In-Demand Customer success manager Jobs in Maroochydore, Qld

Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
6d
Venue Manager
Funlab —Maroochydore QLD
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance program
12d
Project Manager
Auto & General Holdings —Kawana Waters QLD
- Management
- PMP
- Analysis skills
- Employee discount
Quick Apply
Private Works Manager
Unitywater —Maroochydore QLD
- Full-time
- Hybrid work
- Business development
- Construction experience
- Leadership
- Employee assistance program
Quick Apply
Relief Village Administrator
Keyton —Buderim QLD
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Implementation & Customer Success Manager
Spoke Technologies —Mountain Creek QLD
- $70,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick Apply
Customer Service Officer
Linde —Coolum Beach QLD
- Customer service
- Administrative experience
- Organisational skills
- Opportunities for advancement
Administration Assistant
AVEO —Peregian Springs QLD
- $30.34 an hour
- Overtime
- Microsoft Office
- Administrative experience
- Front desk
- Health insurance
- Employee assistance program
Quick Apply
Administration Officer
Boral —Sunshine Coast QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
3d
Assistant Village Manager
Keyton —Buderim QLD
- Full-time
- CPR Certification
- Customer service
- Microsoft Office
- Annual leave
9d
Nightfill Manager EF
Coles Supermarkets —Birtinya QLD
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Sales Manager - Nutrition
Kilcoy Global Foods —Birtinya QLD
- Full-time
- Remote
- Sales
- Marketing
- Master's degree
- Health insurance
4d
Teacher, Individual Support
Queensland Government —Sunshine Coast QLD
- Temporary
- Management
- Education
- Communication skills
2d
Retail Concession Manager - Myer Maroochydore
Unison —Maroochydore QLD
- Weekend availability
- Sales
- Supervising experience
- Leadership
- Employee assistance program
- Referral program
CSR Training Coordinator
Queensland Government —Sunshine Coast QLD
- Temporary
- Microsoft Office
7d
Key Account Manager
Kilcoy Global Foods —Birtinya QLD
- Sales
- Communication skills
- Negotiation
11d
Guest Experience Lead | Sunshine Plaza
Lululemon —Maroochydore QLD
- Weekend availability
- Management
- Sales
- Senior Secondary Certificate of Education
- Annual leave
- Employee discount
12d
Sales Executive
WIN Network —Maroochydore QLD
- Full-time
- Sales
- Time management
- Employee assistance program
Assistant Manager
REXEL —Nambour QLD
- Full-time
- Electrical experience
- Parental leave
Quick Apply
10d
Guest Service Agent - Casual
Oaks Hotels —Sunshine Coast QLD
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply

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Senior Manager Conversational AI

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent
6 days ago

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Google Cloud Platform
Financial services
AI
Leadership
Communication skills

Full Job Description

The role
The Senior Manager, Conversational AI will lead the newly established Conversational AI team, driving the strategy, development, and implementation of cutting-edge Customer / Third Party facing Agentic AI solutions across Auto & General.
This role is pivotal in transforming Customer / Third Party experiences, ensuring compliance, and delivering significant operational efficiencies through intelligent automation.
The Senior Manager will provide strategic leadership, manage team performance, and ensure alignment with broader business objectives and our unified communications (Genesys Cloud) strategy.

What you’ll be doing

Contribute towards leading the Conversational AI strategy aligned with A&G's customer experience vision and business objectives.
Build, mentor, and lead a high-performing team of Conversational AI Designers and Technical Specialists, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the end-to-end lifecycle of specific Conversational AI solutions, from ideation and design through to development, deployment, optimisation, and ongoing maintenance within our Unified Communications Genesys Cloud environment.
Act as the key point of contact for key stakeholders across Sales & Service, Claims & Assessing, IT, Data & Analytics, and Compliance, ensuring clear communication and alignment.
Contribute towards establishing and uphold robust governance frameworks, risk management practices, and ethical AI guidelines for all Conversational AI initiatives, ensuring compliance with internal and external regulations and requirements.
Define and track key performance indicators (KPIs) for specific Conversational AI solutions, driving continuous optimisation based on data-driven insights and user feedback.
Stay abreast of emerging Conversational AI technologies, trends, and best practices, evaluating and advocating for their strategic adoption within A&G.
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
Additional tasks as reasonably required.

What experience you’ll bring
Experience

Proven experience in a leadership role, managing technical or product teams, ideally within Conversational AI & Genesys Cloud environments.
Demonstrated experience in developing and executing AI/automation strategies within a complex enterprise environment.
Strong track record of delivering impactful customer-facing AI solutions.
Experience in the insurance or financial services industry is highly regarded.

Technical Acumen:

Solid understanding of Conversational AI technologies, including NLU, NLP, dialogue management, voice AI, and machine learning principles.
Familiarity with platforms like Genesys Cloud, Google Cloud Platform AI services, or similar enterprise-grade conversational AI tools.
Leadership & Management:
Exceptional leadership, team-building, and people management skills.
Strong strategic thinking and problem-solving abilities.
Excellent communication, presentation, and influencing skills, capable of engaging with both technical and non-technical audiences, up to executive level.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer success manager jobs in maroochydore, qld

Senior Manager Conversational AI

Venue Manager

Project Manager

Private Works Manager

Relief Village Administrator

Implementation & Customer Success Manager

Customer Service Officer

Administration Assistant

Administration Officer

Assistant Village Manager

Nightfill Manager EF

Sales Manager - Nutrition

Teacher, Individual Support

Retail Concession Manager - Myer Maroochydore

CSR Training Coordinator

Key Account Manager

Guest Experience Lead | Sunshine Plaza

Sales Executive

Assistant Manager

Guest Service Agent - Casual

I want to receive the latest job alert for customer success manager in maroochydore, qld

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