As a Senior IT Support Technician , you’ll play a vital role in keeping Fitness & Lifestyle Group’s clubs and support offices running at their best, ensuring our teams have reliable, seamless technology so they can focus on delivering exceptional member experiences.
Acting as a trusted technical partner, you’ll use your L2 support expertise to resolve issues across desktop, applications, and mobile platforms. Your work will directly enable our frontline teams to operate efficiently, with a strong focus on keeping our CRM and HCM systems stable, intuitive, and ready to support the moments that matter most for our members and people.
You’ll also be instrumental in bringing new technology to life across the business. Supporting project pilots and rollouts, you’ll identify and solve issues early, capture real user insights, and translate them into clear, actionable outcomes for delivery teams. By owning incidents end-to-end, you’ll help remove friction, reduce disruption, and keep projects moving forward—ensuring successful adoption and lasting impact.
Collaboration sits at the heart of this role. You’ll work closely with club teams, frontline staff, vendors, and internal specialists to build confidence in our systems and create a smooth, connected experience across the business. Along the way, you’ll spot opportunities to improve processes, close system gaps, and drive smarter, more efficient ways of working.
You’ll also act as a key escalation point, bridging IT Support with our Modern Workplace, Cloud, and Security teams, helping to ensure alignment, continuity, and a culture of continuous improvement.
This role is perfect for someone who is motivated by impact; Someone who enjoys solving problems, enabling others to succeed, and playing a hands-on role in delivering technology that genuinely improves how people work every day.
