In-Demand Resource officer Jobs in Willoughby, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Resource Monitoring Officer
TAFE NSW —North Sydney NSW
- $116,219 - $125,157 a year
- Temporary
- Customer service
- Business
9d
Community Grants Officer
Transport For NSW —Macquarie Park NSW
- $124,810 - $139,787 a year
- Full-time
Student Service Officer (Admin)
Wellington Education Group —Sydney NSW
- $30 - $40 an hour
- Management
- Customer service
- Microsoft Office
- Professional development assistance
Quick Apply
5d
Community Services Worker (Korean Speaking)
CASS Care Ltd —West Ryde NSW
- $43,700 - $48,700 a year
- Part-time
- Management
- First Aid Certification
- In-person
Quick Apply
9d
Diversity Equity Inclusion Belonging Specialist - NFP
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Roster Officer
NSW Police Force —Gladesville NSW
- $102,936 - $106,182 a year
- Full-time
13d
Diversional Therapist
Pathways Residences —Northbridge NSW
- $41 - $45 an hour
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Paid training
Quick Apply
9d
Policy Officer
NSW Family Day Care Association —Summer Hill NSW
- Part-time
- Management
- Research
- In-person
Quick Apply
14d
Assistant Threatened Species Officer
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $97,256 - $108,166 a year
- Full-time
- Analysis skills
- No degree
10d
Retail Customer Service Officer
Australia Post —Hornsby NSW
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
4d
Project Coordinator
NSW Police Force —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
13d
Student Administration Officer Complaints
TAFE NSW —North Sydney NSW
- $97,771 - $105,290 a year
- Full-time
5d
Manager, Diversity Equity Inclusion & Wellbeing
ICC Sydney —Sydney NSW
- Call employer
- Business
- Health insurance
- Parental leave
9d
Education Support Officer
TAFE NSW —Sydney NSW
- $84,666 a year
- Part-time
- Management
- Microsoft Office
- Communication skills
10d
Workplace Adjustment Officer - Disability Targeted
TAFE NSW —North Sydney NSW
- $97,771 - $105,290 a year
- Full-time
- Administrative experience
- Associate degree
12d
Authorised Officer
Transdev —Sydney NSW
- 8 hour shift
- Customer service
- Microsoft Office
- First Aid Certification
Learning and Development Officer
City of Sydney —Sydney NSW
- $117,487 - $131,845 a year
- Full-time
- Microsoft Office
- Communication skills
- Parental leave
- Employee assistance program
10d
Project Officer
Premier's Department —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Research
- Employee assistance program
7d
School Learning Support Officer - Full Time - Ongoing - Chalmers Road School
School Administrative and Support —Sydney NSW
- $38.33 - $44.53 an hour
- Full-time
- Communication skills
12d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

resource officer jobs in willoughby, nsw

Operations Manager - NDIS Service Provider

Resource Monitoring Officer

Community Grants Officer

Student Service Officer (Admin)

Community Services Worker (Korean Speaking)

Diversity Equity Inclusion Belonging Specialist - NFP

Roster Officer

Diversional Therapist

Policy Officer

Assistant Threatened Species Officer

Retail Customer Service Officer

Project Coordinator

Student Administration Officer Complaints

Manager, Diversity Equity Inclusion & Wellbeing

Education Support Officer

Workplace Adjustment Officer - Disability Targeted

Authorised Officer

Learning and Development Officer

Project Officer

School Learning Support Officer - Full Time - Ongoing - Chalmers Road School

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