In-Demand It support Jobs in Point Cook, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
11d
Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
Desktop & Network Support
Rextechnologies pty. limited. —Melbourne VIC
- From $29.95 an hour
- Weekend availability
- Customer service
- Microsoft Office
Quick Apply
6d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
6d
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
10d
IT Support Engineer
Allied Digital service —Melbourne VIC
- $230 a day
- Contract
- Customer service
- In-person
- Communication skills
Quick Apply
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
18h
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
11d
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Service Desk Analyst
TasmanShield IT Systems Pty Ltd —Melbourne VIC
- From $5,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Parkville EMR Help Desk Analyst
Victorian Government —Melbourne Western Suburbs VIC
- $77,426 - $85,597 a year
- Part-time
- Customer service
- Administrative experience
- No degree
5d
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Experience working with children
- Organisational skills
- Health insurance
Quick Apply
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply

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L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time
11 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

it support jobs in point cook, vic

L1 Helpdesk Technician (VIC)

Service Desk Coordinator (Managed IT Services)

IT Support Engineer – Managed IT Services

Desktop & Network Support

Help Desk Technician

IT Hardware Technician

Data Center IT Support Engineer, MEL - DCO

Service Desk Analyst_Full Time_Burnley VIC

Information Technology Service Desk analyst (Australia)

Field Computer/IT Technician

IT Support Engineer

Systems Administrator

IT Support Analyst

IT and online digital services support

Specialist Technician - Technical Support to Schools Program (TSSP)

Microsoft M365 Systems Administrator

Service Desk Analyst

Parkville EMR Help Desk Analyst

eLearning Engagement & IT Support Officer

Service Desk Analyst

I want to receive the latest job alert for it support in point cook, vic

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