About the role:
The Manager, Workplace Technology is the service owner for Parliament’s workplace technology (including desktops, laptops, mobile devices, printers, peripherals, Microsoft 365 applications, Teams telephony and endpoint operating systems) and related services. As the service owner IT has primary responsibility for delivering and supporting contemporary digital workplace technologies across all of Parliament’s departments and locations. This includes managing end to end service life cycles for workplace technology including upgrades, transitions, retirements for endpoint devices, operating systems, collaboration tools, end-user telephony services, and user-facing applications.
The role leads a technical team to ensure workplace technology is reliable, secure and optimised to meet the needs of Parliament staff, Members and their electorate offices.
About us:
Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.c
Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.
Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
Our people:
Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:
- Competitive salary and annual leave loading
- 35-hour week and flexible work options
- Corporate Wellbeing programs including seminars and Fitness Passport
- Free annual Influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- On-site fitness facilities, pool, restaurant, cafes, and post office
About you
In this role you will be required to show proven experience managing digital workplace technology services including device deployment, support, Microsoft 365 administration and end-user telephony. A proven experience managing staff and contractors in an IT environment. A strong technical understanding of Microsoft operating systems (Windows 10/1, mobile device platforms (iOS and Android) and collaboration platforms (Teams, OneDrive, SharePoint). Experience coordinating desktop/laptop refresh programs, software deployments and endpoint security compliance and providing device user support.
Essential requirements
- Tertiary qualifications in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
- Current Microsoft workplace technology certifications (e.g., Microsoft 365 Modern Desktop Administrator Associate, Teams Administrator)
Certification or experience with ITIL Foundation (or higher) in service management practices.
Further information to assist you with applying for this position:
- Role Description
- Department of Parliamentary Services website
- Pre-employment requirements - NSW Parliament
How to apply:
To apply for this position please provide:
- An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
- A response [maximum two pages] to the Targeted Questions below.
Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.
Targeted questions:
Describe your approach to managing workplace technology as an end-to-end service, including endpoint devices, operating systems, Microsoft 365 applications, collaboration tools, security compliance and user experience.
- Provide an example of how you have improved, or would improve, a workplace technology service through better lifecycle management, standardisation, support processes, user communication or team capability.
Electronic attachments must be MS Word compatible or in pdf format.
Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).
Applications must be lodged online through http://iworkfor.nsw.gov.au/
To be eligible to apply for this role, you must meet one of the following criteria:
- an Australian Citizen
- a permanent resident of Australia; or
- a New Zealand citizen.
Come and explore the Parliament online with our 360-degree Virtual Tour.
Thank you for your interest in this role. We look forward to receiving your application.
Job Reference: 492599
CLOSING DATE: Sunday, 6 September 2026 [11.55 pm]
