At the UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here.
We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 120+ properties (and many more to come), there’s never been a more exciting time to join our journey especially as we turn 30 this year.
WHO YOU ARE
Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast-paced environment, keen to hear others’ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial.
YOUR RESPONSIBILITIES
As a Front Desk Manager (Internally known as Customer Service Manager) your responsibilities will include but not be limited to:
- Lead the front-line team in the efficient and effective operations of Reception.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
- Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
- Ensure that accurate accounting of all resident related accounts for rental and sundries.
- Maintain control over the delivery of a quality accommodation product for resident requirements.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
- To be able to commit to a 5 day rotating roster
Our mandatory requirements include:
- Valid Working Rights in Australia and New Zealand
- National Police Check
- Working with Children Check
- Real Estate Qualification - Registration Certificate lodged with the Office of Fair Trading QLD
Introducing – UniLodge Brisbane City:
UniLodge Brisbane City is a brand-new, purpose-built student accommodation located in the heart of Brisbane’s CBD, set to open in 2026. Rising 27 storeys, the property offers modern studio and shared apartments designed for comfort, convenience and contemporary student living.
Ideally positioned within walking distance to QUT Gardens Point and close to major universities, the property provides residents with easy access to transport, education and Brisbane’s best lifestyle precincts.
Residents enjoy premium on-site amenities including study spaces, gym, cinema room, gaming areas and vibrant communal zones, all supported by UniLodge’s strong focus on safety, wellbeing and community.
Perks with Us:
We offer:
- A refined and inclusive culture where individuality is respected and meaningful contribution is valued
- A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
- A connected community, brought to life through curated team events, celebrations and social initiatives
- Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
- Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.
Ready to make a real impact in a vibrant, community-focused environment? Join us at UniLodge and be part of something more than just a workplace – apply today.
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
