Join Us at Arrow Energy
Arrow Energy is a Queensland-based producer of natural gas and electricity to power homes, business, and industries.
Arrow proudly contributes to areas where we work and we offer exciting career opportunities in a dynamic environment where you will be supported to develop and innovate.
We are an inclusive workplace which values diversity because we believe it leads to better outcomes, including more innovative solutions.
Join us as we go further to help power society, support communities, and help drive a cleaner energy future.
The Opportunity: Reporting to the Business Systems & Improvements Manager, purpose of the role is to support and coordinate the end-to-end transition of ICT services to a new operating model and outsourced service partners, ensuring seamless transfer of services, minimal disruption to business operations and establishment of effective governance, processes, and service outcomes.
This role will also communicate transition-related information clearly to stakeholders across technical and non-technical audiences, managing expectations throughout the transition lifecycle.
- Salary + Super + incentive scheme + employee benefits
- Brisbane, Australia
- Flexible hybrid WFH / Office arrangement
This is a Brisbane based position and will require occasional travel to our field operations as required, with plenty of notice.
In addition, as an ICT Transition Specialist (Maximum term – 12 months) you will:
- Coordinate and support the execution of transition activities for outsourced ICT services (Application Managed Services, End User Computing, Infrastructure Support, Service Desk) including assistance in knowledge transfer, service readiness and acceptance activities to ensure services are transitioned effectively and meet agreed criteria.
- Develop and maintain detailed transition plans, working with internal teams and vendors to track progress, dependencies and key milestones.
- Facilitate day-to-day coordination between internal stakeholders, incumbent vendors and new service providers to ensure aligned execution.
- Support the setup and operationalisation of service management processes, governance forums and reporting during transition.
- Monitor transition risks, issues, and actions, escalating where required and assisting in implementing mitigations to maintain service continuity.
- Demonstrate a personal commitment to consistently role model Arrow’s values, code of conduct, safety and the environment.
- Establish positive and productive working relationships with key stakeholders.
- Model inclusive behaviours to create a safe environment where different views and perspectives are encouraged and valued.
About You:
- Qualification: University degree
- Experience supporting or coordinating ICT service transitions engagements
- Working knowledge of IT service delivery and service management practices (e.g., ITIL fundamentals)
- Experience working with vendors or service providers in transition or support roles
- Ability to plan, track, and manage multiple activities and dependencies in a structured manner
- Strong coordination and stakeholder engagement skills, with the ability to work across teams and follow up on deliverables
- Practical experience in managing risks, issues, and transition activities in complex environments
- Basic understanding of commercial aspects of outsourcing (e.g., SLAs, service acceptance).
- Experience supporting vendor mobilisation or service delivery setup activities.
Explore What Our Culture and Benefits Can Offer
At Arrow, everyone belongs. We have a high-performance culture that celebrates diversity and inclusivity, as one of our key foundations. We believe that enabling people to bring their whole selves to work creates a thriving and successful culture. We aspire to create a workplace that reflects the diversity of our communities, that utilises and develops the full potential of all our people.
With a high-performance culture, we are proud to reward quality work. Some of our benefits and rewards that we offer:
- An attractive remuneration package.
- Annual incentive scheme based on company & individual performance.
- Employee Benefits Program - $3000 per year to cover insurances/electricity rebates.
- Flexible, hybrid working arrangements
- Bonus 5 days annual leave awarded at 5-year anniversary.
- Ongoing learning and professional development opportunities.
- Novated leasing, corporate discount programs, lifestyle benefit, specialist health care service access, annual flu shot & skin check and Employee Assistance Program.
- Gender neutral leave policies, including paid primary and secondary carers’ leave.
- Relocation and regional benefits
If you’re excited about this role however don’t meet all the criteria, we would still love to hear from you anyway. You may be the perfect candidate for this role or future roles with Arrow Energy.
We are committed to building and maintaining a diverse and inclusive workplace and genuinely encourage applications from all genders and Aboriginal and Torres Strait Islander candidates.
All applications will be considered with utmost confidentiality.
One Arrow, One Team.
