In-Demand Customer success manager Jobs in Wembley, Wa

Manager Customer Service
Water Corporation —Balcatta WA
- $135,693 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
10d
Service Delivery Support Officer
Water Corporation —Canning Vale WA
- $83,938 a year
- Remote
- Microsoft Office
- Administrative experience
- Communication skills
- Annual leave
- Work from home
2d
Sales and Marketing Manager
Kanmidokoro Kamakura Australia Pty Ltd —East Victoria Park WA
- $100,000 - $130,000 a year
- Full-time
- Management
- Sales
- Marketing
Quick Apply
Solutions Delivery Manager - Major Projects
Schneider Electric —Perth WA
- Full-time
- Construction experience
- Leadership
- Parental leave
- Opportunities for advancement
3d
Retail Manager (General)
EDGE FRESH PTY LTD —Perth WA
- $79,500 - $79,950 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
Area Manager (Psych Services)
Konekt —West Perth WA
- Full-time
- Hybrid work
- Leadership
- Gym membership
Quick Apply
Sales Manager
Copyworld Toshiba —Osborne Park WA
- $140,000 - $160,000 a year
- Full-time
- Management
- Sales
- Business development
- Opportunities for advancement
Quick Apply
6d
Territory Manager
PepsiCo —Forrestfield WA
- Sales
- POS
- Parental leave
STP Retail Merchandiser - Karrinyup - WA
CROSSMARK Australia —Karrinyup WA
- $34.34 an hour
- Temporary
- Customer service
- Merchandising
- Communication skills
- Paid training
Quick Apply
Senior Marketing Coordinator Events
genU —Perth WA
- $15,900 a year
- Full-time
- Marketing
- University
- Communication skills
- Employee assistance program
Project Coordinator
Western Power —Perth WA
- Part-time
- Microsoft Office
- Communication skills
- Parental leave
- Gym membership
4d
Experienced FOH staff/Manager
Picoso Mexican Cocina —Hillarys WA
- $70,000 - $90,000 a year
- Part-time
- Hospitality
- Organisational skills
- In-person
Quick Apply
13d
Senior Activities Coordinator
EF (Education First) —Perth WA
- Weekend availability
- Customer service
- English
- Bachelor's degree
Application Manager
ATCO Gas Australia —Jandakot WA
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Front of House Manager
YOMG - Yo My Goodness —Morley WA
- $1,250 - $1,450 a week
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
Sales & Operations Manager
The Foam Company —Perth WA
- $90,000 - $120,000 a year
- Full-time
- Sales
- Office
- Business development
- Employee discount
Quick Apply
7d
Manager Open Pit West
MEC Technical Services —Perth WA
- Full-time
- Business development
- Bachelor's degree
- Annual leave
Quick Apply
Assistant Venue Manager
Varsity —Innaloo WA
- Hospitality
- Recruiting
- Leadership
12d
Digital Mission Lead
Vocus —Perth WA
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
10d
Territory Manager - WA
Sanitarium Health Food Company —Perth WA
- Full-time
- Sales
- Business development
- Communication skills

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Manager Customer Service

Water Corporation -
Balcatta WA

Apply Now

Job Details

Permanent | Full-time
$135,693 a year
10 days ago

Benefits

Onsite gym
On-site parking

Qualifications

Analysis skills
Leadership
Communication skills

Full Job Description

Thrive by making a real impact everyday as you shape WA’s water future
Full-time permanent position based in Balcatta; $135693 + 12% Superannuation
Free onsite parking and an onsite gym

Lead, Coach, Transform, Perform

We are looking for an experienced and people-focused leader to join our Contact Centre leadership team. This is a critical leader-of-leaders role responsible for building leadership capability, driving operational excellence, and leading our people through an exciting period of transformation and continuous change.

Success in this role will come from your ability to coach and develop leaders to confidently lead high-performing teams, create a culture of accountability and empowerment, and deliver sustained improvements in customer, people, and business outcomes within a fast-paced, high-volume environment.

You will play a pivotal role in delivering outstanding customer outcomes across traditional and digital channels while fostering a culture of engagement, continuous improvement, performance excellence and innovation. Using data-driven insights, coaching methodologies, and strong leadership practices, you will strengthen leadership effectiveness, build capability and drive measurable improvements in operational and customer performance.

What the Role Will Involve:

Lead and support a team of leaders, building their capability, confidence and effectiveness to create engaged, empowered and high-performing frontline teams.
Analyse operational, customer and people performance metrics to identify trends, opportunities and priorities that drive sustainable performance improvement.
Create and embed a strong coaching culture, ensuring leaders are equipped to have meaningful performance and development conversations that improve capability and results.
Drive measurable performance uplift across customer, operational and people metrics within a busy, highly dynamic contact centre environment.
Translate business objectives into clear leadership expectations, ensuring leaders have the skills, tools and support required to execute successfully.
Foster a culture of accountability, ownership, and continuous improvement where leaders and teams are empowered to make decisions and deliver outcomes.
Lead organisational and local change initiatives, ensuring new services, processes and ways of working are successfully implemented, adopted and embedded.
Lead teams through transformation initiatives, supporting the adoption of innovative technologies, digital capabilities and self-service solutions.
Use performance insights and coaching frameworks to identify leadership capability gaps and implement targeted development strategies that strengthen leadership effectiveness and business performance.
Foster an environment where people feel valued, supported and empowered to bring their best selves to work.

Your skills and experience:

Proven experience successfully leading leaders in a customer-focused, complex and high-volume service delivery environment.
Demonstrate the ability to think and operate strategically, shaping leadership capability, influencing business direction and driving long-term performance, customer and people outcomes.
Demonstrated success developing high-performing leadership teams through coaching, capability building and accountability frameworks.
Strong track record of driving measurable performance improvement across customer, operational and people outcomes.
Experience creating and sustaining a high-performance culture while maintaining strong employee engagement and wellbeing.
Proven ability to empower leaders and teams to take ownership, make decisions and deliver results in a fast-paced environment.
Experience leading large-scale transformation and change initiatives within a contact centre or customer operations environment.
Advanced analytical skills, with the ability to interpret data, identify trends and develop strategies that improve business performance.
Exceptional stakeholder management, communication and influencing skills.

Why Join Us?

This is an exciting opportunity to make a genuine impact by shaping leadership capability, driving performance excellence and helping our teams successfully navigate an evolving customer service environment. If you are a collaborative leader who is passionate about coaching, customer outcomes and building high-performing teams, we'd love to hear from you.

Our Contact Centre operational hours are 7:00am to 7:00pm.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close on 27th August 2026

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 089420 2000.

To read our diversity and inclusion statement, please visit our website

Apply Now

Refine Your Search

customer success manager jobs in wembley, wa

Manager Customer Service

Service Delivery Support Officer

Sales and Marketing Manager

Solutions Delivery Manager - Major Projects

Retail Manager (General)

Area Manager (Psych Services)

Sales Manager

Territory Manager

STP Retail Merchandiser - Karrinyup - WA

Senior Marketing Coordinator Events

Project Coordinator

Experienced FOH staff/Manager

Senior Activities Coordinator

Application Manager

Front of House Manager

Sales & Operations Manager

Manager Open Pit West

Assistant Venue Manager

Digital Mission Lead

Territory Manager - WA

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