In-Demand Front desk manager Jobs in Melbourne, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
Sales Support Coordinator
Security Plus Shutters & Blinds —Melbourne VIC
- Part-time
- CRM software
- Sales
- Customer service
- Employee discount
Quick Apply
Duty Manager -Front Office
langhamhotelsmelbourne —Melbourne VIC
- Full-time
- First Aid Certification
- Organisational skills
- Leadership
10d
Customer Service Officer
Opendoor —Preston VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Parental leave
Quick Apply
1d
Senior Supervisor
Flip Out Box Hill —Box Hill South VIC
- $31 - $42 an hour
- Weekend availability
- Hospitality
- First Aid Certification
- POS
- Employee discount
Quick Apply
10d
Membership Manager
Goodlife Health Clubs —Melbourne City Centre VIC
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
11d
Front Office Assistant Manager
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Customer service
- Supervising experience
- Resort
- Relocation assistance
Assistant Front Office Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
8d
Front Office Manager - Crown Towers Hotel
Crown Resorts —Melbourne VIC
- $120,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
Guest Experience Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
8d
Duty Manager
TFE Hotels —Southbank VIC
- From $79,746.55 a year
- Full-time
- First Aid Certification
Front Office Duty Manager - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Hospitality
- Microsoft Office
- Leadership
Quick Apply
Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Administrative experience
- Senior Secondary Certificate of Education
Front Office Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Supervising experience
- Hotel experience
- Referral program
Receptionist (Guest Service Agent) - Casual
Airport Tourist Village Melbourne —Attwood VIC
- From $33.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
Night Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Education
5d
Night Auditor
AccorHotel —Preston VIC
- Full-time
- Customer service
Quick Apply
8d
Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Parental leave

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Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

Salary $80,000 - $90,000 + Super

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

front desk manager jobs in melbourne, vic

Hotel Service Manager

Sales Support Coordinator

Duty Manager -Front Office

Customer Service Officer

Senior Supervisor

Membership Manager

Front Office Assistant Manager

Assistant Front Office Manager

Front Office Manager - Crown Towers Hotel

Hotel Service Manager

Guest Experience Manager

Duty Manager

Front Office Duty Manager - Full Time

Duty Manager

Front Office Duty Manager

Receptionist (Guest Service Agent) - Casual

Guest Service Agent Part Time

Night Manager

Night Auditor

Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto

I want to receive the latest job alert for front desk manager in melbourne, vic

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