In-Demand Business continuity Jobs in Canberra, Act

Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Executive Support Officer | Full-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Customer service
- Administrative experience
- Organisational skills
9h
APS 6 Communications Officer and Nominal Rolls Team Leader
Department of Veterans' Affairs —Canberra ACT
- $104,898 - $119,116 a year
- Management
- Research
- Leadership
11d
Assistant Facilities Manager – 12 month FTC
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Organisational skills
- AI
- Communication skills
- Health insurance
- Parental leave
Quick Apply
12d
Assistant Facilities Manager – 12 month FTC
JLL —Canberra ACT
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
12d
Program Operations Coordinator
Leidos —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
13d
On-Site Asset & Facilities Manager
Evolve FM —Canberra ACT
- Maintenance
- In-person
IIS Platforms Facilities Manager
CSIRO —Canberra ACT
- $135,571 - $158,863 a year
- Part-time
- Management
- Engineering
- Research
Safety, Health, Environment & Quality Advisor
Ventia Pty Limited —Campbell ACT
- Full-time
- Parental leave
Facilities Manager Asset Maintenance
Evolve FM —Canberra ACT
- Contract
- Maintenance
- Microsoft Office
- SharePoint
Director, Operations and Infrastructure
Australian National University —Canberra ACT
- Full-time
- Communication skills
13d
Technology Services Manager
Fujitsu —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
14d
Asset Manager
Neoen —Canberra ACT
- Engineering
- Maintenance
- Microsoft Office
6d
Intake Case Worker
The Salvation Army —Barton ACT
- Full-time
- Case management
- Social Work
- Communication skills
- Annual leave
- Parental leave
9h
Facilities Manager
JLL —Canberra ACT
- On call
- Management
- Communication skills
3d
Records Project Officer / Sentencing Officer | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
4d
MS Engineer (L1): CSOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
Senior Director, Governance and Salary Packaging Finance | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $172,246 a year
- Temporary
- Analysis skills
- Leadership
- Communication skills
3d
Incident Shift Lead (Incident Management)
Leidos —Canberra ACT
- 12 hour shift
- Management
- Annual leave
Clinical Pharmacist (Remote) – Rotational | Full-Time and Part-Time Permanent
Canberra Health Services —Canberra ACT
- $101,976 - $128,816 a year
- Part-time
- Remote
- Hospital experience
- Employee assistance program
6d

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Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Date: 17 Aug 2026

Location: Canberra, Australia

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Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

business continuity jobs in canberra, act

Senior Contact Centre Specialist

Executive Support Officer | Full-time Temporary with a Possibility of Permanency

APS 6 Communications Officer and Nominal Rolls Team Leader

Assistant Facilities Manager – 12 month FTC

Assistant Facilities Manager – 12 month FTC

Program Operations Coordinator

On-Site Asset & Facilities Manager

IIS Platforms Facilities Manager

Safety, Health, Environment & Quality Advisor

Facilities Manager Asset Maintenance

Director, Operations and Infrastructure

Technology Services Manager

Asset Manager

Intake Case Worker

Facilities Manager

Records Project Officer / Sentencing Officer | Full-time Temporary with a Possibility of Permanency

MS Engineer (L1): CSOC

Senior Director, Governance and Salary Packaging Finance | Full-time Temporary

Incident Shift Lead (Incident Management)

Clinical Pharmacist (Remote) – Rotational | Full-Time and Part-Time Permanent

I want to receive the latest job alert for business continuity in canberra, act

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