In-Demand Client services officer Jobs in Victoria

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Client Services Officer
Workplace Injury Commission —Melbourne VIC
- $84,078 - $90,423 a year
- Full-time
- Customer service
- Administrative experience
12d
Admissions Officer (Malmsbury)
Department of Justice and Community Safety —Malmsbury VIC
- $62,104 - $79,753 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance program
12d
Administration Officer
Picture this Properties —Myrniong VIC
- $33 - $35 an hour
- Part-time
- Management
- Customer service
- English
- Employee discount
- Professional development assistance
Quick Apply
12d
Reception Services Officer
Department of Families, Fairness and Housing —Wodonga VIC
- Temporary
- Recruiting
Intake Officer / Support Coordinator (Level 3 – Specialist Support Coordination)
Special Care Australia Pty Ltd —Melbourne VIC
- $100,000 - $130,000 a year
- Full-time
- In-person
Quick Apply
11d
Marketing Services Officer
OSS MARITIME GROUP —Footscray VIC
- $65,000 - $75,000 a year
- Full-time
- Microsoft Office
- In-person
- Marketing
Quick Apply
Client Services Team Leader
Ericom —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Admissions Officer
University of Melbourne —Parkville VIC
- $86,943 - $99,864 a year
- Part-time
- Master's degree
- Education
- Time management
- Health insurance
- Parental leave
12d
Admissions Officer (Parkville)
Department of Justice and Community Safety —Parkville VIC
- $62,104 - $79,753 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance program
12d
Title Administration Officer
Grampians Health —Ballarat VIC
- $29.57 - $32.69 an hour
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
12d
Case Officer - Tele Services (FT & Hybrid)
Unified Healthcare Group —Melbourne VIC
- Full-time
- Hybrid work
- Case management
- IT
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Client Experience and Administration Officer
peninsula plus —Frankston VIC
- $57,000 - $65,000 a year
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Quick Apply
4d
Customer Experience Officer
Veolia Environmental Services —Dandenong VIC
- Hybrid work
- Customer service
- Communication skills
- On-the-job training
- Parental leave
Title Administration Officer - Carers Respite
Grampians Health —Ballarat VIC
- $29.57 - $32.67 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Customer Service Officer
Criterion Industries —Epping VIC
- $60,000 - $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Construction experience
- On-the-job training
- Employee assistance program
Client Engagement Officer
Miracle Health Services —Craigieburn VIC
- $36 - $45 an hour
- Part-time
- CRM software
- Administrative experience
- Business development
- Travel reimbursement
Quick Apply
Client Services Officer
RSM —Melbourne VIC
- Full-time
- Administrative experience
- Organisational skills
- Financial services
Tenancy and Property Officer
Department of Families, Fairness and Housing —Wodonga VIC
- Full-time
- Recruiting

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

client services officer jobs in victoria

Customer Contact Officer

Freight Air Cargo Examination Officer

Client Services Officer

Admissions Officer (Malmsbury)

Administration Officer

Reception Services Officer

Intake Officer / Support Coordinator (Level 3 – Specialist Support Coordination)

Marketing Services Officer

Client Services Team Leader

Admissions Officer

Admissions Officer (Parkville)

Title Administration Officer

Case Officer - Tele Services (FT & Hybrid)

Client Experience and Administration Officer

Customer Experience Officer

Title Administration Officer - Carers Respite

Customer Service Officer

Client Engagement Officer

Client Services Officer

Tenancy and Property Officer

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