Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
We’re seeking a stand ‑ out Front Office Manager to set the benchmark for guest excellence at Towers Hotel , one of Crown’s premier luxury destinations.
Reporting to the Rooms Division Manager, you’ll have end ‑ to ‑ end accountability for Front Office, Bell Services, Valet and Duty Management teams across a complex hotel environment.
This is a defining leadership opportunity for a guest ‑ obsessed hospitality professional who leads from the front. You’ll inspire high ‑ performing teams and ensure every interaction, moment and experience consistently reflects Tower ’s uncompromising standards of service.
Lead all aspects of the Front Office, including Front Desk, Bell Desk, Driveway and Duty Managers, ensuring smooth daily operations and outstanding guest service.
Inspire, coach, and develop a high-performing team, cultivating a culture of accountability, growth, and continuous improvement.
Collaborate with internal stakeholders across Crown properties and departments, ensuring policies, procedures, and compliance standards are consistently upheld and reviewed.
You’re a polished hospitality professional with a strong leadership presence and a genuine passion for people and service.
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
