JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As the Assistant Facilities Manager at JLL, you will assist with the day-to-day management of all operational and financial aspects of Telstra workplace environments, delivering responsive solutions in a fast-paced, client-focused environment. In this role, you'll serve as the primary liaison with Telstra business units, maintaining exceptional customer service standards while proactively addressing client needs in real-time. You'll monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio-wide standards are maintained across all sites. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position gives you the autonomy to troubleshoot and resolve vendor performance issues on the spot while knowing when to escalate critical matters appropriately. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you coordinate with the Workplace Experience team, manage work orders via Corrigo, and facilitate weekly team meetings. You'll need to remain flexible to work after hours when urgent facility issues arise, ensuring business continuity and client satisfaction while we support each other's wellbeing and champion inclusivity and belonging across teams.
An overview of the role:
Serve as primary liaison with Telstra business units, maintaining exceptional customer service standards and proactively addressing client needs in real-time
Monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio-wide standards are maintained
Undertake cleaning and regular building inspections, conducting contractor performance evaluations against contract requirements and raising work orders via Corrigo
Manage the Building Management inbox and Corrigo work orders in coordination with the team, prioritizing urgent requests and actioning work requests accordingly
Process invoices in accordance with specific limits of authority, governance and Corrigo, ensuring all invoices are processed accurately and promptly while verifying accuracy against purchase orders, contracts, and budgets
Assist with seeking and coordinating vendor quotes through to completion of works, managing multiple financial deliverables simultaneously while maintaining accuracy
Coordinate weekly team meetings with Workplace and Workplace Teams to discuss vendors, vendor issues, deadlines, WHS, and audits, assisting with preparation of internal audits
Assist with compliance management in relation to vendor managed functions and coordination of compliance with WHS, environment and risk management policies and procedures
Provide continuous improvement opportunities through data analysis and Telstra business unit feedback, assisting with the management of ECO training programs and change room locker allocation
Sounds like you? This is what we are looking for:
Facilities management experience and client service industry experience
Demonstrated experience working in fast-paced environments with competing priorities and a track record of effective issue resolution
Excellent client service and communication skills with the ability to deal with a variety of issues concurrently
Ability to work under pressure with limited supervision while remaining goal oriented and focused on meeting performance targets
Self-motivated and confident with the ability to adapt to rapidly changing situations and resolve critical issues efficiently
Strong team player who can cooperate and work well with others to meet targets, particularly with the Workplace Experience team
Strong organizational skills and attention to detail while managing competing demands and maintaining service excellence during high-pressure situations
Flexibility to work after hours when urgent facility issues arise to ensure business continuity and client satisfaction
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ526187
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
