Intake Officer / Support Coordinator (Level 3 – Specialist Support Coordination)
Location: Manks Road, Clyde VIC
Salary: $100,000 – $130,000 per annum
Employment Type: Full-Time
Positions Available: 1
Company Description Special Care Australia Pty Ltd is a registered NDIS support service provider dedicated to supporting people with special needs in their daily activities and Supported Independent Living. The organisation focuses on helping individuals realise their full potential while offering respite and practical support to their families. Services are designed to empower people to make their own life choices and live as independently as possible. Special Care Australia is committed to delivering high-quality, person-centred support, creating an inclusive environment where participants can thrive. Team members work within a values-based culture that prioritises dignity, respect, and meaningful outcomes.
Role Description The Intake Officer / Support Coordinator (Level 3 – Specialist Support Coordination) is a full-time, on-site role based in Clyde, VIC. This role is responsible for managing intake processes, assessing participant needs, and coordinating supports in line with NDIS plans and goals. Key day-to-day tasks include conducting initial interviews, gathering documentation, developing and implementing coordination plans, and liaising with participants, families, service providers, and other stakeholders. The role involves monitoring service delivery, troubleshooting issues, advocating for participants, and ensuring supports are responsive, culturally safe, and aligned with NDIS guidelines. The Intake Officer / Support Coordinator maintains accurate records, prepares reports, and contributes to continuous improvement of service quality and client experience.
Key Responsibilities
- Manage participant enquiries, intake assessments, and onboarding processes.
- Develop and maintain service agreements and participant documentation.
- Coordinate supports and connect participants with appropriate services and community resources.
- Provide Level 2 and, where appropriate, Level 3 Specialist Support Coordination for participants with complex needs.
- Support participants to understand and effectively utilise their NDIS plans and funding.
- Collaborate with families, carers, providers, and allied health professionals to achieve positive participant outcomes.
- Monitor service delivery, identify barriers, and implement strategies to address challenges.
- Maintain accurate records, case notes, and reports in line with organisational and NDIS requirements.
- Promote participant choice, control, independence, and capacity building.
Skills & Experience
- Demonstrated experience in NDIS Support Coordination and participant intake.
- Strong understanding of NDIS funding, legislation, practice standards, and compliance requirements.
- Experience managing service agreements, onboarding processes, and participant documentation.
- Previous experience in Specialist Support Coordination (Level 3) is highly regarded.
- Ability to work effectively with participants experiencing complex circumstances and support needs.
- Excellent communication, stakeholder engagement, and relationship-building skills.
- Strong organisational, time-management, and problem-solving abilities.
- Proficiency in case management systems and maintaining accurate documentation.
- Relevant qualifications in Community Services, Disability, Social Work, Psychology, or a related field are desirable.
Essential Requirements
- Current NDIS Worker Screening Check.
- Current Working with Children Check.
- National Police Check.
- Current Australian Driver's Licence and reliable vehicle.
- Full Australian working rights.
What we offer
- Competitive salary package of $100,000 – $130,000 plus superannuation.
- Supportive and collaborative workplace culture.
- Opportunities for professional development and career progression.
- Meaningful work that positively impacts the lives of people with disability.
- Flexibility and autonomy within a growing organisation.
Pay: $100,000.00 – $130,000.00 per year
Work Location: In person
