- Deploy, configure, and validate Windows 11 devices using Intune.
- Provide on-site support for rollout activities across gaming venues.
- Troubleshoot hardware, software, connectivity, and peripheral issues.
Company Description
Showtime Consulting is a leading provider of Shielded Cloud, Digital, Infrastructure, and Technology Delivery Solutions across Australia and New Zealand.
We specialise in delivering enterprise-scale technology programs spanning cloud, infrastructure, end-user computing, platform engineering, cyber security, workplace technology, and digital transformation initiatives.
We partner with major organisations to build high-performing technology teams and deliver business-critical technology programs that improve operational performance, user experience, security, and reliability.
The Role
We are seeking an experienced EUC Deployment & Field Support Engineer to join a high-performing deployment and technology delivery team.
This is a hands-on role focused on supporting large-scale device deployments, Windows 11 migrations, endpoint provisioning, field rollout activities, and end-user technology support across multiple customer sites and gaming venues.
You will play a key role in ensuring successful deployment outcomes by installing, configuring, validating, and supporting devices and workplace technology solutions while working closely with project teams, customers, and operational stakeholders.
Key Responsibilities
- Support Windows 11 migration and device refresh activities.
- Perform device installation, configuration, provisioning, and validation using Microsoft Intune.
- Execute field deployment activities across gaming venues and customer sites.
- Validate network connectivity, peripherals, and site readiness prior to deployment.
- Provide hands-on deployment support during rollout and cutover windows.
- Troubleshoot desktop, laptop, hardware, software, and peripheral issues.
- Assist with deployment monitoring, issue resolution, and escalation activities.
- Support rollout coordination, status reporting, and stakeholder communications.
- Maintain deployment documentation and deployment records.
- Collaborate with project teams, service desk teams, and customer stakeholders to ensure successful delivery.
What You'll Need
- Experience as a Deployment Engineer, Desktop Support Engineer, EUC Engineer, Field Support Engineer, or similar role.
- Hands-on experience with Windows 10/11 deployments and device refresh programs.
- Experience with Microsoft Intune and device provisioning.
- Strong troubleshooting skills across desktop, laptop, hardware, software, and peripheral technologies.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting end users during technology rollouts and migrations.
- Strong communication and customer service skills.
- Ability to work independently and travel between deployment locations as required.
Desirable Skills
- Experience with Microsoft Autopilot.
- Exposure to SCCM/MECM or Microsoft Endpoint Manager.
- PowerShell scripting experience.
- Experience supporting retail, hospitality, gaming, or multi-site environments.
- Knowledge of ITIL processes and service management tools such as ServiceNow or Jira.
- Experience working on large-scale deployment or transformation programs.
Why Join Us?
- Work on large-scale technology deployment and workplace transformation programs.
- Play a key role in Windows 11 migration and modern device management initiatives.
- Gain exposure to enterprise endpoint management technologies including Intune and Autopilot.
- Work across a diverse range of customer sites and operational environments.
- Collaborate with experienced infrastructure, workplace technology, and deployment specialists.
- Opportunity to contribute to operational excellence, customer experience, and continuous improvement initiatives.
