Receptionist (GSA) – Casual - Airport Tourist Village Melbourne – Attwood, VIC
About Us
Located in Attwood, just minutes from Melbourne Airport, Airport Tourist Village Melbourne (ATVM) offers guests a comfortable and convenient stay, with a focus on warm service and a welcoming environment.
We pride ourselves on creating a team culture that’s supportive, professional, and guest-focused. At ATVM, you’ll be part of a small, dedicated group that values collaboration and recognises the important role our front office team plays in shaping every guest experience.
About the Role:
As a Receptionist (Guest Service Agent), you’ll be the first point of contact for our guests and play an important role in ensuring their stay is smooth, welcoming and enjoyable.
This is a varied, hands-on casual position suited to someone who enjoys working with people, is confident using technology and can work independently in a busy front office environment.
You’ll be responsible for:
- Welcoming and assisting guests with check-in, check-out and reservations
- Managing reservations and guest information using our property management system, RMS
- Responding to guest enquiries in person, by phone and via email
- Processing payments and maintaining accurate records
- Assisting with bookings through online travel agencies and booking platforms
- Providing information about park facilities, local attractions and transport options
- Handling guest requests and resolving issues professionally
- Assisting with general front office and administrative tasks
- Following after-hours and emergency procedures when required
- Being available for occasional overnight/on-call shifts when required
About You:
We’re looking for someone who thrives in a customer-facing role and brings professionalism and energy to the front desk.
You will bring:
- At least 1 year of experience in a receptionist, front office or customer service role, with hospitality experience highly regarded
- Experience using a PMS such as RMS is highly regarded
- Excellent communication and interpersonal skills
- Strong computer and administration skills
- Professional presentation and a positive, can-do attitude
- The ability to remain calm and professional when dealing with guest issues
- Flexibility to work across different shifts, including weekends
- The ability to work independently as well as part of a small team
- Current working rights in Australia
Role Details:
- Casual position
- Hourly rate: $33+ per hour
- Location: Attwood, VIC, close to Melbourne Airport
- Flexible availability required
- Occasional overnight/on-call availability required
Why Join Us
At ATVM, you’ll enjoy a supportive and friendly team environment, with the opportunity to work in a varied role where no two days are the same. It’s a great chance to gain valuable experience in hospitality and be part of a team that genuinely cares about guest satisfaction.
How to Apply:
If this sounds like the right opportunity for you, please submit your resume and a short cover letter outlining your relevant experience.
For any confidential enquiries, please contact:
Vikas Khatri – General Manager
[email protected]
Job Type: Casual
Pay: From $33.85 per hour
Application Question(s):
- How much notice are you required to give your current employer?
- Have you previously used a property management system (PMS), such as RMS, Opera, Newbook or similar?
Options:
Yes, I have experience with RMS
Yes, I have used another PMS
No, but I am confident learning new systems
No experience with PMS
- How would you rate your computer skills?
Options:
Basic
Good
Very good
Excellent
- What days and times are you generally available to work?
Experience:
- Hospitality: 1 year (Preferred)
Work Authorisation:
Work Location: In person
