In-Demand Operations ndis Jobs in Melbourne, Vic

Intake & Referrals Coordinator – Healthcare & NDIS Services
EddenRose Community Services —Melbourne VIC
- From $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional development assistance
Quick Apply
NDIS Operations Manager
My Remarkable Care —Taylors Lakes VIC
- From $85,000 a year
- Full-time
- Management
- Business development
- Budgeting
Quick Apply
12d
Intake Specialist - Hybrid
Homewell —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Administration & HR Officer
GUARDIAN HEALTHCARE SERVICES PTY LTD —Coburg VIC
- $35 - $38 an hour
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Health insurance
Quick Apply
5d
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting
Practice Manager (NDIS)
Reverence Community Care Group —Williams Landing VIC
- $80,000 - $105,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Referral program
Quick Apply
Administration Officer
Aeralife —Sydenham VIC
- Part-time
- Microsoft Word
- Management
- Administrative experience
- Employee assistance program
- Employee discount
7d
Intelligence Analyst - Worker Screening Operations
Social Services Regulator —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
4d
Team Leader Austin St Supported Independent Living (SIL)
Villa Maria Catholic Homes —Alphington VIC
- Part-time
- Working with children
- First Aid Certification
- Communication skills
- Employee assistance program
Compliance Officer
The Salvation Army —Blackburn VIC
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
2IC – Supported Independent Living
New Growth Care Group —Caulfield VIC
- Full-time
- First Aid Certification
- Care plans
- Leadership
Quick Apply
Team Leader - Customer Service
McMillan Shakespeare —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
6d
NDIS Support Worker Team Lead
Incluso Services Pty Ltd —Coburg VIC
- $70,000 - $90,000 a year
- Full-time
- Remote
- CPR Certification
- Customer service
- First Aid Certification
- Employee assistance program
Quick Apply
Disability Support Worker in Albanvale, VIC
Alliance MultiCare Services —Albanvale VIC
- $35 - $63 an hour
- First Aid Certification
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
8d
Clinic Practice Officer
VPATS Pty Ltd —Box Hill VIC
- $75,000 - $77,500 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
Quick Apply
1d
Sales Co-ordinator
McMillan Shakespeare —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
1d
Day Program Coordinator
Assigned Guardian Angel healthcare services —Ravenhall VIC
- From $32.73 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
Quick Apply
1d
Coordinator
Scope (Aust) —Reservoir VIC
- $15,900 a year
- Full-time
- CPR Certification
- Management
- First Aid Certification
- Annual leave
- Employee assistance program
Accounts Officer
Independence Australia —Melbourne VIC
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
16h
Data Business Analyst - Data & AI
For Purpose Aged Care —Cheltenham VIC
- Remote
- Data analysis skills
- SQL
- No degree
- Work from home
- Employee assistance program

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Intake & Referrals Coordinator – Healthcare & NDIS Services

EddenRose Community Services
Melbourne VIC

Quick Apply

Job Details

Part-time | Casual
From $45 an hour

Benefits

Employee mentoring program
Professional development assistance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Education
Driver Licence
Discharge planning
EMR systems
Working with Children Check
Communication skills
Hospital experience
Time management

Full Job Description

Intake & Referrals Coordinator – Healthcare & NDIS ServicesHelp People Access the Right Support. Make Every First Impression Count.

At EddenRose Community Services, we believe every participant's journey begins with a professional, compassionate and well-coordinated intake experience.

The first conversation can shape a person's confidence, trust and access to life-changing supports. As our Intake & Referrals Coordinator, you will play a critical role in ensuring every participant receives a seamless, professional and person-centred onboarding experience.

We are seeking an organised, proactive and relationship-focused professional who thrives in a fast-paced environment and enjoys coordinating people, processes and outcomes. If you have experience in healthcare, hospital administration, disability, community services or allied health, we'd love to hear from you.

Employment Type

Casual

Expected Hours: 30–38 hours per week

Successful applicants may initially be employed on a casual basis, with future opportunities for permanent employment based on organisational requirements, performance and business growth.

Salary

From $45.00 per hour plus Superannuation

Higher rates may be considered for candidates with extensive experience in healthcare administration, hospital admissions, referral coordination or multidisciplinary care environments.

Location

Point Cook, Victoria

Supporting participants and referral partners across metropolitan Melbourne.

About EddenRose Community Services

EddenRose Community Services is a registered NDIS provider committed to delivering high-quality, person-centred disability services that empower people to live independently and achieve their goals.

Our services include:

Support Coordination
Psychosocial Recovery Coaching
Community Access
Personal Care
High Intensity Supports
Supported Independent Living (SIL)
Community Nursing
Hospital Discharge Support

As part of our Vision 2030, we are building a professional organisation recognised for clinical excellence, strong governance, exceptional customer service and outstanding participant outcomes.

About the Role

This is more than an administration position.

As the Intake & Referrals Coordinator, you will be the first point of contact for participants, families, hospitals, Support Coordinators, allied health professionals and community organisations seeking support from EddenRose.

