Business: Cryomed
Location:
Alexandria, NSW, AU, 2015
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Employment Type: Permanent Full Time
Field Service Engineer
At Cryomed Aesthetics, we’re passionate about helping people feel confident in their own skin by delivering leading aesthetic technologies to clinics and professionals across Australia and New Zealand.
We are part of EBOS MedTech, which operates in nine countries through its portfolio of companies; Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), Australian Biotechnologies (allograft manufacturing), and Transmedic (medical distribution across SE Asia and Hong Kong).
Across all of these businesses, we are united by a shared value: Connect. It shapes how we build meaningful relationships, share knowledge, and work together to achieve greater outcomes for our customers, our teams, and the communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
As a Field Service Engineer, you will provide technical support both remotely and onsite, ensuring equipment operates reliably and customers receive prompt, professional service. You'll work closely with customers, suppliers, sales, customer service and warehouse teams, becoming a trusted technical expert for our products. Based from our Alexandria office, you'll travel to customer sites to install, service, maintain and troubleshoot a range of advanced medical devices and equipment, helping our customers deliver exceptional patient outcomes.
This role offers a combination of field-based work, customer interaction, technical problem-solving and travel locally with occasional travel interstate.
Key Responsibilities
Install, service and maintain medical technology and equipment
Diagnose and resolve technical issues remotely or onsite
Troubleshoot electromechanical systems and identify root causes of equipment failures
Build and maintain strong customer relationships through exceptional service delivery
Manage customer expectations and provide regular updates throughout service activities
Complete accurate service documentation and field service reports
Maintain service inventory and ensure availability of spare parts
Collaborate with sales and customer service teams to support customer needs
Promote and support service contract opportunities with customers
You will bring
Experience servicing, installing or maintaining electromechanical equipment
Strong fault-finding and diagnostic skills
Excellent communication and customer service capabilities
Strong organisational and time management skills
Confidence working autonomously in a field-based environment
Computer literacy and experience using CRM systems such as Salesforce or similar
A current and unrestricted Australian driver's licence
Highly Regarded
Engineering qualifications in Industrial Electronics, Electronics, Mechatronics, Laser Technology or a related discipline
Experience with precision optical or mechanical alignments
Medical device, healthcare technology or laser device service experience
Experience supporting capital equipment in healthcare, laboratory, scientific, manufacturing or technical environments
If you're a service-focused engineer or technician looking to join a growing MedTech business and work with leading-edge medical devices, we'd love to hear from you
Cryomed is guided by a set of values; Collective Knowledge, Customer Centric, and Transparent Practices that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including;
Professional development opportunities
Excellent company benefits
A standout employee recognition program
Long-term employment stability
A fun and rewarding working life
Competitive base salary
Car and fuel allowance
If this sounds like something you want to be part of, and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.
