In-Demand Service desk manager Jobs in Queensland

ICT Transition Specialist
Arrow Energy —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Annual leave
- Employee assistance program
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
3d
Network Engineer
Hamilton Island Enterprises —Hamilton Island QLD
- Full-time
- Communication skills
- Health insurance
10d
End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
9d
EUC Deployment & Field Support Engineer
Showtime Consulting —Brisbane QLD
- Contract
- Hospitality
- Management
- Software troubleshooting
Quick Apply
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
IT Officer
The Cathedral School —Mundingburra QLD
- $75,000 - $81,000 a year
- Full-time
- Customer service
- No degree
- Organisational skills
Quick Apply
7d
IT Infrastructure and cloud engineer
Pyramid Global Technologies —Queensland
- Management
- Customer service
- Research
IT Officer
The Cathedral School of St Anne & St James —Mundingburra QLD
- Full-time
- Customer service
- No degree
- Organisational skills
7d
ICT Technical Coordinator, Software Packaging and Deployments
Queensland Government —Brisbane QLD
- Full-time
- Microsoft Access
- University
- Communication skills
3d
Front Office Manager: Turtle Sands Resort
Turtle Sands —Abbotsford QLD
- Weekend availability
- CPR Certification
- Supervising experience
- Experience working with children
- Employee discount
- Gym membership
Quick Apply
14h
IEA Team Leader Cairns
Royal Rehab —Cairns QLD
- Full-time
- Communication skills
- Marketing
- Health insurance
- Employee assistance program
9d
Travel and Accommodation Team Leader
Compass Group Australia —Ormiston QLD
- Weekend availability
- Supervising experience
10d
Level 2 Service Desk Engineer
EFEX —Gladstone QLD
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
Space Leader
WOTSO —Bundaberg QLD
- Full-time
- Administrative experience
Quick Apply
Customer Success Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Social Media & Content Creator
Enabling Pathways —Cairns QLD
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
- Employee assistance program
11d
Front Desk Manager
UniLodge Australia Pty Ltd —Brisbane QLD
- Full-time
- Communication skills

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ICT Transition Specialist

Arrow Energy -
Brisbane QLD

Apply Now

Job Details

Benefits

Annual leave
Employee assistance program
Employee discount

Qualifications

Management
IT service management
Bachelor's degree
ITIL

Full Job Description

Join Us at Arrow Energy

Arrow Energy is a Queensland-based producer of natural gas and electricity to power homes, business, and industries.

Arrow proudly contributes to areas where we work and we offer exciting career opportunities in a dynamic environment where you will be supported to develop and innovate.

We are an inclusive workplace which values diversity because we believe it leads to better outcomes, including more innovative solutions.

Join us as we go further to help power society, support communities, and help drive a cleaner energy future.

The Opportunity: Reporting to the Business Systems & Improvements Manager, purpose of the role is to support and coordinate the end-to-end transition of ICT services to a new operating model and outsourced service partners, ensuring seamless transfer of services, minimal disruption to business operations and establishment of effective governance, processes, and service outcomes.

This role will also communicate transition-related information clearly to stakeholders across technical and non-technical audiences, managing expectations throughout the transition lifecycle.

Salary + Super + incentive scheme + employee benefits
Brisbane, Australia
Flexible hybrid WFH / Office arrangement

This is a Brisbane based position and will require occasional travel to our field operations as required, with plenty of notice.

In addition, as an ICT Transition Specialist (Maximum term – 12 months) you will:

Coordinate and support the execution of transition activities for outsourced ICT services (Application Managed Services, End User Computing, Infrastructure Support, Service Desk) including assistance in knowledge transfer, service readiness and acceptance activities to ensure services are transitioned effectively and meet agreed criteria.
Develop and maintain detailed transition plans, working with internal teams and vendors to track progress, dependencies and key milestones.
Facilitate day-to-day coordination between internal stakeholders, incumbent vendors and new service providers to ensure aligned execution.
Support the setup and operationalisation of service management processes, governance forums and reporting during transition.
Monitor transition risks, issues, and actions, escalating where required and assisting in implementing mitigations to maintain service continuity.
Demonstrate a personal commitment to consistently role model Arrow’s values, code of conduct, safety and the environment.
Establish positive and productive working relationships with key stakeholders.
Model inclusive behaviours to create a safe environment where different views and perspectives are encouraged and valued.

About You:

Qualification: University degree
Experience supporting or coordinating ICT service transitions engagements
Working knowledge of IT service delivery and service management practices (e.g., ITIL fundamentals)
Experience working with vendors or service providers in transition or support roles
Ability to plan, track, and manage multiple activities and dependencies in a structured manner
Strong coordination and stakeholder engagement skills, with the ability to work across teams and follow up on deliverables
Practical experience in managing risks, issues, and transition activities in complex environments

Desirable:

- Basic understanding of commercial aspects of outsourcing (e.g., SLAs, service acceptance).
- Experience supporting vendor mobilisation or service delivery setup activities.

Explore What Our Culture and Benefits Can Offer

At Arrow, everyone belongs. We have a high-performance culture that celebrates diversity and inclusivity, as one of our key foundations. We believe that enabling people to bring their whole selves to work creates a thriving and successful culture. We aspire to create a workplace that reflects the diversity of our communities, that utilises and develops the full potential of all our people.

With a high-performance culture, we are proud to reward quality work. Some of our benefits and rewards that we offer:

An attractive remuneration package.
Annual incentive scheme based on company & individual performance.
Employee Benefits Program - $3000 per year to cover insurances/electricity rebates.
Flexible, hybrid working arrangements
Bonus 5 days annual leave awarded at 5-year anniversary.
Ongoing learning and professional development opportunities.
Novated leasing, corporate discount programs, lifestyle benefit, specialist health care service access, annual flu shot & skin check and Employee Assistance Program.

Gender neutral leave policies, including paid primary and secondary carers’ leave.
Relocation and regional benefits

If you’re excited about this role however don’t meet all the criteria, we would still love to hear from you anyway. You may be the perfect candidate for this role or future roles with Arrow Energy.

We are committed to building and maintaining a diverse and inclusive workplace and genuinely encourage applications from all genders and Aboriginal and Torres Strait Islander candidates.

All applications will be considered with utmost confidentiality.

One Arrow, One Team.

Apply Now

Refine Your Search

service desk manager jobs in queensland

ICT Transition Specialist

Service Desk Engineer

Network Engineer

End User Services Manager

EUC Deployment & Field Support Engineer

ICT Service Manager

IT Officer

IT Infrastructure and cloud engineer

IT Officer

ICT Technical Coordinator, Software Packaging and Deployments

Front Office Manager: Turtle Sands Resort

IEA Team Leader Cairns

Travel and Accommodation Team Leader

Level 2 Service Desk Engineer

Space Leader

Customer Success Manager

Second Level Service Desk Analyst

Business Analyst

Social Media & Content Creator

Front Desk Manager

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