In-Demand Customer service coordinator Jobs in Mona Vale, Nsw

Export Coordinator
JMB Bevergaes Pty Ltd trading as EDENVALE beverages —Warriewood NSW
- $68,000 - $75,000 a year
- Full-time
- ERP systems
- Administrative experience
- In-person
- Travel reimbursement
- Parental leave
Quick Apply
Events, Sales & Marketing Coordinator, MSP/IT Services
TECHD Group —Manly NSW
- $65,000 - $85,000 a year
- Full-time
- Microsoft Word
- Sales
- Marketing
Quick Apply
Rescue Coordinators & Customer Service Representatives
4Mile —Sydney NSW
- Choose your own hours
- In-person
- Communication skills
- Work from home
Marketing Coordinator
Virgin Australia —Sydney NSW
- Full-time
- Remote
- CRM software
- Marketing
- Communication skills
- Work from home
- Employee assistance program
Infant Hearing Screener
Western Sydney Local Health District —Sydney NSW
- $33.76 - $35.05 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
7d
ICT Business Analyst
RackCorp —Sydney NSW
- $70,000 - $90,000 a year
- Full-time
- Bachelor's degree
- No degree
- In-person
Quick Apply
12d
Workplace Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
- Parental leave
Quick Apply
Direct Care Coordinator
Baptcare —Sydney NSW
- $18,500 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Office experience
- Work from home
13d
Branch Services Coordinator
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
10d
Business Support Advisor
HammondCare —St Leonards NSW
- Full-time
- Remote
- Customer service
- Administrative experience
- Care plans
- Work from home
- Employee assistance program
3d
Junior Logistics Coordinator (Deliveries & Dispatch)
Feedwell —Sydney NSW
- Monday to Friday
- Customer service
- In-person
Quick Apply
Email Campaign and Web Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- CRM software
- Annual leave
- Parental leave
Quick Apply
Customer Service Coordinator
UniLodge Australia Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Parental leave
Workplace Coordinator
Stockland —Sydney NSW
- Monday to Friday
- Management
- Customer service
- Microsoft Office
4d
HR Coordinator
Marriott International, Inc —Sydney NSW
- Full-time
- Annual leave
- Employee assistance program
10d
Online Fulfilment Coordinator
Valiram —Sydney NSW
- From $28.89 an hour
- Full-time
- Microsoft Excel
- Management
- In-person
- Employee discount
Quick Apply
9d
Talent & HR Coordinator
HDR —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Program Support Officer - North Sydney, NSW
The Royal Australian College of General Practitioners (RACGP) —Sydney NSW
- $91,381 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
11d
Event Workforce Coordinator
ICC Sydney —Sydney NSW
- Call employer
- Management
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave

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Export Coordinator

JMB Bevergaes Pty Ltd trading as EDENVALE beverages
Warriewood NSW

Quick Apply

Job Details

Permanent | Full-time
$68,000 - $75,000 a year

Benefits

Travel reimbursement
Parental leave
Employee discount

Qualifications

Order management system
Supply chain
ERP systems
Logistics
Administrative experience
Manufacturing
Communication skills

Full Job Description

Role Specification: Export Operations Coordinator

Role Summary:

Reporting to the Export Manager, the Export Operations Coordinator is responsible for

coordinating international customer orders from order receipt through to despatch,

documentation and customer follow-up. The role works closely with Sales, Production,

Quality Assurance, Supply Chain, freight partners and external authorities to ensure

export orders are completed accurately, compliantly and on time.

The Export Operations Coordinator plays a pivotal role within the Export function,

acting as the key link between international customers and internal operations. The role

manages the end-to-end export order process, ensuring orders are processed

accurately, documentation is completed correctly and products are delivered efficiently

and on time across global markets.

Working closely with cross-functional teams, the Export Operations Coordinator

manages export order coordination, documentation, customer communication and

workflow management to deliver exceptional customer service and operational

excellence. As the business continues to grow, the role will also support process

improvements, efficiency initiatives and new business requirements within the Export

function.

Success in this role will be measured by accurate and timely export order processing,

high-quality customer communication, compliant export documentation, reliable order

tracking and effective collaboration with internal and external stakeholders.

Key Responsibilities

Customer Relationship Management

Act as the primary point of contact for export orders, providing timely,

professional and solutions-focused communication.

