In-Demand Key account manager Jobs in Heidelberg, Vic

Senior Customer Success Consultant
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Leadership
- Café
- Parental leave
4d
Business Development & Key Supply chain Account Manager
Commodex Pty Ltd —Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Work from home
Quick Apply
Key Account Manager
VIVA Energy Retail Australia —Docklands VIC
- Full-time
- Sales
- Organisational skills
- Communication skills
- Fuel card
- Fuel discount
Key Account Manager
OTR —Docklands VIC
- Sales
- Organisational skills
- Communication skills
- Fuel card
- Fuel discount
Key Account Manager
ISS —Melbourne VIC
- Full-time
- Maintenance
- Cleaning
- Opportunities for advancement
Key Account Manager
Mondiale VGL —Altona North VIC
- Full-time
Quick Apply
Key Account Manager
Sourceo —Notting Hill VIC
- Full-time
- Sales
4d
Key Account Manager
CreditorWatch —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Gym membership
Quick Apply
Key Account Manager
Bega Cheese —Docklands VIC
- Full-time
- Customer service
- Communication skills
- Negotiation
Key Account Manager
Danone —Melbourne VIC
- Temporary
- Hybrid work
- Sales
- Business development
- Communication skills
- Health insurance
- Parental leave
6h
Operations & Accounts Coordinator – Part-Time
High Vision Renovation —Preston VIC
- $61,888.42 - $103,624.71 a year
- Part-time
- Management
- Administrative experience
- Computer skills
Quick Apply
Key Account Manager
Arbex —Melbourne VIC
- Full-time
- Analysis skills
- In-person
- Communication skills
Key Account Manager On Premise
Lion Pty Ltd —Camberwell VIC
- Full-time
10d
Senior Account Manager - Property
DWF —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Parental leave
13d
Account Manager / BDM
Peacock Group —Knoxfield VIC
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Employee assistance program
Quick Apply
5d
Manager Key Accounts
Philip Morris International —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Presentation skills
Key Account Manager EOI
Compass Group Australia —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Parental leave
4d
Manager, Field Key Accounts
Adidas —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
National Account Manager
Samsung —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee discount
Key Account Manager
John Crane —Melbourne VIC
- Full-time
Quick Apply

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Senior Customer Success Consultant

REA Group -
Richmond VIC

Apply Now

Job Details

Full-time
4 days ago

Benefits

Birthday leave
Matched giving program
Parental leave
Paid volunteer leave

Qualifications

Digital marketing
Leadership

Full Job Description

Permanent Role
Melbourne Based
Hybrid Ways of Working

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Customer Success is at the heart of helping REA customers realise more value from their partnership with us. The team builds trusted relationships, understands each customer’s goals and turns those insights into proactive guidance, product adoption and measurable business outcomes. Working closely with Sales, Product, Marketing and Support, Customer Success Consultants help customers get the most from REA’s products—driving satisfaction, retention, advocacy and long-term growth.

What the role is all about

The Senior Customer Success Consultant is a vital role within REA's Customer Success team, responsible for managing a select portfolio of high-value accounts, delivering tailored support to drive adoption, retention, and advocacy of REA’s subscription services. This role combines strategic account management with leadership responsibilities, ensuring the team and customers achieve their desired outcomes.

Key Responsibilities:

Manage and nurture relationships with key strategic accounts, ensuring they derive maximum value from REA’s products and services.
Develop and execute comprehensive success plans tailored to the unique needs and goals of each high-value account.
Contribute to being the voice of the customer within REA, proactively providing actionable feedback to drive continual improvements in products and services.
Elevate customer success stories to showcase the ROI and value delivered by REA’s solutions.

Team Leadership and Development:

Assist in mentoring and coaching Customer Success Consultants, fostering a culture of high performance and continuous learning.

Collaboration with Cross-Functional Teams:

Partner with Product, Marketing, and Sales teams to align on customer needs, and ensure coordinated execution of strategies that drive customer success.
Influence product development initiatives based on customer feedback and insights, ensuring customer-centric enhancements.

Performance Metrics and Reporting:

Analyse customer data to identify trends, risks, and opportunities, and share insights to leadership.
Use data-driven insights to develop strategies that improve customer engagement, satisfaction, and retention.

Expansion and Growth Initiatives:

Identify and make the most of upsell and cross-sell opportunities, collaborating with Sales to expand account value.
Drive initiatives to enhance product adoption, customer engagement, and advocacy across the customer base.

Who we’re looking for

Demonstrated experience in Customer Success, Account Management, or a related role within a fast-paced technology or media environment.
Proven track record of managing high-value accounts and improving adoption, retention, and expansion metrics.
Strong commercial acumen with the ability to develop and execute strategic plans that deliver measurable business outcomes.
Excellent stakeholder management and negotiation abilities, capable of influencing senior decision-makers.
Analytical mindset with the ability to leverage data to inform strategies and drive impactful actions.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

A hybrid and flexible approach to working

Flexible leave options including, birthday leave and purchase additional leave

Flexible parental leave offering for primary and secondary carers

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more eﬀective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

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Apply Now

Refine Your Search

key account manager jobs in heidelberg, vic

Senior Customer Success Consultant

Business Development & Key Supply chain Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Key Account Manager

Operations & Accounts Coordinator – Part-Time

Key Account Manager

Key Account Manager On Premise

Senior Account Manager - Property

Account Manager / BDM

Manager Key Accounts

Key Account Manager EOI

Manager, Field Key Accounts

National Account Manager

Key Account Manager

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