In-Demand Customer service manager Jobs in Greater Adelaide Sa

Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Investigations Case Manager
Procare Group —Greater Adelaide SA
- Urgently hiring
- Microsoft Office
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Greater Adelaide SA
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Expression of Interest | Residential Property & Communities | Adelaide
Greystar Real Estate Partners LLC —Greater Adelaide SA
- Full-time
- Customer service
- Front desk
11d
Event Manager
Quayclean Aust. Pty Ltd —Adelaide Oval SA
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance program
- Employee discount
Quick Apply
Eligibility Officer
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Employee stock purchase plan
- Health insurance
Customer Service Representative
Ken Hall Plumbers Pty Ltd —Kent Town SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Capability Training Manager
Gallagher Bassett —Adelaide SA
- Hybrid work
- Leadership
- Time management
- Employee stock purchase plan
- Health insurance
Customer Service Officer
NAPA Auto Parts —Thebarton SA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
10d
Return to Work Officer
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Communication skills
- Employee stock purchase plan
- Health insurance
Business Operations Manager
Economical Adventurer Business Services Pty Ltd —Adelaide SA
- $90,000 - $120,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Education
- Travel reimbursement
- Health insurance
Quick Apply
6d
Office Manager
Belvidere Winery —Eastwood SA
- $77,000 - $87,000 a year
- Full-time
- Management
- Office
- Microsoft Office
Quick Apply
PMO Manager - Transformation Office
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Office
- Construction experience
- Leadership
- Parental leave
Client Relationship Consultant
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
8d
Service Delivery Manager
New Era Technology AU —Greater Adelaide SA
- Full-time
- Leadership
- Referral program
IT Service Delivery Manager
Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd. —Adelaide SA
- $95,000 - $125,000 a year
- Full-time
- Management
- Computer Science
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
7d
Logistics Manager | Adelaide Central Plaza
David Jones —Greater Adelaide SA
- Full-time
- Management
- Analysis skills
- Leadership
- Employee discount
Assistant Workplace Experience Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
9d
Sales & Service Support Coordinator
Harvey Norman —Mile End SA
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
FIFO Village Manager
Cater Care Australia / Cater Care Services —Greater Adelaide SA
- $100,000 - $120,000 a year
- Full-time
- Hospitality
- Management
- Administrative experience
Quick Apply
10d

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Service Desk Manager

First Focus
Adelaide SA

Quick Apply

Job Details

Full-time
$110,000 - $145,000 a year

Benefits

Paid training
Company car

Qualifications

Azure
Management
ITIL
IT support
VMWare
Communication skills

Full Job Description

Let’s be honest. Running a Service Desk can sometimes feel like air traffic control, except the planes are tickets, the runway is a queue, and someone’s printer is always on fire.

That is exactly why we are looking for another Service Desk Manager who thrives on organising chaos, enjoys leading smart technical people, and knows how to turn a busy support environment into something that runs smoothly, calmly, and with the occasional well timed dad joke.

At First Focus, our Service Desk Managers lead pods of up to 15 support professionals and support technicians, keeping our clients happy, our team supported, and our service standards high. We are especially looking for someone who genuinely understands what the customer on the other end of the ticket actually needs, not just what the ticket technically says.

If you like building strong teams, solving problems before they become problems, and helping talented people grow into even better ones, you might be our person.

About First Focus
First Focus is Australia’s best mid market Managed Service Provider. That is not just us bragging, we have been voted #1 MSP in Australia for 9 years running on CloudTango.

Because of this, we are growing fast and are adding new pods to support new customers (another reason we need another Service Desk Manager) and so now have almost 400 staff across Australia, New Zealand and the Philippines. We support mid sized organisations with enterprise level capability, but without the bureaucracy, politics, or soul crushing ticket escalations to five layers of management.

Most importantly, we work hard to be a place where good people actually enjoy working.