Build and maintain strong customer relationships through exceptional service,

proactive communication and prompt resolution of enquiries.

Work with customers to coordinate shipment schedules and manage changes to

delivery requirements.

Manage incoming export enquiries through the Freshdesk portal, ensuring all

enquiries are responded to in a timely and professional manner.

Order Coordination & Fulfilment

Deliver the end-to-end export order process, processing orders accurately,

creating invoices, raising despatches and ensuring orders are delivered on time

and meet customer expectations. Prepare and manage export documentation, including Certificates of Origin,

stock movement requests and other regulatory documentation, ensuring

compliance with customer, country-specific and legislative requirements.

Manage order workflows, lead times and potential risks, proactively resolving

issues before they impact customers.

Maintain the Live Export Order tracker, providing clear status updates to both

customers and internal stakeholders.

Maintain a thorough understanding of each customer's requirements,

preferences and order history to support accurate order fulfilment.

Maintain accurate customer data, including invoicing details, pricing and

payment terms, ensuring records are up to date and aligned across internal

teams to support accurate order processing, invoicing and customer payment

expectations.

Manage the export inbox, ensuring enquiries are responded to promptly and

professionally.

Monitor customer order forecasts and communicate any changes to internal

stakeholders to support production planning.

Maintain accurate and organised export documentation to support order

management and future reference.

Cross-Functional Collaboration

Collaborate closely with Sales, Marketing, Operations, Production, Quality

Assurance and Supply Chain teams to ensure seamless execution of export

orders.

Liaise with external partners, including warehouses, freight forwarders, shipping

agents and government authorities, to ensure all export documentation is

accurate, compliant and submitted on time.

Provide accurate and timely product and order information to internal

stakeholders to support business operations and customer requirements.

Support continuous improvement initiatives by identifying opportunities to

enhance communication, workflow efficiency and export processes.

Continuous Improvement & Role Evolution

Review and improve export coordination processes, documentation and product

data management.

Recommend and implement initiatives that improve efficiency, accuracy and

customer experience.

Contribute to the ongoing development of the Export function as business

requirements evolve.

Opportunity to help shape and grow the Export department as the business

continues to expand.

Skills and Experience Required

Essential Highly organised with exceptional attention to detail and strong administrative

skills.

Experience processing and coordinating export operations, international logistics

or supply chain activities.

Experience processing international customer orders and export documentation.
Experience using ERP, inventory management or order management systems.
Ability to manage multiple priorities while maintaining accuracy under tight

deadlines.

Excellent written and verbal communication skills.
Strong stakeholder management skills with the ability to work effectively across

multiple departments.

Proven ability to manage competing priorities, identify risks and implement

practical solutions in a fast-paced environment.

Desirable

Experience within FMCG, food & beverage, manufacturing or consumer goods.
Knowledge of international shipping, logistics and export compliance

requirements.

Wine industry experience, including familiarity with the Wine Australia portal and

VI-1 certificates required for European countries, would be helpful but is not

essential.

Role Attributes

Takes ownership and demonstrates a high level of accountability.
Proactive, solutions-focused and able to work independently.
Customer-focused with a commitment to delivering excellent service.
Collaborative and able to build strong working relationships across the business.
Adaptable and comfortable working in a growing business where responsibilities

continue to evolve.

Demonstrates a continuous improvement mindset

Pay: $68,000.00 – $75,000.00 per year

Benefits:

Employee discount
Parental leave
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in mona vale, nsw

Export Coordinator

Events, Sales & Marketing Coordinator, MSP/IT Services

Rescue Coordinators & Customer Service Representatives

Marketing Coordinator

Infant Hearing Screener

ICT Business Analyst

Workplace Coordinator

Direct Care Coordinator

Branch Services Coordinator

Business Support Advisor

Junior Logistics Coordinator (Deliveries & Dispatch)

Email Campaign and Web Coordinator

Customer Service Coordinator

Workplace Coordinator

HR Coordinator

Online Fulfilment Coordinator

Talent & HR Coordinator

Customer Relationship Manager

Program Support Officer - North Sydney, NSW

Event Workforce Coordinator

I want to receive the latest job alert for customer service coordinator in mona vale, nsw

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