In-Demand Customer success manager nsw Jobs in Sydney, Nsw

Customer Success Manager II (NSW)
Diligent Corporation —Sydney NSW
- Hybrid work
- Salesforce
- English
- Microsoft Office
- Annual leave
Quick Apply
Marketing Manager - Network Services
Blooms The Chemist —Mascot NSW
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Marketing
- Parental leave
Quick Apply
Enterprise Sales Manager
EatFirst —North Sydney NSW
- $100,000.00 - $172,363.73 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Parental leave
- Referral program
Quick Apply
10d
Strategic Sourcing Manager (Logistics)
McDonald's —Thornleigh NSW
- Hybrid work
- Communication skills
- Negotiation
- Commuter assistance
- Annual leave
Sales Representative
Hecham Group Pty Ltd —Revesby NSW
- Full-time
- CRM software
- Sales
- English
- Travel reimbursement
- Employee discount
Quick Apply
BP Botany- Store Manager
The Dunn Group —Botany NSW
- $72,000 - $85,000 a year
- Overtime
- Management
- Customer service
- POS
- Employee discount
Quick Apply
Licensed Club Venue Manager
Coogee Diggers —Coogee NSW
- $90,000 - $100,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Gym membership
Quick Apply
Key Account Manager, Global Surgical Solutions- NSW
Baxter —Old Toongabbie NSW
- Sales
- Salesforce
- Microsoft Office
- Annual leave
10d
Key Account Manager | Orchard Hills NSW
CEVALogistics —Sydney NSW
- Full-time
- Hybrid work
- Business development
- Communication skills
- Disability insurance
- Parental leave
5d
National Account Manager - On Premise NSW
Diageo —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Marketing
- Bachelor's degree
- Parental leave
- Employee discount
8d
Business Development Representative
EzyCollect —Sydney NSW
- $79,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
- Parental leave
Quick Apply
Senior Manager Customer Experience – Clerk Grade 11/12 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Customer service
- No degree
10d
Relationship Manager B2B - NSW
Europcar —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- Communication skills
- Health insurance
- Parental leave
5d
Branch Manager - NSW Workers Compensation (Parramatta)
Gallagher Bassett —Sydney NSW
- Hybrid work
- Leadership
- Employee stock purchase plan
- Health insurance
1d
Snr Functional Arch ALM Proc. & SCM
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Leadership
4d
Client Services Manager
s360 UK —Sydney NSW
- $67,000 - $86,000 a year
- Full-time
- Hybrid work
- Social media management
- AI
- Marketing
- Annual leave
- Parental leave
Quick Apply
5d
Team Manager - Mobile Case Management (Newcastle)
Gallagher Bassett —Sydney NSW
- Hybrid work
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
11d
Operations Manager
Mission Australia —Sydney NSW
- $130,000 a year
- Full-time
- No degree
- Budgeting
- Leadership
2d
NSW Regional Manager | Eastern Suburbs
Lovisa —Bondi Junction NSW
- Monday to Friday
- Leadership
- Fuel card
- Employee discount
Quick Apply
Business Development Manager NSW/QLD - Vertilux
Hunter Douglas —Sydney NSW
- CRM software
- Microsoft Excel
- Sales
Quick Apply
11d

I want to receive the latest job alert for customer success manager nsw in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager nsw jobs near sydney, nsw

Branch Manager jobs in Sydney NSW

Business Development Manager jobs in Sydney NSW

Key Account Manager jobs in Sydney NSW

Account Manager jobs in Sydney NSW

Customer Success Manager jobs in Sydney NSW

Marketing Manager jobs in Mascot NSW

Business Development Representative jobs in Sydney NSW

Operations Manager jobs in Sydney NSW

Case Manager jobs in Sydney NSW

Branch Manager jobs in Surry Hills Nsw

Branch Manager jobs in Greenacre Nsw

Branch Manager jobs in Cleve Sa

Branch Manager jobs in Munno Para Sa

Business Development Manager jobs in Kalkallo Vic

Disability Manager jobs in Port Macquarie Nsw

Care Manager jobs in Pendle Hill Nsw

Cafe Manager jobs in Coorparoo Qld

Business Development Manager jobs in Montville Qld

Business Development Manager jobs in Perth Wa

Senior Sales Representative jobs in Doubleview Wa

Customer Success Manager II (NSW)

Diligent Corporation -
Sydney NSW

Quick Apply

Job Details

Benefits

Annual leave

Qualifications

Salesforce
English
Microsoft Office
B2B
SaaS
AI
Communication skills

Full Job Description

Here's a summary of the role:

The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, gross revenue retention, upsell/cross-sell referrals, meaningful customer engagement and adoption via product usage indicators.

As the key contact point for the customer relationship on Diligent products. The Customer Success Manager II will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction.

This role operates on a hybrid model, with 50% office-based work required in our Sydney office.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the location you reside.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

Build and maintain strong direct client relationships with key stakeholders & retain those relationships via meaningful and consistent engagement with the key stakeholders at the customer. This entails setting up and running operational meetings as well as periodic formalised business review meetings to align intended outcomes with the customer journey.
Owning and managing the commercial and contractual customer renewal process;
Grow your set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Collaborate with the Sales team in a mutually beneficial account management model by spotting, qualifying and passing on expansion leads Increase overall client satisfaction with Diligent measured through Net Promoter Score;
Provide a seamless and 'best in class' customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s;
Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
Facilitation alongside the Implementation team of Diligent's products and modules with senior stakeholders to the client including C-Suite and Directors.
Seek out client advocacy related initiatives

These are the essentials you'll need to get an interview:

3-5 years of B2B experience in a client facing role managing accounts
Experience with the Microsoft Office suite
Experience with software solutions and platforms
Fluency in English (written and verbal) is required
Willingness to travel to client sites

Behavioural Skills:

Build and maintain strong direct client relationships with key stakeholders & retain those relationships
Excellent communication and presentation skills, with the ability to manage multiple stakeholders
Strong problem-solving ability, with a natural curiosity around the client's business needs
High level of resilience and a positive attitude when faced with adversity
Passionate about technology with a solution-centric mindset

It would be great if you had these too, but we'll support you if you don't:

Prior experience in SaaS or GRC is advantageous
Understanding of GRC domain, regulations, industry standards
Commercial experience
Experience with Salesforce and Gainsight

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer success manager nsw jobs in sydney, nsw

Customer Success Manager II (NSW)

Marketing Manager - Network Services

Enterprise Sales Manager

Strategic Sourcing Manager (Logistics)

Sales Representative

BP Botany- Store Manager

Licensed Club Venue Manager

Key Account Manager, Global Surgical Solutions- NSW

Key Account Manager | Orchard Hills NSW

National Account Manager - On Premise NSW

Business Development Representative

Senior Manager Customer Experience – Clerk Grade 11/12 - Parliament of NSW - Sydney

Relationship Manager B2B - NSW

Branch Manager - NSW Workers Compensation (Parramatta)

Snr Functional Arch ALM Proc. & SCM

Client Services Manager

Team Manager - Mobile Case Management (Newcastle)

Operations Manager

NSW Regional Manager | Eastern Suburbs

Business Development Manager NSW/QLD - Vertilux

I want to receive the latest job alert for customer success manager nsw in sydney, nsw

Related Searches

Explore jobs in more locations

Here's a summary of the role:

Here's a breakdown of what you'll do (not all of it, just the important stuff):

These are the essentials you'll need to get an interview:

Behavioural Skills:

It would be great if you had these too, but we'll support you if you don't:

Job Seeker Tools

Employer Tools

Browse

Stay Connected