In-Demand It Jobs in Kingston, Qld

IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
12d
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
9d
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
5d
IT Service Desk Officer
Plantation Homes —Springwood QLD
- Microsoft Office
- In-person
2d
IT Project Engineer, Level 3 - Veracity
Lyra Technology Group —Woolloongabba QLD
- Full-time
- Hybrid work
- Azure
- Office
- SharePoint
Quick Apply
ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
IT Systems Developer (Automation & Business Solutions)
Golding Contractors —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Software development
- APIs
- Annual leave
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
6d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Attendant - Helpdesk
Compass Group Australia —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Administrative experience
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
System Analyst - ERP
Hewitt —Brisbane QLD
- Full-time
- ERP systems
- Analysis skills
- Manufacturing
- Employee assistance program
Quick Apply
13d
Head of IT Delivery
Compare the Market —Brisbane QLD
- Azure
- Management
- No degree
IT Auditor | Senior Manager | Digital and Controls Assurance
PWC Australia —Brisbane QLD
- Business development
- AI
- Leadership
- Parental leave
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
11d
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
10d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply

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IT Support Specialist, Level 1 - PKCG

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
12 days ago

Qualifications

Incident management
Customer service
IT support
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, PKCG, is looking for an IT Support Specialist, Level 1 to join their team.

As a Level 1, IT Support Specialist, you will play a key role in delivering high-quality IT support across a diverse Managed Service Provider environment. You will work closely with customers to troubleshoot and resolve technical issues, provide excellent service, and ensure incidents are handled efficiently and professionally.

This is a customer-focused technical role suited to someone who enjoys solving problems, working across different technology environments, and building strong client relationships. You’ll also be expected to recognise when an issue requires additional expertise and confidently escalate it to senior technical resources.

Responsibilities

Deliver responsive, professional technical support across multiple customer environments.
Troubleshoot and resolve incidents and service requests within agreed scope and service standards.
Provide clear, timely and professional communication to customers.
Accurately document work performed, resolutions and relevant customer environment details.
Identify complexity, risk or uncertainty and escalate issues appropriately.
Follow established processes, security practices and technology standards.
Support Microsoft 365, Windows desktop and server environments, hybrid infrastructure and remote workers.
Work with core MSP tools including HaloPSA, Datto and IT Glue.
Support endpoint security and monitoring technologies such as Huntress and ThreatLocker.
Apply networking fundamentals across firewalls, VPNs and switching, with escalation where required.
Manage competing customer priorities while maintaining a high standard of service.
Participate in a light after-hours and on-call roster to support customer and operational requirements.

Skills Required

2+ years' experience, preferably working within a Managed Service Provider/ customer facing environment.
Strong experience supporting Windows-based environments and Microsoft 365.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving ability.
Sound professional judgement, with the ability to identify when escalation is required.
Ability to manage multiple customers, incidents and priorities effectively.
A strong understanding of IT support processes, security practices and documentation standards.
A willingness to learn new technologies and work across varied customer environments.

Benefits

Ongoing professional development and funded certification support.
Modern technology stack including HaloPSA, Microsoft technologies and automation platforms.
Flexible working arrangements
Regular team events and social activities.
Collaborative,supportive and high-performing team culture.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it jobs in kingston, qld

IT Support Specialist, Level 1 - PKCG

IT Support Analyst

Service Desk Engineer

IT Service Desk Officer

IT Project Engineer, Level 3 - Veracity

ICT Service Desk Specialist

Senior IT Support Technician

IT Systems Developer (Automation & Business Solutions)

Specialist IT Engineer

Service Desk Analyst

Attendant - Helpdesk

Senior IT Support Specialist

Finance Systems Analyst

System Analyst - ERP

Head of IT Delivery

IT Auditor | Senior Manager | Digital and Controls Assurance

IT Operations Specialist

Technical Support Lead - Brisbane

Systems Administrator

IT Operations Engineer

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