You will manage the participant journey from initial enquiry through to service commencement, ensuring referrals are coordinated efficiently, documentation is complete, communication is timely and every participant receives an exceptional onboarding experience.

Working closely with our Support Coordination, Clinical, Client Services and Leadership teams, you will ensure referrals are managed professionally while contributing to continuous service improvement.

Key Responsibilities

Manage incoming participant enquiries via telephone, email and online referrals.
Coordinate participant intake and onboarding from enquiry through to service commencement.
Liaise with hospitals, rehabilitation units, discharge planners, Support Coordinators, allied health professionals, participants and families.
Coordinate the collection of referrals, assessments, funding information and supporting documentation.
Prepare participant onboarding documentation, including Service Agreements and consent forms.
Maintain accurate participant records within organisational systems.
Coordinate referrals with internal operational teams to ensure timely commencement of supports.
Monitor referral progress and proactively follow up outstanding documentation.
Produce referral reports and maintain accurate intake data.
Ensure compliance with organisational policies, privacy legislation and NDIS requirements.
Deliver exceptional customer service to participants, families and referral partners.
Identify opportunities to improve referral processes and participant experience.
Provide general administrative support to the Client Services team as required.

About You

You enjoy helping people, solving problems and bringing order to busy environments.

You are organised, adaptable and able to manage competing priorities while maintaining accuracy, professionalism and confidentiality.

You build positive relationships naturally and communicate confidently with people from diverse backgrounds.

Essential Requirements

Previous experience in healthcare administration, hospital administration, disability, aged care or community services.
Demonstrated experience coordinating referrals, admissions, client onboarding or administrative workflows.
Outstanding customer service and interpersonal skills.
Excellent written and verbal communication.
Strong organisational and time management skills.
High attention to detail and accuracy.
Ability to manage multiple priorities within a fast-paced environment.
Advanced Microsoft Office skills, particularly Outlook, Word and Excel.
Experience using Microsoft Teams.
Experience preparing reports and maintaining accurate records.
Professional telephone manner.
Ability to maintain confidentiality and handle sensitive information appropriately.
National Police Check (or willingness to obtain).
NDIS Worker Screening Check (or willingness to obtain).
Current Victorian Working with Children Check (or willingness to obtain).
Current Australian Driver Licence.

Highly Desirable

Experience in one or more of the following:

Emergency Department Administration
Hospital Admissions
Hospital Discharge Planning
Medical Reception
Allied Health Administration
Community Health
Disability Services
NDIS Administration
Electronic Medical Records (EMR)
Hospital Information Systems
CRM or Client Management Systems
Rostering or Workforce Management Systems

Why Join EddenRose?

At EddenRose, you'll be joining an organisation committed to building exceptional disability services through great people, strong systems and continuous improvement.

We offer:

Competitive hourly rates plus Superannuation.
Flexible casual employment with opportunities for ongoing work.
Monday to Friday business hours.
Structured induction and onboarding.
Professional mentoring and leadership support.
Ongoing learning through the EddenRose Academy.
Career progression opportunities.
Modern office environment with free onsite parking.
Supportive and collaborative team culture.
Opportunity to make a genuine difference in people's lives.

Career Progression

We invest in developing our people.

Potential career pathways include:

Senior Intake & Referrals Coordinator
Client Services Team Leader
Operations Coordinator
Practice Manager
Quality & Compliance Coordinator
Client Services Manager

Pay: From $45.00 per hour

Benefits:

Employee mentoring program
Professional development assistance

Application Question(s):

How many years of experience do you have in healthcare, hospital, disability or community services administration?
Have you coordinated referrals, admissions or client onboarding? Please provide examples.
Describe a time you successfully managed multiple competing priorities while maintaining accuracy.
Which software systems have you used (e.g. EMR, Microsoft Office, Teams, CRM or rostering systems)?
Do you have experience communicating with hospitals, allied health professionals or government agencies?
How do you ensure confidentiality when handling sensitive client information?
Why would you like to join EddenRose Community Services, and what interests you about working in the disability sector?

Education:

Certificate I - IV (Required)

Licence/Certification:

NDIS Screening Check (Required)

Work Authorisation:

Australia (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

operations ndis jobs in melbourne, vic

Intake & Referrals Coordinator – Healthcare & NDIS Services

NDIS Operations Manager

Intake Specialist - Hybrid

Administration & HR Officer

Case Manager

Practice Manager (NDIS)

Administration Officer

Intelligence Analyst - Worker Screening Operations

Team Leader Austin St Supported Independent Living (SIL)

Compliance Officer

2IC – Supported Independent Living

Team Leader - Customer Service

NDIS Support Worker Team Lead

Disability Support Worker in Albanvale, VIC

Clinic Practice Officer

Sales Co-ordinator

Day Program Coordinator

Coordinator

Accounts Officer

Data Business Analyst - Data & AI

I want to receive the latest job alert for operations ndis in melbourne, vic

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