In-Demand Case manager Jobs in Hornsby Shire Nsw

Internal Dispute Resolution Case Manager - hybrid/remote
Commonwealth Superannuation Corporation (CSC) —Sydney NSW
- Full-time
- Remote
- Case management
- Communication skills
- Time management
2d
Case Manager
The Salvation Army —Surry Hills NSW
- Weekend availability
- First Aid Certification
- Case management
- Social Work
- Parental leave
- Employee assistance program
10d
Program Facilitator, permanent part time - Parramatta, NSW
CREATE Foundation —Parramatta NSW
- Part-time
- Databases
- Administrative experience
- Experience working with children
Case Manager - Sydney
Lumiere Foundation —Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- CPR Certification
- Experience working with children
- First Aid Certification
- Employee assistance program
Quick Apply
Case Manager
EML —Sydney NSW
- Full-time
- In-person
- Communication skills
- Work from home
- Parental leave
Mobile Case Manager
EML —Sydney NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Senior Case Manager
EML —Parramatta NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
12d
CTP Case Manager
EML —Sydney NSW
- Full-time
- Customer service
- Case management
- In-person
- Work from home
- Parental leave
Case Manager
Lifestyle Solutions —Sydney NSW
- Full-time
- Analysis skills
- Experience working with children
- Communication skills
- Paid training
- Employee discount
Plan Manager - Claims Processing Officer - Remote
LifeAbility Plan Management —Sydney NSW
- $34 - $35 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
12d
Case Workers Blacktown
MacKillop Family Services —Blacktown NSW
- Experience working with children
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Mental Health Support Workers (Housing and Accommodation Support Initiative)
Uniting —Carlingford NSW
- Cooking
- Organisational skills
- Communication skills
- Employee assistance program
11d
Change Manager- Case Management System Implementation
Wotton Kearney —Sydney NSW
- Full-time
- Remote
- Parental leave
4d
Senior Case Manager - Group Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- Commuter assistance
- Health insurance
14d
Case Manager
AIA —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- Financial services
Guild Case Manager
EML —Sydney NSW
- Full-time
- Customer service
- Case management
- Communication skills
- Work from home
- Parental leave
11d
Coordinator Residential Youth Justice Programs
Taldumande Youth Services —Granville NSW
- Full-time
- Hybrid work
- Experience working with children
- First Aid Certification
- Leadership
- Parental leave
Quick Apply
Fast Track Case Manager
EML —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Parental leave
12d
Senior Manager - AML / CTF Operations
WENTWORTHVILLE LEAGUES CLUB LTD —Wentworthville NSW
- Full-time
- Hybrid work
- Leadership
Claims Care Case Manager
MetLife —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- AI
- Parental leave
- Employee assistance program

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case manager jobs near hornsby shire nsw

Internal Dispute Resolution Case Manager - hybrid/remote

Commonwealth Superannuation Corporation (CSC) -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
2 days ago

Qualifications

Quality assurance
Case management
Communication skills
Time management

Full Job Description

Posted: 14/08/2026

Closing Date: 21/08/2026

Job Type: Permanent - Full Time

Location: Sydney

Job Category: Banking and Financial Services,Insurance & Superannuation

Job Description

Employment type: 2 positions available - 12 month fixed term and Permanent
Location: All locations considered

About the role

Join CSC's Governance & Support team and play a key role in delivering fair, balanced, and customer-focused outcomes through the resolution of complex complaints and disputes. This is an exciting opportunity to work within a purpose-driven function that strengthens customer outcomes, supports regulatory compliance, and contributes to continuous improvement across the organisation.

As an Internal Dispute Resolution Case Manager, you'll manage complaints and disputes from end to end, applying legislation, scheme rules, and sound judgement to investigate issues, assess evidence, and deliver clear, well-reasoned outcomes. You'll work closely with operational and specialist teams to ensure decisions are fair, consistent, and aligned with CSC's governance obligations.

Beyond individual case management, you'll identify complaint trends, systemic issues, and emerging risks, using insights from dispute outcomes to support process improvements, strengthen controls, and enhance service delivery. Through high-quality resolution practices and informed recommendations, you'll contribute to stronger governance, reduced operational risk, and better outcomes for CSC and its customers.

Key responsibilities

Investigate and resolve formal complaints within service levels, gathering data, reviewing legislation, engaging stakeholders, and preparing clear responses.
Manage cases end-to-end, ensuring timely complaint resolution that aligns with CSC's guidelines and regulatory requirements
Liaise with internal stakeholders to gather information and drive effective outcomes for customers
Analyse complaint trends and identify opportunities to improve customer experiences and business processes
Prepare accurate case documentation, correspondence and reporting
Support continuous improvement initiatives by identifying systemic issues and recommending solutions

What we’re looking for

Prior case handling or case management experience, highly desired
Strong understanding of complaint resolution frameworks and quality assurance techniques
Excellent communication and interpersonal skills, with the ability to provide feedback and collaborate with diverse teams
Comfortable engaging directly with customers over the phone and have clear, professional conversations with customers
Well-developed time management skills that help you effectively manage competing priorities
The ability to build relationships with internal stakeholders at all levels
Exposure to de-escalation techniques and resilience on complex cases
Analytical mindset with the ability to draw actionable insights from CSC data
Commitment to ensuring customer-centric, fair, and efficient resolutions while driving continuous improvement.

Why join the team?

This role offers flexibility to suit your life, with hybrid option
Become an advocate for the customer and be engaged with their customer journey, ensuring they regain trust in CSC
Exposure to multiple business areas and understand CSC through case investigation
Join a friendly and positive team who are professional, supportive and caring
Work in an environment that celebrates customer-centric innovation and regulatory excellence, empowering you to identify issues, recommend solutions, and shape better processes

How to apply

To apply for this opportunity, please submit your application via the Apply link in this advertisement.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

Applications close: 21 August 2026

For any other questions about this role, contact [email protected]

What you’ll get in return

A career where you belong

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers

Apply Now

Refine Your Search

case manager jobs in hornsby shire nsw

Internal Dispute Resolution Case Manager - hybrid/remote

Case Manager

Program Facilitator, permanent part time - Parramatta, NSW

Case Manager - Sydney

Case Manager

Mobile Case Manager

Senior Case Manager

CTP Case Manager

Case Manager

Plan Manager - Claims Processing Officer - Remote

Case Workers Blacktown

Mental Health Support Workers (Housing and Accommodation Support Initiative)

Change Manager- Case Management System Implementation

Senior Case Manager - Group Claims

Case Manager

Guild Case Manager

Coordinator Residential Youth Justice Programs

Fast Track Case Manager

Senior Manager - AML / CTF Operations

Claims Care Case Manager

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