JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
Location: 400 George Street, Sydney CBD (on-site 5 days per week) - Brand new office.
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
‘You Days’ – 2 extra leave days!
Ongoing training & development
Enjoy complimentary coffee just up the road at the JLL Head office.
What this job involves:
As the Regional Operations Director (ROD) for the Telstra Account, you will provide strategic leadership and operational governance across Telstra's Property Strategy & Experience (PS&E) commercial portfolio and Retail portfolio. You will be accountable for ensuring all contracted Workplace Services are delivered in accordance with the Master Services Agreement, Scope of Work, Service Levels, Key Performance Indicators (KPIs), and governance requirements.
The role is responsible for leading the delivery of workplace experience, facilities management, asset management, financial management, procurement, helpdesk operations, compliance, risk management, reporting, and vendor management services across a nationally and regionally dispersed portfolio
Main Duties:
Lead all workplace operations and facilities management services across Telstra's diverse property portfolio including corporate offices, regional hubs, depots, warehouses, storage facilities, and retail stores, ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives.
Maintain retail locations to agreed operational, presentation, security, compliance, and customer experience standards, ensuring facilities support Telstra's retail operating model and uphold brand expectations across all customer-facing environments.
Oversee end-to-end delivery of workplace management, facilities management, building services, asset management, maintenance programs, lifecycle planning, facility condition assessments, and operational compliance programs across all property types.
Hold executive accountability for Help Desk performance including service request management, customer communications, escalation management, and SLA achievement, while ensuring reactive, preventative, and statutory maintenance services meet required response and resolution timeframes.
Lead asset lifecycle planning, capital forecasting, condition audits, asset register governance, and long-term asset optimization strategies, coupled with annual planning processes covering operational plans, procurement strategies, lifecycle plans, maintenance plans, and budget development.
Maintain executive oversight of all HSSE obligations including emergency management, business continuity planning, essential safety measures, asbestos management, contractor management, and statutory compliance requirements across all facilities.
Ensure all reporting, management information systems, data quality standards, governance frameworks, audit requirements, and document management obligations are delivered accurately and on time to support operational transparency and decision-making.
Provide leadership across procurement activities, vendor governance, subcontractor management, contract renewals, tender processes, and performance management programs, driving supplier performance to ensure contractual compliance, value-for-money outcomes, innovation, and continuous improvement.
Deliver strong commercial outcomes through effective budget management, forecasting, accrual management, variance reporting, financial controls, and productivity initiatives, while leading monthly, quarterly, and annual business reviews presenting performance results, trends, risks, financial outcomes, savings initiatives, and improvement opportunities.
Drive technology adoption, operational innovation, automation, data analytics, and workplace transformation initiatives while collaborating across Facilities Management, Projects, Workplace Experience, Engineering, Property, Sustainability, Procurement, and Corporate Functions to deliver integrated, value-added service outcomes.
Sound like you? This is what we’re looking for:
Bachelor's Degree in Engineering, Facilities Management, Business, Property, Commerce, or a related discipline.
Minimum 10–15 years' experience in senior facilities management, workplace services, property, or operational leadership roles.
Proven experience managing large, multi-site commercial and retail portfolios.
Demonstrated responsibility for major outsourced service delivery contracts with accountability for financial, operational, and contractual performance.
Experience leading large geographically dispersed teams and vendor networks.
Strong knowledge of asset management, workplace services, procurement, compliance, risk management, and contractor governance.
Proven track record of delivering KPI, SLA, customer satisfaction, and financial outcomes.
Significant experience managing complex stakeholder environments and executive client relationships.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number LMREQ518411
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
