Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Management
- Team management
Quick Apply
Office Manager
Maylands Dental Centre —Maylands WA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
11d
Hotel Manager
Gallery Hotel Pty Ltd —Bibra Lake WA
- $79,000 - $89,000 a year
- Full-time
- Management
- Analysis skills
- Front desk
- Employee discount
Quick Apply
Service Manager - Perth
Kanda —Perth WA
- Full-time
- Management
- Bachelor's degree
- Social Work
Quick Apply
Administration Team Lead
Brightwater Care —Inglewood WA
- Up to $18,550 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
1d
Floor Supervisor
Rackman Australia —Welshpool WA
- $75,000 - $85,000 a year
- Full-time
- Management
- Forklift
- Supervising experience
Quick Apply
Sales and Marketing Manager
Solar Bike Pty Ltd —Fremantle WA
- $80,000 - $118,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
11d
Retail Manager
The Meat Safe wa —Subiaco WA
- $79,499 - $80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Quick Apply
5d
Child Care Workers, Educators, Teachers, Cooks, Trainees & Managers wanted
Karrinyup Early Learning Centre —Karrinyup WA
- $79,500 - $90,000 a year
- Urgently hiring
- Hospitality
- In-person
- Communication skills
- Opportunities for advancement
Quick Apply
Cafe Manager & Restaurant Manager
General Public Food Co —Scarborough WA
- $75,000 - $85,000 a year
- Weekend availability
- Customer service
- POS
- In-person
- Employee discount
Quick Apply
Branch Manager
Certex Lifting —Wangara WA
- Full-time
- Sales
- ERP systems
- SharePoint
Team Manager
Woolworths Supermarkets —Dianella WA
- Weekend availability
Restaurant Manager
AAII PTY LTD —East Victoria Park WA
- $79,500 - $84,500 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick Apply
Area Manager | WA
Nude Lucy —Perth WA
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Casual Shift Leader
Guzman y Gomez —Hillarys WA
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Disability Team Leader/Program Manager
Innovative Services Australia —Perth WA
- Full-time
- Hybrid work
- Management
- Supervising experience
- Working with children
Quick Apply
Manager Governance and Strategy
City of Subiaco —Subiaco WA
- $175,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Travel reimbursement
7d
General Manager
Il Lido Italian Canteen —Cottesloe WA
- $100,000 - $120,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Function Managers and Supervisor
Heyder & Shears Catering —Perth WA
- $33 - $60 an hour
- Part-time
- Hospitality
- Management
- Customer service
Quick Apply
11d
Senior Area Manager - Western Australia
JD Sports Australia & New Zealand —Perth WA
- Leadership
- Parental leave
- Employee assistance program

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service team lead / manager jobs near perth, wa

Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

Azure
Management
Team management

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don’t just fix computers; we build permanent solutions. We are a fast-growing Perth MSP and MSSP known for our "Epic IT DNA"—a commitment to accountability, permanence, and industry-leading response times. We answer 90% of calls in under 36 seconds and offer our clients a 90-day satisfaction guarantee. We are looking for a leader who is as obsessed with service excellence as we are.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

We are seeking a Service Team Lead / Manager to head our Business-As-Usual (BAU) service operations. You will be the engine room of our service desk, ensuring our Level 1 engineers are supported, our clients are happy, and our operations run like clockwork.

This isn't just a desk job—it’s a leadership role where you will mentor the next generation of engineers and step in as the "hero" when complex client situations need a calm, expert hand.

Key Responsibilities * Team Management (BAU): Own the daily rhythm of the service desk. This includes rostering, workload balancing, and ensuring we meet our 15-minute response and 2-hour resolution targets.

Mentoring & Development: Lead the growth of our Level 1 Service Desk team (including our offshore members). You’ll be responsible for their technical uplift and career progression.
Escalation Point: Act as the primary point of escalation for challenging client situations. You’ll use your technical background and high emotional intelligence to diffuse situations and find "permanent" solutions.
Process Excellence: Uphold our operational standards, including our ISO27001 compliance (Clear Desk/Clear Screen policies) and ITIL-aligned workflows.
Client Advocacy: Ensure our 98% client retention rate remains high by identifying service trends and proactively addressing potential pain points.

About You * Experienced: You have a solid background in MSP environments and understand the fast-paced nature of service desk operations.

Technically Grounded: You are comfortable with the Microsoft Stack (M365, Azure), 3CX, and modern PSA/RMM tools. You’ve "been there, done that" at Level 1 and 2.
A Natural Leader: You enjoy coaching others more than just fixing the ticket yourself. You know how to build a roster that works and a culture that wins.
Cool Under Pressure: When a client is frustrated, you are the calmest person in the room.

Why Join Epic IT? * Join a CRN Fast50 award-winning team (2018, 2024 & 2025).

Work with a team of 30+ specialists across AI, Cyber, and Cloud.
A culture of "Permanence"—we do things right the first time.
A clear career path into Service Delivery Management or Technical Architecture.

Quick Apply

Refine Your Search

service team lead / manager jobs in perth, wa

Service Team Lead / Manager

Office Manager

Hotel Manager

Service Manager - Perth

Administration Team Lead

Floor Supervisor

Sales and Marketing Manager

Retail Manager

Child Care Workers, Educators, Teachers, Cooks, Trainees & Managers wanted

Cafe Manager & Restaurant Manager

Branch Manager

Team Manager

Restaurant Manager

Area Manager | WA

Casual Shift Leader

Disability Team Leader/Program Manager

Manager Governance and Strategy

General Manager

Function Managers and Supervisor

Senior Area Manager - Western Australia

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