In-Demand Case manager Jobs in St Kilda Road Vic

Case Manager
Yarra Valley Water —Melbourne VIC
- $91,214.68 - $97,729.94 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Work from home
9d
Case Manager X 4
Social Services Regulator —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
11d
Case Manager- Community Services
Royal Freemasons Ltd —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Office
- Budgeting
- Communication skills
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Case Manager - Werribee
Department of Justice and Community Safety —Melbourne Western Suburbs VIC
- $91,971 - $98,955 a year
- Full-time
- Working with children
- Case management
- Employee assistance program
7d
Return to Work Case Manager
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Work from home
- Parental leave
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting
Case Manager, Homelessness
Anglicare Victoria —Collingwood VIC
- From $105,557 a year
- Part-time
- Administrative experience
- Employee assistance program
Case Manager - Broadmeadows
Corrections Victoria —Broadmeadows VIC
- $91,971 - $98,955 a year
- Full-time
- Working with children
- Case management
- Employee assistance program
18h
Case Manager
Austin Health —Heidelberg VIC
- Full-time
- Communication skills
- Hospital experience
- Health insurance
Case Manager - Bayside Melbourne Region
Prestige Inhome Care —Moorabbin VIC
- Full-time
- Office
- Case management
- Organisational skills
- Employee assistance program
Quick Apply
Senior Case Manager
Social Services Regulator —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
11d
CISP Case Manager, Ringwood
Magistrates Court —Melbourne VIC
- $91,971 - $98,955 a year
- Full-time
- Case management
- No degree
- Social Work
1d
Buyer
Cummins Drivetrain and Braking Systems —Sunshine North VIC
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Quick Apply
12d
WIM Investigator, AMSEC WIM
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Master's degree
- Analysis skills
8d
Case Manager - Broadmeadows
Department of Justice and Community Safety —Melbourne Northern Suburbs VIC
- $91,971 - $98,955 a year
- Full-time
- Working with children
- Case management
- Employee assistance program
17h
Experienced Case Manager
EML —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Work from home
- Parental leave
13d
CISP Case Manager, Heidelberg
Magistrates Court —Melbourne Northern Suburbs VIC
- $91,971 - $98,955 a year
- Full-time
- Case management
- No degree
- Social Work
1d
Youth Justice Case Manager - North West Metro
Department of Justice and Community Safety —Melbourne Western Suburbs VIC
- $77,150 - $94,730 a year
- Full-time
- Case management
- Communication skills
Case Manager X 4
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
11d

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case manager jobs near st kilda road vic

Case Manager

Yarra Valley Water -
Melbourne VIC

Apply Now

Job Details

Full-time | Contract | Fixed term
$91,214.68 - $97,729.94 a year
9 days ago

Benefits

Annual leave
Work from home
Parental leave
On-site parking

Qualifications

Customer service
Microsoft Office
Analysis skills
Communication skills
Negotiation

Full Job Description

Position Overview

12 Month Fixed-Term contract, Full-time opportunity
True hybrid working – work from home and our Mitcham office
$91,214.68 - $97,729.94 per annum plus 12% superannuation

About Us

We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role

As a Case Manager, you will investigate and resolve customer enquiries and complaints relating to water and sewer infrastructure. By working collaboratively with customers and stakeholders, you will deliver fair, timely, and balanced outcomes that support Yarra Valley Water's strategic goals, Customer Promise, and the objectives of the Case Management Team.

Your Key Responsibilities

Investigate and resolve customer enquiries and complaints in line with the team's Case Management Principles and Procedures, Investigation Framework, Fair Outcomes Framework, and agreed performance and service standards.
Prepare clear, accurate, and concise reports on completed works, investigations, and service faults.
Build and maintain strong working relationships with internal stakeholders, contractors, suppliers, and external partners to deliver positive customer outcomes.
Collaborate with contractors and key stakeholders to identify complaint trends, investigate root causes, and implement improvements, including addressing systemic issues.
Provide administrative and claims management support as required to ensure the efficient delivery of team objectives and customer service outcomes.

What we’re Looking for

Demonstrated experience in a customer service or customer-facing environment.
Proven experience applying best-practice dispute resolution techniques within a service-based setting.
Strong proficiency in Microsoft Office applications
Ability to quickly establish positive and productive working relationships with customers, contractors and other stakeholders.
Excellent customer service skills, with the ability to build rapport, demonstrate empathy, and deliver positive customer experiences.
Strong critical thinking and analytical skills, with the ability to assess multiple sources of information, evaluate options, and make balanced, evidence-based decisions.
Effective negotiation and conflict resolution skills, with the ability to identify underlying issues and support mutually beneficial outcomes.
Excellent written and verbal communication skills, with the ability to explain complex information clearly and concisely.
Ability to work confidently in ambiguous or evolving situations, adapting to changing priorities while maintaining sound judgement and a customer-focused approach.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

$91,214.68 - $97,729.94 per annum plus 12% superannuation
Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
Free and secure on-site parking with on-site café at our Mitcham office.
16 weeks paid parental leave.
15 days paid personal leave, which can be used for caring, illness, wellbeing and mental health needs.
5 days paid reproductive leave which can be used for experiencing symptoms or undergoing procedures associated with issues such as menopause, menstruation, endometriosis, PCOS, prostate health, or IVF.
Request to swap certain public holidays for another day of paid leave.

To read more about our benefits and culture, read our employee handbook HERE.

Did you Know?

Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to Apply

Applications should include a supporting Cover Letter and Resume.

Closing date: Monday 27th July 2026

This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.

If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2599 or email [email protected].

If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

Yarra Valley Water is recognised by Australian Disability Network as a Disability Confident Recruiter employer.

Apply Now

Refine Your Search

case manager jobs in st kilda road vic

Case Manager

Case Manager X 4

Case Manager- Community Services

Case Manager & Case Management Associate - Expression of Interest

Case Manager - Werribee

Return to Work Case Manager

Case Manager

Case Manager, Homelessness

Case Manager - Broadmeadows

Case Manager

Case Manager - Bayside Melbourne Region

Senior Case Manager

CISP Case Manager, Ringwood

Buyer

WIM Investigator, AMSEC WIM

Case Manager - Broadmeadows

Experienced Case Manager

CISP Case Manager, Heidelberg

Youth Justice Case Manager - North West Metro

Case Manager X 4

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