In-Demand It helpdesk support Jobs in Parramatta, Nsw

IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
1h
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
12d
IT Operations Manager
Excolo Partners —Sydney NSW
- Contract
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
2d
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
3d
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney
Legislative Assembly —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Organisational skills
- Communication skills
8d
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
5d
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Regional Operations Director
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Client Support Agent
Sentral —Sydney NSW
- $75,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
23h

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it helpdesk support jobs near parramatta, nsw

IT Support Specialist - ANZ

Arthrex -
Sydney NSW

Apply Now

Job Details

1 hour ago

Benefits

Health insurance
On-site parking

Qualifications

Computer science
Management
Customer service
LAN
Microsoft Office
Network protocols
WAN
Help desk

Full Job Description

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

Competitive Base Salary + Corporate Bonus
Health & Wellness benefits provided + Onsite Parking
Excellent leadership, mentoring support with ongoing training & development
Join a Global Medical Multinational
Location: Frenchs Forest, NSW (Onsite)

This role is not your traditional old school IT Support Specialist role. You’ll enjoy being customer facing, able to interact personally with fellow staff members to resolve issues, as well as handling IT tickets remotely, via telephone etc. A general “can do” personable attitude will be what sets you apart from others in this position. The role will be based onsite at our offices in Frenchs Forest and will require occasional travel (including approximately one day per fortnight to our warehouse based in Arndell Park and occasional scheduled interstate travel).

About the Role

As a trusted Helpdesk Support Officer working as part of a regional APAC team, you will be providing high level support and will be the first point of contact for all IT related queries. Whilst you’re part of the APAC team you will largely resolve Australian issues/enquiries.

Responsibilities include:

Providing Level 1 and Level 2 onsite and remote support for all hardware and software related problems including troubleshooting and resolution

Installing, configuring, maintaining and troubleshooting hardware, software, computers, printers, and other peripheral devices; ensuring the effective use of hardware and software resources

Collaborating with stakeholders across business units and regional/global IT Teams, acting as a liaison throughout the development, testing and implementation of new products and operating system installs and/or upgrades; ensuring end users are adequately supported

Performing equipment install-move-add-change operational processes as needed by the businesses

Managing various IT and business projects, attending project meetings to communicate status to appropriate parties, developing and dispersing all levels of necessary documentation, and staying current with system information, changes and updates

Managing and overseeing work conducted by outsourced end user support vendors within the ANZ region

Researching and evaluating available standard technology and alternative solutions, and making recommendations for modifications or additions to computer systems, hardware components, and software applications including researching costs, market options, and trends available to meet user needs

Providing support for complex technical issues/initiatives related to assigned applications, systems, databases and/or other technical products/services in compliance with service level agreements; utilising diagnostic and other tools to maintain, troubleshoot and restore service or data to systems

Providing phone support based on support rotation schedule, monitoring ticketing system for incoming issues, and identifying, escalating and redirecting urgent issues to appropriate resources in compliance with SLAs

Working closely with Network & Data Centre Analysts on projects and providing occasional network and systems support as requested

Creating, updating, and submitting status reports, documentation, and procedures relative to assigned end user support projects; conducting project team meetings as necessary, and assisting with related training

About You

Minimum 4 years technical/systems support-related experience required
Tertiary qualifications in Computer Science or Management Information Systems preferred
Strong customer service background, and a passion for technology and helping end-users
Comfortable speaking to staff members in person and via phone, and the ability to communicate technical terminology in a way everyone can understand
Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
Flexibility and willingness to occasionally work outside regular office hours to support business IT needs. This will happen rarely, but it will happen.
Basic knowledge of ADS and Group Policy.
Experience with network protocols in LAN and WAN, as well as with anti-virus software.
Good knowledge in dealing with software distribution tools (e.g., MECM).

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now

Refine Your Search

it helpdesk support jobs in parramatta, nsw

IT Support Specialist - ANZ

IT Operations Technician

Customer Experience & Community Coordinator

Commercial Account Executive- Customer Growth

IT Operations Manager

Application Support Lead

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Facilities Coordinator

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Application Support Lead – Leading Non-Bank Lender

Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Facilities Manager

Regional Operations Director

Facilities Manager

Regional Operations Director

Client Support Agent

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