In-Demand It Jobs in Toowong, Qld

IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
Network Engineer
MarchNet —Brendale QLD
- Urgently hiring
- PMP
- Outdoor work
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
14d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
4h
Attendant - Helpdesk
Compass Group Australia —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)
ADVANCE GLOBAL IT SUPPORT —Morningside QLD
- $320 - $350 a day
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
11d
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
IT Support Consultant
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Communication skills
11d
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
5d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
13d
IT Systems Administrator
Andonis Cafe & Bar —Yeerongpilly QLD
- $54,000 - $75,000 a year
- Part-time
- In-person
- Café
Quick Apply
6d
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
IT Systems Developer (Automation & Business Solutions)
Golding Contractors —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Software development
- APIs
- Annual leave
13d
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
6d
IT Commercial Solutions Project Analyst
Holcim —Milton QLD
- Contract
- Computer Science
- Finance
- Business
Quick Apply
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave

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IT Service Desk Analyst

Icon Group -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Annual leave
Parental leave
Employee assistance program

Qualifications

ITIL Certification
Customer service
ITIL
IT support
IT
Communication skills

Full Job Description

Information Technology Brisbane Full Time Icon Group

Key Points

Employment: Permanent, Full-Time
Location: Icon Group South Brisbane Head Office.
Who we’re looking for: Early career customer support professionals; IT experience is desirable but not essential.

At Icon, You Can
Are you a customer service professional looking to grow your career in IT support? We are seeking a motivated individual to join our IT Service Desk team, based at our South Brisbane Head Office.

This is an excellent opportunity to gain IT support experience within a global private healthcare organisation. As a Service Desk Analyst, you’ll support our technology operations while building a strong foundation for career growth. We’re committed to your development, offering a supportive team, experienced leaders, and clear pathways to grow your skills.

At Icon, we’re growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

About the Role
As an IT Service Desk Analyst, you’ll be the first point of contact for IT support across Icon Group. You’ll triage and resolve incoming enquiries, escalate complex issues, and contribute to continuous improvement initiatives that enhance service delivery.

You’ll work in a service-oriented environment that values innovation, learning, and customer experience. This role is ideal for early‑career candidates looking to build their technical capability while contributing to meaningful work in the healthcare sector.

This role also requires participate in our IT on‑call support roster, providing after‑hours assistance on a rotating basis. This ensures continuity of support for critical systems outside standard business hours and offers exposure to a wider range of technical challenges.

Key responsibilities

Providing first contact and support for incoming incidents and service requests received via telephone, web portal, email and walk-ins, ensuring courteous, timely, and effective resolution for end-users.
Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment.
Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware configuration, delivery of end user devices, or other fixes as determined.
Escalating incidents and requests with accurate documentation to our level two support teams.
Maintaining articles in the IT Service Desk Knowledgebase.
Actively contributing to a team environment and identifying opportunities for continual improvement.
Participate in the IT on-call support roster, providing after-hours assistance as required.

About You
You have proven customer service experience, possess excellent communication skills and a proactive approach. You thrive in fast‑paced environments, enjoy solving problems, and have a strong desire to learn and grow your IT capability.

Experience in IT support is highly regarded, and exposure to corporate or healthcare environments is desirable. Above all, you are motivated, adaptable, and committed to delivering high‑quality service.

Essential requirements

Permanent Australian working rights.
Minimum 1-year experience in relevant customer service or support roles.
Working knowledge of common IT hardware, software and applications used within a corporate environment.

Desirable skills & experience

Familiarity with ITIL practices and IT service management tools.
Tertiary qualifications in IT or related fields
Working experience in a corporate or healthcare environment.

Amazing Benefits You’ll Enjoy

Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally

About Us
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group

To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Apply Now

Refine Your Search

it jobs in toowong, qld

IT Service Desk Analyst

Network Engineer

Customer / Technical Support Specialist

Senior IT Support Technician

Specialist IT Engineer

Attendant - Helpdesk

IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)

Senior Service Desk Analyst

Service Desk Analyst (QLD)

IT Support Consultant

Finance Systems Analyst

GAZ - APS 5 - IT Service Support Officer - Information Technology

Senior IT Systems Administrator

Service Desk Analyst

IT Systems Administrator

IT Operations Engineer

IT Systems Developer (Automation & Business Solutions)

IT Support Specialist, Level 1 - PKCG

IT Commercial Solutions Project Analyst

Senior IT Support Specialist

I want to receive the latest job alert for it in toowong, qld

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