In-Demand Leadership management Jobs in Sydney Nsw

Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Injury Management Specialist
City of Parramatta Council —Rydalmere NSW
- From $134,967.65 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Negotiation
- Health insurance
- Parental leave
10d
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Bilingual
- Spanish
- Computer Science
Accommodation Manager
Somerville Hospitality Pty Ltd —Darlinghurst NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- Team management
Quick Apply
Expression of Interest | Residential Property & Communities | Sydney
Greystar Real Estate Partners LLC —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Front desk
Strategy & Operations Senior Manager, Australia
Whatnot —Sydney NSW
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Workplace & Human Experience Manager | Facilities Management
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- AI
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Change Manager
BMP Technologies —Sydney NSW
- $101,292.72 - $125,720.00 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
14d
Contract Officer
MDR Cleaning Services Pty Ltd —Arncliffe NSW
- $75,000 - $85,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick Apply
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Compliance Officer, Projects
Greenstone Financial Services —Bella Vista NSW
- Full-time
- Financial services
- Communication skills
- Time management
- Travel reimbursement
- Free food
Quick Apply
Expression of interest - Management Consulting
Maximus International —Sydney NSW
- Full-time
- Leadership
- Communication skills
Quick Apply
Manager, Quality Management, AML Compliance
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Education
- Financial services
Customer Success Executive
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
Team Manager - Mobile Case Management (Newcastle)
Gallagher Bassett —Sydney NSW
- Hybrid work
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
10d
Finance Officer
Greenstone Financial Services —Bella Vista NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Travel reimbursement
- Free food
Quick Apply
Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- AWS
- Analysis skills
- Leadership
Chief Executive Officer / Managing Director
NUVIO FOODS S.A. —Sydney NSW
- Full-time
- Management
- Engineering
- Finance
Quick Apply
Corporate and Workplace Solutions, Facilities Management, Associate, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Travel reimbursement
- Health insurance
Business Development Manager - Broker & Partner Growth
Financial Edge —Barangaroo NSW
- $160,000 - $220,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick Apply
10d

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leadership management jobs near sydney nsw

Customer Success Manager - Risk Management - SaaS (Hybrid)

Riskonnect -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Management
Enterprise software
Salesforce
Microsoft Office
Education
Bachelor's degree
SaaS

Full Job Description

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.

WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

The Opportunity

Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.

RESPONSIBILITIES:

Ensures good customer health of client book
Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
Manage client renewals
Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Ensure customer's desired outcomes are well understood, documented, and monitored
Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.
Articulate client needs objectives and work across the firm to develop and propose solutions
Recommend and coordinate cross-functional improvements to the Customer Lifecycle
Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
Enterprise contract renewal negotiations
Track results from action plans and follow escalation procedures when appropriate
Identify Upsell and Cross Sell Opportunities
Map customer stakeholders & users to Customer Personas
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
Feature Request Management
Maintain knowledge of Riskonnect products/services and industry trends
Travel to client sites as needed
Salesforce and Gainsight experience a plus

MINIMUM QUALIFICATIONS:

5+ years of Experience in Customer Facing role in the Enterprise Software Industry
Familiar with MS Office and Gainsight
Ability to track and organize action items across enterprise software clients.
Ability to prioritize workload and execute in a fast-paced environment
Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
Ability to develop senior-level relationships.
Ability to drive insights and adoption recommendations to customers by analyzing customer
Strong empathy for customers and ability to see value through their eyes required
Analytical and Process Oriented Mindset
Ability to communicate clearly and articulate complex concepts and ideas to customers and executives
Make timely decisions and have sound judgment
You must either be an Australian citizen, a permanent resident, or hold a valid visa with explicit work rights

SKILLS & ABILITIES

Education: Bachelor’s Degree Preferred
5+ years of Knowledge of the Insurance Industry/SaaS experience
3+ years of enterprise software customer success experience, preferably in a related industry such as Risk, Governance, Risk and Compliance, Integrated Risk Management, or Cyber Security.

WHY JOIN RISKONNECT?

At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.

You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.

Our culture of excellence has earned us consistent recognition, including:

Best and Brightest Companies to Work For (Nationwide) – 7 years
Best and Brightest Elite Award Winner – 1 year
Business Insurance Best Places to Work – 2 years
Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year

We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Quick Apply

Refine Your Search

leadership management jobs in sydney nsw

Customer Success Manager - Risk Management - SaaS (Hybrid)

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Customer Success Manager - Risk Management - SaaS (Hybrid)

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Expression of interest - Management Consulting

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Business Development Manager - Broker & Partner Growth

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