In-Demand Technical support specialist Jobs in Kingsgrove, Nsw

Customer Experience Specialist
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Parental leave
11h
Technical Support Specialist
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Associate Technical Support Specialist
Milestone Technologies, Inc. —Sydney NSW
- Management
- Customer service
- AI
1d
Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Communication skills
Lead Technical Support Specialist
OpenText —North Sydney NSW
- Rotating roster
- Azure
- Engineering
- SQL
14d
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
14d
Senior Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Technical Delivery Specialist
Legora —Sydney NSW
- Full-time
- SharePoint
- APIs
- In-person
Technical Support Specialist
Experteq Careers —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Work from home
Quick Apply
4d
ICT Support Engineer
AAA Radiator Specialists Pty Ltd —Croydon Park NSW
- $80,000 - $95,000 a year
- Full-time
- Databases
- Bachelor's degree
- APIs
Quick Apply
ADVERTISING SPECIALIST
Australian Global College Pty Ltd —Liverpool NSW
- $80,000 - $95,000 a year
- Full-time
- Management
- Marketing
- Analysis skills
Quick Apply
12d
IT Support Engineer
Wedderburn —Ingleburn NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Microsoft Outlook
- POS
- Organisational skills
Quick Apply
11d
Software Support Specialist
AEM-OA —Sydney NSW
- $60,000 - $85,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Service Desk Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Snr Critical Environment Technician
Microsoft —Sydney NSW
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Technical Sales Rep - Pharmaceutical Product Specialist
Sci-Chem International Pty Ltd —Prestons NSW
- $83,000 - $90,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
Quick Apply
Technical Specialist
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Azure
4d
Integration Specialist
CAE Inc. —Homebush NSW
- Full-time
- Computer science
- Bachelor's degree
- No degree
- Parental leave
Technical Specialist – Fire
TAFE NSW —South Sydney NSW
- $116,219 - $125,157 a year
- Temporary
- Plumbing
7d
Data, AI, and Machine Learning | Multiple Opportunities Available
Deloitte —Sydney NSW
- Azure
- Engineering
- Master's degree
- Parental leave

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Customer Experience Specialist

News Corp -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
11 hours ago

Benefits

Birthday leave
Matched giving program
Parental leave
Paid volunteer leave

Qualifications

Customer service
Salesforce
Slack
Analysis skills
Zendesk

Full Job Description

Kickstart your career at Australia’s number one address in property!
Join a collaborative team delivering great customer experiences!
Permanent full time role based in Sydney.

We're REA

With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.

The Customer Experience Specialist is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.

What the role is all about

Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
Balance customer demand and multi-tasking in a fast-paced customer contact environment
Work as part of a high performing team, driving for performance excellence
Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
Provide thoughtful and insightful feedback to improve REA products and services

Who we’re looking for

1+ years’ experience in a fast-paced, customer-facing environment (e.g. retail, hospitality, contact centre, real estate or similar)
Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers, and pick up new systems quickly.
Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
Demonstrated growth mindset and enthusiasm for learning

When you apply, please include a brief cover letter letting us know why you’re interested in REA, this role, and an example of a time you turned around a challenging customer situation.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits (https://www.rea-group.com/about-us/news-and-insights/blog/how-we-help-our-people/) include:

A hybrid and flexible approach to working
Flexible leave options including, birthday leave and purchase additional leave
Flexible parental leave offering for primary and secondary carers
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more eﬀective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Req ID R0015243

Apply Now

Refine Your Search

technical support specialist jobs in kingsgrove, nsw

Customer Experience Specialist

Technical Support Specialist

Associate Technical Support Specialist

Technical Application Support Specialist

Lead Technical Support Specialist

IT Support Representative

Senior Technical Application Support Specialist

Technical Delivery Specialist

Technical Support Specialist

ICT Support Engineer

ADVERTISING SPECIALIST

IT Support Engineer

Software Support Specialist

Service Desk Analyst

Snr Critical Environment Technician

Technical Sales Rep - Pharmaceutical Product Specialist

Technical Specialist

Integration Specialist

Technical Specialist – Fire

Data, AI, and Machine Learning | Multiple Opportunities Available

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