Our culture is built around being informed, aligned, supported, and rewarded for great work. Our team lives by values like Be the Solution, Win Together, and Never Stop Growing, which you can read more about here:
https://www.firstfocus.com.au/about-us/. In practical terms, that means hiring smart people, trusting them to do their jobs, and giving them the support and training to keep improving.

Why this role matters
A great Service Desk Manager does more than just watch dashboards and ask why tickets are still open.

You build a team that clients trust, support technicians enjoy being part of, and the rest of the business can rely on when things get busy.

That means:

creating an environment where support professionals can do their best work

helping technicians think about problems from the customer’s perspective, not just the technical one
coaching people who want to grow
supporting those who need guidance
and occasionally making thoughtful, fair decisions about team fit when something simply is not working for the group

We are not looking for someone who swings the axe. We are looking for someone who builds strong teams, backs their people, and has the confidence to make calm, sensible decisions that help everyone succeed. In other words, someone who leads like an adult, treats people like adults, and always keeps the customer experience front of mind.

Requirements

What you will be doing

Leading and mentoring a pod of support professionals and support technicians

Ensuring the Service Desk consistently delivers great customer outcomes, not just fast ticket closures
Keeping the Service Desk running smoothly across multiple client environments
Monitoring ticket flow, service performance, and SLA delivery
Helping technicians develop their troubleshooting, communication, and client skills
Supporting incident, change, and escalation processes
Working closely with engineering teams and the Head of Support
Improving processes, removing friction, and generally making life easier for the team and the clients they support
Building a team culture where people feel supported, trusted, and occasionally well fed during busy days

What we are looking for

Experience leading a customer facing IT support team in a Managed Services environment
A strong instinct for understanding what clients actually need, even when the ticket only tells half the story
Familiarity with infrastructure technologies such as:

- Windows Server
- Microsoft 365
- Azure
- virtualisation platforms such as VMware or Hyper V
- networking fundamentals
Strong experience with ITIL style service management and ticketing systems
Excellent written and verbal communication skills
Calm decision making under pressure
The confidence to guide and shape a team of support professionals and support technicians so everyone can perform at their best
Values that align with ours, especially Be the Solution, Win Together, and Never Stop Growing

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

Competitive salary package including up to $145,000 + other benefits.
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
First Focus understands the importance of flexibility for a satisfying work life balance, which is why we offer flexible working arrangements.
“Never Stop Growing” is deeply embedded in our DNA. We offer 10 paid training days per year, pay for certifications, and provide pay rises when you achieve them (conditions apply).
Staff are encouraged to take advantage of weekly internal training sessions and our learning library.
Opportunities for personal and professional development through our FastTrack mentoring program.
We have our very own MAD (Making a Difference) Council, focusing on equality, charity, and the environment.
Tesla company car option as part of your employment package (conditions apply).
Regular social events and a genuinely great team culture.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

If you enjoy building great teams, understanding what customers actually need (sometimes before they even finish explaining the problem), and leading support professionals who care about doing things properly, this could be a great next step. If you like structure, autonomy, and working with a company that backs its people, even better. And if you secretly enjoy turning a chaotic ticket queue into something calm, efficient, and genuinely helpful for the customer, you will probably fit in here just fine.

Quick Apply

Refine Your Search

customer service manager jobs in greater adelaide sa

Service Desk Manager

Investigations Case Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Expression of Interest | Residential Property & Communities | Adelaide

Event Manager

Eligibility Officer

Customer Service Representative

Capability Training Manager

Customer Service Officer

Return to Work Officer

Business Operations Manager

Office Manager

PMO Manager - Transformation Office

Client Relationship Consultant

Service Delivery Manager

IT Service Delivery Manager

Logistics Manager | Adelaide Central Plaza

Assistant Workplace Experience Manager

Sales & Service Support Coordinator

FIFO Village Manager

I want to receive the latest job alert for customer service manager in greater adelaide sa

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