If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.
About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
About the role
Reporting to the Accounts Receivable Team Leader, you will play a key role in supporting the effective operation of debt collection and credit management within our Finance department.
Managing a high-volume portfolio of outstanding accounts, you will ensure the timely recovery of payments, identify financial risks, and support the organisation’s cash flow and reporting obligations while maintaining a high standard of customer service.
This is a permanent, full-time position.
What you will do
- Debt Collection & Credit Control: Monitor and manage a high-volume portfolio of customer accounts, negotiate payment plans, and follow up on overdue balances via phone, email, and written correspondence.
- Accounts Receivable Operations: Coordinate with Sales and Customer Service teams, maintain accurate customer records in internal ERP systems, and process manual invoices, credit notes, and AR journal entries.
- Customer Engagement: Handle complex customer queries and payment disputes with empathy and professionalism, serving as a primary point of contact for routine and non-routine AR matters.
- Reporting & Month-End Support: Assist with month-end/year-end close processes, perform account reconciliations, prepare debtor aging reports, and monitor progress against recovery targets.
- Process Support: Maintain standard operating procedures, support system improvements, and adhere to policies for major accounts (including NDIS, TAC, DVA, and government agencies).
About you
You are a collaborative, detail-oriented, and customer-focused professional with a strong background in accounts receivable and credit control.
- Qualifications: Certificate IV level qualification in Accounting, Finance, Business Administration, or a related field.
- Experience: Minimum of 2 years of experience in debt collection, credit control, and accounts receivable within a medium to large organisation, including experience managing high-volume debtor portfolios and handling complex customer interactions.
- Technical Skills: Intermediate MS Excel skills (formulas, pivot tables, data analysis) and experience using financial/ERP systems (Greentree experience highly regarded).
- Communication & Negotiation: Strong verbal and written communication skills with the ability to listen actively, show empathy to customers facing financial stress, and negotiate effective payment solutions.
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive, including:
- Competitive Salary Packaging: Maximise your take-home pay through our generous social enterprise tax benefits and salary packaging.
- Professional Growth: Capitalise on training and development opportunities across finance operations, systems, and processes.
- A Supportive Culture: Work within a values-driven environment that prioritises equity, empathy, respect, and excellence.
- Direct Sector Impact: See the tangible, positive rewards of your work reflected directly in enhanced community outcomes.
Work with Purpose
We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.
Independence Australia Group includes Independence Australia, Zest Care, and Possability Group. Read more about our story at independenceaustralia.com.au
For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.
Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on
[email protected].
