Who We Are:
Viva Energy Australia is one of Australia’s leading energy and convenience businesses, helping Australians reach their destination every day through our extensive national network and diverse portfolio of brands. As an ASX-listed company, we operate across energy, fuel, convenience and retail, with brands including OTR, Reddy Express, Smokemart & GiftBox, and a range of leading quick service restaurant brands.
With a strong national footprint and a clear focus on supporting Australia’s evolving energy needs, Viva Energy Australia is building a safe, sustainable and exciting future. Our people are at the heart of this journey, with opportunities to grow, develop and make a difference across a diverse and evolving business.
The Role:
As the Key Account Manager – Shell Card, you will be responsible for managing and growing a portfolio of enterprise and fleet customers across the Shell Card business. You’ll build strong customer relationships, deliver commercial outcomes and identify growth opportunities across fuel, convenience and associated services.
Working closely with the Enterprise & Fleet Sales Manager and cross-functional teams, you’ll drive portfolio performance through strategic account management, contract negotiation and proactive customer engagement, ensuring long-term value creation and customer retention.
You Will Provide:
- Manage a portfolio of enterprise and fleet customers, driving engagement, retention and growth.
- Develop and execute strategic account plans aligned to customer needs and business objectives.
- Identify and deliver new business opportunities across existing accounts and through new customer acquisition.
- Support tenders, pricing strategies and contract negotiations to secure and retain customers.
- Build and maintain strong, long-term relationships with key customer stakeholders.
- Drive growth across Shell Card, Convenience, Quick Service Restaurants and emerging business opportunities.
- Monitor customer performance, usage trends and commercial outcomes, identifying opportunities for improvement.
- Collaborate with Marketing, Customer Service, Operations and other internal teams to deliver customer solutions.
- Resolve customer issues and ensure a high level of service delivery and satisfaction.
- Provide accurate forecasting, pipeline management and reporting to support business planning.
- Contribute to portfolio sales, volume and margin targets.
- Stay informed on market trends, competitor activity and customer needs to inform account strategy.
What We Offer:
- Join Viva Energy Australia and be part of a leading energy and convenience business.
- Be part of a nationwide retail powerhouse with exciting opportunities for growth.
- Take advantage of additional leave and benefits that recognise what matters to you.
- Enjoy a range of discounts and savings across fuel, health and lifestyle.
About You:
- Demonstrated experience in account management, sales or a commercial role.
- Experience managing enterprise or fleet customer accounts.
- Strong commercial acumen, including experience with pricing and contract negotiation.
- Experience working with tenders and large customer agreements.
- Proven ability to build and maintain strong customer relationships.
- Strong communication, negotiation and influencing skills.
- Excellent analytical, problem-solving and organisational skills, with the ability to manage multiple accounts and priorities.
- Manage and grow a national portfolio of enterprise and fleet customers
- Drive commercial growth across Shell Card, fuel and convenience
- Build strategic customer relationships and deliver long-term value
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.
