YOMG is heading west!
Born and raised in Melbourne, YOMG (Yo My Goodness) has grown from its Victorian roots into an expanding network of locations across Melbourne, Brisbane and the Gold Coast.
We’re now bringing the complete YOMG experience—quality burgers, loaded shakes and premium self-serve frozen yogurt—to Western Australia.
As we launch into this exciting new market, we’re looking for an experienced and passionate Full-Time Front of House Manager to join our team at YOMG Galleria.
This is an exciting opportunity to play a key leadership role from the beginning, establish exceptional front of house operations and help build YOMG’s presence in Western Australia.
About the role
As Front of House Manager, you’ll be responsible for the day-to-day management and performance of the venue’s front of house operations.
You’ll lead and develop your team, maintain operational excellence and ensure the venue operates safely, efficiently and profitably in accordance with YOMG’s standards. You’ll also be accountable for delivering exceptional service and creating a consistently positive experience for every customer.
Key responsibilities
- Manage daily front of house operations to deliver exceptional customer service and operational performance.
- Lead, supervise, coach and develop team members to achieve company standards and business objectives.
- Build and maintain a positive, energetic and customer-focused team culture.
- Manage team performance, conduct performance reviews and implement performance-management procedures when required.
- Recruit, onboard, train and roster team members in line with operational requirements and labour budgets.
- Monitor labour costs, productivity and roster efficiency.
- Maintain high standards of service, venue presentation, cleanliness and equipment care.
- Ensure compliance with food-safety, workplace health and safety, security, employment and company requirements.
- Manage cash handling, banking, security procedures and loss-prevention measures.
- Monitor key operational and financial indicators, including sales, labour costs and productivity.
- Respond to and resolve customer feedback, complaints and operational issues professionally and effectively.
- Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
- Implement company initiatives, promotions, procedures and system updates.
- Liaise with contractors and Head Office to support effective venue operations.
- Support business-growth initiatives and contribute to continuous operational improvement.
About you
To succeed in this role, you’ll need:
- Availability to work at least 38 hours per week.
- Flexibility to work a combination of days, nights—including shifts ending around midnight—and weekends.
- Experience managing a front of house or customer-service team, ideally within hospitality or a quick-service restaurant.
- Proven leadership skills and the ability to develop a capable and engaged team.
- A strong commitment to exceptional service and positive customer experiences.
- A hands-on, self-motivated and solutions-focused approach.
- Strong problem-solving and decision-making skills.
- The ability to work effectively in a fast-paced team environment.
- Excellent communication and interpersonal skills.
- A trustworthy and dependable approach, supported by excellent references.
- A willingness to learn, develop and uphold YOMG’s standards.
- A genuine passion for hospitality, quality food and customer service.
- A current Responsible Service of Alcohol certificate.
Induction and training
To ensure you’re fully supported and set up for success, the successful candidate will complete a three-to-four-week induction and training program in Victoria before the Western Australian store launch.
The training may be completed in one consecutive block or split across multiple visits. All required travel and accommodation expenses will be provided by YOMG.
What’s in it for you?
- Free meals while working.
- Comprehensive induction and training in Victoria, with travel and accommodation provided.
- The opportunity to help launch and grow YOMG in Western Australia.
- Genuine opportunities for professional development and career progression.
- A supportive, energetic and people-focused workplace.
You’ll report to YOMG’s Multi-Site and State Managers.
How to apply
If you’re an experienced hospitality leader excited by the opportunity to help launch and grow YOMG in Western Australia, we’d love to hear from you.
Please email your résumé and a cover letter outlining your relevant experience to:
Apply now and bring your energy, leadership and passion for outstanding service to YOMG Galleria.
Job Types: Full-time, Permanent
Pay: $32.27 – $45.41 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Authorisation:
Work Location: In person
