In-Demand Supervisor, technical customer support, residential energy Jobs in Scoresby, Vic

Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
Quick Apply
10d
Optical Retail Assistant / Optical Dispenser | Eye Trend Eastland
Eye Trend —Eastland Shopping Centre VIC
- Part-time
- Anatomy knowledge
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
ICT Support Technician
iMobile Store Pty Ltd —Moorabbin VIC
- $75,000 - $80,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick Apply
IT Support Technician
TasmanShield IT Systems Pty Ltd —Melbourne VIC
- From $6,426 a month
- Full-time
- Azure
- Customer service
- In-person
- Health insurance
- Dental insurance
Quick Apply
Internal Technical Sales Officer - Mt Waverley/Laverton
JJ Digitals Technologies —Mount Waverley VIC
- $30,000 - $80,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Assurance Technical Support Officer
Aussie Broadband —Dandenong VIC
- Full-time
- Management
- Communication skills
- Annual leave
- Parental leave
13d
Customer Solutions Coordinator
Aussie Broadband —Dandenong VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Parental leave
12d
Service Desk Analyst
TasmanShield IT Systems Pty Ltd —Melbourne VIC
- From $5,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Sales
Emyte Australia Pty. Ltd. —Dandenong VIC
- $70,000 - $90,000 an hour
- Part-time
- Business development
- Analysis skills
- In-person
Quick Apply
6d
Technical Support Representative
SRAM Corporation —Rowville VIC
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Internal Sales / Customer Service
Net Automation (Camozzi Aus) —Knoxfield VIC
- From $52,880 a year
- Full-time
- Azure
- Sales
- Analysis skills
Quick Apply
6d
Application Tester - Telecommunications and IT
Socia Pty Ltd —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
Quick Apply
7d
Expression of Interest - Systems Administrator - TSPV
Leidos —Scoresby VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Technical Support Engineer
Redrock MedTech Ltd —Melbourne VIC
- From $5,800 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
ICT Business Development Manager
Pushtech Solutions Pty Ltd —Melbourne VIC
- $90,000 - $110,000 a year
- Full-time
- CRM software
- Management
- Sales
- Travel reimbursement
Quick Apply
1d
Expression of Interest - Test Engineers - TSPV
Leidos —Scoresby VIC
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Desktop Support Officer
Axiom Technologies —Dandenong VIC
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
5d
Team Leader - Production
Prima PMI —Noble Park North VIC
- $70,000 - $80,000 a year
- Full-time
- In-person
- Manufacturing
- Leadership
Quick Apply
IT Helpdesk Technician
PCCube Technologies —Melbourne VIC
- $78,000 a year
- Customer service
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
1d
Business Operations Consultant
CSM SEC PTY LTD —Mount Waverley VIC
- From $80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Travel reimbursement
- Relocation assistance
Quick Apply
14d

I want to receive the latest job alert for supervisor, technical customer support, residential energy in scoresby, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

supervisor, technical customer support, residential energy jobs near scoresby, vic

Business Development Manager jobs in Melbourne VIC

Sales jobs in Dandenong VIC

Customer Solutions Specialist jobs in Melbourne Vic

Lifestyle Solutions Therapeutic Youth Worker jobs in Western Australia

No Customer Interaction jobs in Rockingham Wa

Customer Solutions Specialist jobs in Melbourne City Centre Vic

Venues Nsw Customer Service Attendant jobs in Sydney Nsw

Customer Solutions Specialist jobs in Narangba Qld

Customer Solutions Specialist jobs in Adelaide Sa

Test Engineer jobs in Lyons Act

Test Engineer jobs in Sydney Nsw

Test Engineer jobs in Manor Lakes Vic

Rail Engineer Assurance jobs in Melbourne Vic

Test Engineer jobs in Werribee Vic

Site Engineer jobs in Sydney Nsw

Mid Level Software Engineer jobs in Bardia Nsw

Graduate Engineer jobs in Sydney Nsw

Desktop Support Technician jobs in Melbourne Vic

Disability Support Worker jobs in Melbourne South Eastern Suburbs Vic

Disability Support Worker jobs in Sydney Nsw

Service Desk Analyst - GPC Asia Pacific - Full Time

GPC Asia Pacific (APAC) -
Rowville VIC

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services
On-site parking

Qualifications

AIX
WMS
POS
RDS database
Intune

Full Job Description

Excellent Salary and Free Onsite Parking (Rowville Location)
Initial training (full time onsite)
Hybrid Work Environment (2 days WFH, 3 days in Office)
Career Development and Progression

This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.

The Role

The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday.

Reporting to the IT Service Desk Manger, you will:

Provide first-level Service Desk support for incidents and requests received via phone, email, voicemail and walk-ups.
Monitor support queues and respond to calls and tickets within agreed SLA timeframes.
Deliver first-call resolution where possible and escalate issues requiring additional support.
Identify, document and escalate high-priority and major incidents to support rapid restoration of critical business services.
Troubleshoot device, software and web-application issues in line with ITIL practices.
Liaise with internal stakeholders and third-party vendors to meet business requirements and maintain high service satisfaction.
Create and maintain knowledge-base articles to support consistent service delivery.
Follow GPC Asia Pacific procedures and policies and maintain a safe, organised work environment.

Experience in the following technical areas would be advantageous:

Microsoft Windows 11 and macOS support.
Microsoft 365 application support.
User administration using Active Directory, Entra ID, and Microsoft 365.
Mobile device management and support using Microsoft Intune and Company Portal.
Delivery of support within an ITIL-based service management framework.
Remote Desktop Services (RDS) environments.
Retail systems, including Point of Sale (POS) hardware and software.
Warehouse Management Systems (WMS) and Financial Systems.
Supply chain industries including retail, wholesale, distribution, and transport.
Exposure to platforms including Mainframe (ZOS) and PSeries (AIX) environments.

To be successful in this role you will need to demonstrate the following:

Positive, customer focused mindset with a strong can do attitude.
Takes ownership and accountability for delivering great outcomes.
Thrives in a fast-paced environment and adapts well to changing priorities.
Strong team player who can also work independently when needed.
Builds positive and productive relationships with customers, colleagues, and vendors.
Professional, reliable, and committed to service excellence.
Process-driven with a continuous improvement mindset.
Uses initiative, problem-solving skills, and sound judgement to get things done.
Leads by example and contributes to a positive team culture.

Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Quick Apply

Refine Your Search

supervisor, technical customer support, residential energy jobs in scoresby, vic

Service Desk Analyst - GPC Asia Pacific - Full Time

Optical Retail Assistant / Optical Dispenser | Eye Trend Eastland

ICT Support Technician

IT Support Technician

Internal Technical Sales Officer - Mt Waverley/Laverton

Assurance Technical Support Officer

Customer Solutions Coordinator

Service Desk Analyst

Sales

Technical Support Representative

Internal Sales / Customer Service

Application Tester - Telecommunications and IT

Expression of Interest - Systems Administrator - TSPV

Technical Support Engineer

ICT Business Development Manager

Expression of Interest - Test Engineers - TSPV

Desktop Support Officer

Team Leader - Production

IT Helpdesk Technician

Business Operations Consultant

I want to receive the latest job alert for supervisor, technical customer support, residential energy in scoresby, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected