In-Demand Site support technician Jobs in New South Wales

Site Support Technician
Propeller —Sydney NSW
- Full-time
- Hybrid work
- Software troubleshooting
- CAD
- Construction experience
- Parental leave
Quick Apply
IT Field Technician (Hands-on Role)
Series One —Sydney NSW
- $59,613.50 - $112,281.05 a year
- Electrical experience
- POS
- In-person
Quick Apply
Casual IT Technician
OneWorld Rental - Global Technology Hire —Ingleburn NSW
- $32 an hour
- Temporary
- Customer service
- In-person
- Communication skills
Quick Apply
Field Services Technician
Tremor Vibration Services —Black Springs NSW
- AutoCAD
- Software troubleshooting
- Microsoft Office
Field Support Technician
BIPO Service Australia Pty Ltd —Rouse Hill NSW
- $105,000 - $115,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick Apply
4d
Field Service Technician
Henry Schein Regional Trust —Milton NSW
- Full-time
- CRM software
- Management
- Electrical experience
- Parental leave
IT Deployment & Asset Recovery Technician
IT Factory —Wetherill Park NSW
- $30 - $35 an hour
- Temporary
- Customer service
- Microsoft Office
- Data entry
Quick Apply
12d
Trades Assistant
BGIS —Newcastle NSW
- Overtime
- HVAC
- Construction experience
- Communication skills
- Paid training
- Parental leave
Graduate Lab Technician
Idealcorp —Smithfield NSW
- Full-time
- Laboratory
- Profit sharing
Field Service Engineer
EBOS Group —Alexandria NSW
- Full-time
- Remote
- CRM software
- Customer service
- Salesforce
Technician
HighForce —Sydney NSW
- Urgently hiring
Environment Technician (Fixed-Term)
Aurelia Metals Limited —Majors Creek NSW
- Management
- Construction experience
- Communication skills
Quality Assurance Manager
Yummy Karma Foods Pty Ltd —Riverstone NSW
- $120,000 - $150,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free food
Quick Apply
2d
Broadcast Technician
WIN Network —Wollongong NSW
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Surveying Science Technician
Solar Farm Constructions —Merriwa NSW
- Up to $92,500 a year
- Full-time
- Supervising experience
- Organisational skills
- Construction experience
Quick Apply
Waste Water Technician
Veolia Environmental Services —Tarago NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Parental leave
- Employee assistance program
9d
Predictive Maintenance Specialist
Tremor Vibration Services —Black Springs NSW
- Software troubleshooting
- Microsoft Office
- Organisational skills
Technician - Operational Technology Systems
Evolution Mining —Lake Cowal NSW
- Full-time
- Electrical experience
- Commuter assistance
- Relocation assistance
HVAC Technician
Strike Force Services Pty Ltd. —Singleton NSW
- $45 - $50 an hour
- Full-time
- Customer service
- HVAC
- Communication skills
- Fuel card
Quick Apply
10d
Fire Service Technician
BGIS —New South Wales
- Overtime
- Management
- Customer service
- Maintenance
- Parental leave
- Employee discount

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Site Support Technician

Propeller -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave

Qualifications

Software troubleshooting
CAD
Zendesk
Land surveying
Construction experience

Full Job Description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Requirements

Your Mission

As a Site Support Technician, you'll help our customers master earthwork with Propeller's cutting-edge technology. You'll be the crucial link between our innovative hardware (dirtmate, drones, and smart ground control points) and software (our cloud-based workspace) and the customers who rely on them to track, map, and measure their worksites.

You’ll be our hands-on expert, supporting field-based customers through the technical and local challenges of Propeller Hardware and Software. In the field, you'll troubleshoot DirtMate issues, guide customers through their site setup, and resolve complex technical issues on-site so they can get back to work without missing a beat. As part of the Global Customer Support Team, you'll bring this real-world perspective back to your day-to-day work—seeing the entire customer lifecycle to ensure our customers always receive the best possible experience across every interaction.

Every day will bring new challenges as you tackle hardware, technical, and software questions, providing fast and practical solutions remotely and onsite. We pride ourselves on providing fast, practical, and effective support, and we're looking for someone who shares that commitment.

Your Responsibilities

Onsite Installation & Support: Install and troubleshoot DirtMate and Propeller products on machines at customer worksites, including on-site DirtMate hardware training and virtual installation. You will travel out to worksites to provide ongoing support and training, and flying drones as needed.
Customer Support: Deliver high-quality technical support for both hardware and software issues, managing inbound cases through to resolution or escalation across a wide range of complexity. On top of onsite installation and support, you will also support customers via phone and email channels.
Subject Matter Expertise: Be the go-to subject-matter expert on DirtMate, drone surveys and ground control points (GCPs) — you’ll know how to use them, troubleshoot them, and fix them. You will diagnose and recommend changes to data-capture practices and photogrammetry issues (such as holes in datasets or blurry orthomosaic imagery).
Platform Knowledge: Troubleshoot customer datasets to identify the root cause of errors or discrepancies, and support design files, pre-processed data, and CAD files imported into or exported from Propeller.
Cross-Functional Collaboration: Work closely with Customer Success Managers and other stakeholders to ensure a positive, consistent experience from onboarding through renewal.
Internal Partnership: Partner with Customer Success, Sales, Geospatial Solutions, Product & Engineering, and Logistics to escalate issues, share insights, and improve the customer experience.

This role is required to do 4 in-office days per week (including a site day), with flexibility to travel out to customer sites in Australia.

Your Skills

Technical & hands-on background: 2+ years in a highly technical, customer-facing role, ideally on earthwork environments with machinery and equipment (e.g. construction, mining, or similar); a fixer/DIY mindset with genuine comfort doing site and field work.
Technical Troubleshooting: Proven experience with troubleshooting and resolving technical problems in hardware and software environments, from simple fixes to complex, multi-layered problems.
Hospitality Mindset: You possess and consistently demonstrate a hospitality mindset when working with customers: you go above-and-beyond to ensure customers are cared for, you take ownership of problems and display empathy in all interactions.
Communication: Highly articulate. You take ownership, show empathy, and can explain technical solutions clearly to both beginners and experts.
Surveying know-how: Familiarity with surveying equipment (total stations, rovers, etc.) and in-field surveying practices.
Adaptability: Ability to pick-up new technology fast and thrive in a process-oriented but quickly evolving and flexible environment.
Data Driven: You’re data-driven with a bias towards action, and you’re not afraid to get your hands dirty in support of our customers.

Nice-to-haves

Familiarity with drones, GIS, photogrammetry, or aerial data capture.
Knowledge of the construction, mining, or landfill industries.
Prior experience using Zendesk or another support ticketing platform.
Have a remote pilot license (Operator Accreditation Certificate).

Benefits

Employee share options
Professional development budget and leave
The opportunity to take part in our mentorship program
Mental health resources
Monthly telephone and/or internet allowance
Paid primary & secondary parental leave policies
Hybrid work arrangements and WFH equipment provided

Quick Apply

Refine Your Search

site support technician jobs in new south wales

Site Support Technician

IT Field Technician (Hands-on Role)

Casual IT Technician

Field Services Technician

Field Support Technician

Field Service Technician

IT Deployment & Asset Recovery Technician

Trades Assistant

Graduate Lab Technician

Field Service Engineer

Technician

Environment Technician (Fixed-Term)

Quality Assurance Manager

Broadcast Technician

Surveying Science Technician

Waste Water Technician

Predictive Maintenance Specialist

Technician - Operational Technology Systems

HVAC Technician

Fire Service Technician

I want to receive the latest job alert for site support technician in new south wales

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