In-Demand It helpdesk Jobs in Parramatta, Nsw

Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
4d
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Electorate Officer, North Shore - Office of Felicity Wilson, MP - Parliament of NSW
Legislative Assembly —Sydney NSW
- $86,099 - $97,928 a year
- Weekend availability
- Writing skills
- Research
- Analysis skills
23h
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
1d
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
IT Operations Manager
Excolo Partners —Sydney NSW
- Contract
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
11d
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Repair and Maintenance Manager
Acusensus Australia —Ingleburn NSW
- Full-time
- Maintenance
- No degree
- Communication skills
Quick Apply
Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney
Legislative Assembly —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Organisational skills
- Communication skills
8d
Regional Operations Director
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Client Support Agent
Sentral —Sydney NSW
- Part-time
- Management
- Customer service
- SQL
Quick Apply
1d
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- APIs
- In-person
Quick Apply
1h

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Application Support Lead – Leading Non-Bank Lender

Thinktank -
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Annual leave

Qualifications

Jira
Incident management
Salesforce
IT service management
Analysis skills
Confluence
Financial services
Application support
Leadership
Communication skills

Full Job Description

Thinktank is one of Australia’s largest and fastest-growing residential and commercial property non-bank lenders, with a multi-office presence across Australia. Supported by major local and international institutions, Thinktank is well established in the property finance market. Continued growth has created an opportunity for an experienced Application Support Lead to join our Technology team in a hybrid role based in North Sydney.

Role Overview

As the Application Support Lead, you will play a critical leadership role in ensuring the stability, performance and continuous improvement of Thinktank's business-critical applications. Reporting to the Application Support Manager, you will lead a team of Application Support Analysts while remaining hands-on in managing incidents, service requests, problem resolution and application performance across Salesforce and related platforms.

Working closely with Technology, Credit, Sales, Finance and external technology partners, you will drive operational excellence, uplift service delivery, mentor team members and help shape the future of Application Support within a growing and innovative business.

Key Accountabilities

Lead the resolution of Salesforce application incidents and service requests, ensuring high service standards and SLA performance
Take ownership of the Helpdesk function, monitoring service performance and driving continuous improvement
Provide Level 1 and Level 2 support across Salesforce, MuleSoft and related business applications
Lead problem management and root cause analysis activities to identify and resolve complex technical issues
Mentor and develop Application Support Analysts, building team capability and technical expertise
Partner with internal stakeholders and external vendors to ensure timely issue resolution
Monitor application performance, trends and support metrics to improve operational efficiency
Drive process improvement initiatives and identify opportunities to enhance service delivery
Manage escalations, operational risks and major incidents, ensuring timely communication with stakeholders
Support workforce planning, onboarding and capability development within the Application Support team
Contribute as a member of the Technology Leadership Team and help shape broader technology outcomes.

About You

3+ years' experience in an Application Support Lead or senior application support role
Strong Salesforce experience, ideally with Salesforce Administrator certification
Experience supporting business-critical applications in a financial services environment
Demonstrated experience troubleshooting application, integration and system issues
Strong understanding of IT Service Management principles, incident management and SLA delivery
Experience working with Jira, Confluence and issue-tracking platforms
Proven leadership capability, with a passion for mentoring and developing team members
Strong analytical, problem-solving and root cause analysis skills
Excellent stakeholder management and communication skills
Proactive, self-motivated and committed to delivering exceptional customer outcomes
High levels of professionalism, ethics and integrity.

We're a little bit different at Thinktank. There’s no unnecessary bureaucracy, politics or egos. Fairness and transparency guide how we work, how we make decisions and how we treat our people.

You'll be trusted to do your job well, supported by knowledgeable and welcoming colleagues, and encouraged to contribute ideas that genuinely improve how we operate. We offer meaningful employee benefits, including Flex Leave in addition to annual leave, and a culture built around our values of People First, Always, Work as One and Do What's Right.

This is an opportunity to join a business where technology is valued as a strategic enabler, your ideas will be heard, and your leadership will have a direct impact on the success of the organisation.

If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Senior Manager on [email protected]

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

it helpdesk jobs in parramatta, nsw

Application Support Lead – Leading Non-Bank Lender

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Application Support Lead

Electorate Officer, North Shore - Office of Felicity Wilson, MP - Parliament of NSW

Facilities Coordinator

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Customer Experience & Community Coordinator

IT Operations Manager

Commercial Account Executive- Customer Growth

Facilities Manager

Facilities Manager

Regional Operations Director

Repair and Maintenance Manager

Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney

Regional Operations Director

Client Support Agent

AI Systems & Operations Graduate

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