GWS account - a global corporate financial services client
Modern and corporate-designed facilities
Fast paced environment suitable for passionate and high performing individuals
Full time opportunity
Sydney CBD Land of the Gadigal people
About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
Here’s a snapshot of your day;
Develop and maintain client facing relationship.
Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout client site.
Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.
Perform duties to maintain the Client /CBRE standards whilst delivering a high level of personal client engagement.
Manage finance systems for vendor’s PO creations and IN processing.
Continuously monitor and audit all designated client areas, including office floor and meeting rooms, ensuring they are ‘fit for business’.
Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk.
Maintain ownership and proactively manage all issues in conjunction with the wider FM team.
Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner.
Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations)
Report hazards and safety observations through CBRE HSE system in a timely fashion
Work closely with health and safety vendor to conduct regular inspections.
Manage community activities (divisional updates, training sessions, community whiteboard, socials)
Ensuring Client Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events.
Schedule and take minutes on meetings carried out.
Liaison with Facilities Management team and escalating where required.
Provide support to local FM team with any operational or admin tasks assigned.
Requirement:
Administration and customer services experience with the ability to communicate at all levels
Minimum of 3 years’ experience in a customer service environment
Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments.
Good administrative skills
Well organised and good prioritisation and planning skills
All services are delivered in a confident and efficient manner.
Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.
Self-motivated and resourceful with good written and verbal communication skills
IT literate with strong experience of working with Microsoft Word, Excel, Outlook and PowerPoint.
Able and flexible handling a wide variety of items daily
Ability to work under pressure.
Able to communicate with all levels of staff in a polite and efficient manner.
Strong Customer Service background with previous experience
Ability to prioritise workload to effectively meet deadlines.
Passionate about customer service and keen to develop FM knowledge.
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
