Redrock MedTech Ltd
Company Overview and Services: Develops and distributes medical devices and digital patient monitoring tools for hospitals and community care providers.
A Technical Support Engineer is responsible for ensuring that medical devices, diagnostic equipment, or healthcare software are installed, maintained, and functioning correctly. The role combines technical troubleshooting with customer support and often involves working directly with hospitals, clinics, and laboratories.
Job description
Typical responsibilities include:
Installing and commissioning medical devices at customer sites.
Performing preventive maintenance and equipment calibration.
Diagnosing and repairing hardware and software faults.
Providing technical support by phone, email, or onsite.
Training healthcare professionals on the safe and effective use of equipment.
Documenting service activities and maintaining accurate records.
Ensuring compliance with safety, quality, and regulatory requirements.
Escalating complex technical issues to engineering or product development teams.
Managing spare parts and service inventory.
Skills and qualifications
Employers typically look for:
A degree or diploma in Biomedical Engineering, Electrical Engineering, Electronics, Mechanical Engineering, or a related field.
Strong troubleshooting and problem-solving skills.
Knowledge of medical devices or electronic systems.
Good communication and customer service skills.
Ability to travel to customer sites when required.
Familiarity with quality standards and healthcare regulations is an advantage.
Pay: From $5,800.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Housing allowance
- Life insurance
- Maternity leave
- Parental leave
- Visa sponsorship
- Vision insurance
Work Location: In person
