In-Demand Service advisor no experience Jobs in Perth Wa

Member Service Advisor
HIF —Perth WA
- $68,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
2h
Sales Advisor12h - Karrinyup
H&M —Karrinyup WA
- Part-time
- Sales
- Customer service
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Student Experience Manager
SAE University College —Northbridge WA
- Full-time
- Management
- Customer service
- University
Quick Apply
Patient Care Assistant (Orderly)
SKG Radiology —Murdoch WA
- Weekend availability
- Customer service
- Patient care
- Communication skills
- Parental leave
- Employee assistance program
11d
Member Claims Advisor
HIF —Perth WA
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
2h
Client Services Consultant, Fordham
Perpetual Limited —Perth WA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Manager Internal Communications
The Perth Mint —Perth Eastern Suburbs WA
- $154,000 - $161,000 a year
- Urgently hiring
- Leadership
- Employee assistance program
- Employee discount
12d
Document Controller
GHD —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Casual Educators
Affinity Education Group —Perth WA
- Choose your own hours
5d
Travel Advisor - Applecross, WA
Travel Associates —Applecross WA
- $75,000 a year
- Part-time
- Employee discount
Senior Manager, Sales & Marketing Strategy (SA/WA/NT)
Ticketek Entertainment Group —Perth WA
- Hybrid work
- Sales
- Marketing
- Annual leave
- Parental leave
Quick Apply
Operations Support - Senior Advisor
Water Corporation —Leederville WA
- $115,561 a year
- Remote
- Annual leave
- Work from home
7d
People & Culture Coordinator
The Kids Research Institute Australia —Nedlands WA
- Full-time
- Research
- Administrative experience
- Bachelor's degree
- Health insurance
- Employee discount
Senior Client Advisor - Perth
Louis Vuitton —Perth WA
- Full-time
- Management
- Sales
- Manufacturing
Trainee Service Advisor
Autoleague —Melville WA
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee discount
Quick Apply
5d
Advanced Operational Solutions - Senior Technical Advisor
Water Corporation —Osborne Park WA
- $135,693 a year
- Full-time
- Remote
- Engineering
- SQL
- Communication skills
- Annual leave
- Work from home
5d
Advanced Operational Solutions - Technical Advisor
Water Corporation —Osborne Park WA
- $115,561 a year
- Full-time
- Remote
- Engineering
- SQL
- Analytics
- Annual leave
- Work from home
5d
Major Accounts Manager - Western Australia
Capral —Canning Vale WA
- Sales
- AI
Planner, Senior Planner, Lead Planner Expression of Interest
Turner & Townsend —Perth WA
- Full-time
- Communication skills
Quick Apply
Lending Specialist -Canning Vale
Bank of Queensland —Canning Vale WA
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program

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Member Service Advisor

HIF -
Perth WA

Apply Now

Job Details

Permanent | Full-time
$68,000 a year
2 hours ago

Benefits

Health insurance
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

Customer service
Communication skills

Full Job Description

Welcome to HIF – the Health Insurance Fund of Australia

We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 people based in Perth. At HIF, we support our Members to live healthier lives through genuine care, strong community values, and a member-first mindset. Operating in a regulated industry, we understand the importance of trust, accuracy, and consistency, and we take seriously the responsibility of supporting our Members during important and sometimes emotional moments.

In 2025, HIF was recognised as an Employer of Choice, and we have proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023. While these certifications matter, what matters most is creating a workplace where people feel supported, valued and able to thrive. At HIF, our culture and inclusion are reflected in how we lead, support one another and show up for our people every day.

We are currently seeking five full-time Member Service Advisors to join our Member Experience team.

About the Role

As a Member Service Advisor, you’ll be a key point of contact for our Members via phone and email, supporting them with enquiries relating to claims, policy changes, and general private health insurance advice.

The role involves navigating complex information and supporting Members through important and sometimes emotionally sensitive situations. You’ll balance empathy with accuracy, applying product and policy knowledge to provide clear, compliant guidance that Members can trust. You’ll work within defined policies and service standards, supported by experienced leaders and colleagues who value thoughtful, high-quality service.

What We’re Looking For

We’re seeking people who genuinely care about helping others and find personal satisfaction in making a positive difference for our Members. To succeed in this role, you’ll bring:

A strong service mindset and genuine empathy, with a natural inclination to care for Members and take pride in supporting them through important and sometimes challenging situations
The ability to absorb and apply complex information accurately
Clear, respectful communication skills
Proficiency using computers and learning new systems
Experience in customer service or the private health insurance industry is valued, but not essential

What Success Looks Like in This Role

Success as a Member Service Advisor at HIF is measured by the quality and consistency of service you provide. This includes:

Communicating with warmth and empathy with Members from all walks of life
Delivering accurate, compliant advice aligned with fund policies and procedures
Maintaining high standards of process execution and follow-through
Prioritising quality of advice and adherence to standards over speed or call volume

Training and Support

To set you up for success, you’ll complete a paid, full-time five-week group induction program at our Perth office, starting Monday 5 October 2026. This structured training focuses on building the product knowledge, systems capability, and confidence needed to support our Members.

Learning doesn’t stop after induction. Ongoing coaching, feedback, and development are a normal and supported part of the role, with opportunities to further build your skills and learn additional processes once you’ve established a strong foundation.

Performance and Quality Expectations

This is a performance-assessed role within a structured contact centre environment. Quality Assurance is thorough and ongoing, and is designed to support consistent, high-quality service and protect our Members.

Candidates who thrive in this role are those who value feedback, take ownership of their work, and find satisfaction in delivering accurate, thoughtful support – even when conversations are complex or challenging.

What You’ll Get

We offer more than just a job. Our benefits include:

$68,000 base salary plus 13% superannuation
Discounted health insurance and travel insurance
Flexible work options, including Additional Purchased Leave and a Nine Day Fortnight (available after probation)
Hybrid working arrangements available once you’ve passed probation and demonstrated role competency (HIF has a 60% in-office requirement for all staff)
A range of additional leave types, including birthday, cultural, reproductive, and volunteering leave
Study assistance, Employee Assistance Program, and wellbeing initiatives
Fun, inclusive social events and PAW Days (bring your furry friend to work!)

Key Dates and Practical Information

Induction start date: Monday 5 October 2026
Applications close: Wednesday 9 September 2026

We ask that no leave be taken during the first 3 months to ensure full participation in training and onboarding, and to allow for consolidation of learning.

Inclusion Matters

Aboriginal and Torres Strait Islander peoples are encouraged to apply. HIF values diversity and inclusion and is committed to creating a workplace where everyone feels respected, supported, and able to do their best work.

Want to make your application stand out?

Consider including a cover letter or note telling us why this role appeals to you, or sharing an example of a time you went the extra mile to support a customer or someone in your community.

Apply Now

Refine Your Search

service advisor no experience jobs in perth wa

Member Service Advisor

Sales Advisor12h - Karrinyup

Student Experience Manager

Patient Care Assistant (Orderly)

Member Claims Advisor

Client Services Consultant, Fordham

Manager Internal Communications

Document Controller

Casual Educators

Travel Advisor - Applecross, WA

Senior Manager, Sales & Marketing Strategy (SA/WA/NT)

Operations Support - Senior Advisor

People & Culture Coordinator

Senior Client Advisor - Perth

Trainee Service Advisor

Advanced Operational Solutions - Senior Technical Advisor

Advanced Operational Solutions - Technical Advisor

Major Accounts Manager - Western Australia

Planner, Senior Planner, Lead Planner Expression of Interest

Lending Specialist -Canning Vale

I want to receive the latest job alert for service advisor no experience in perth wa

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