Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
Reporting to the National Performance Manager – Processing & Middle Mile, you'll play a key role in lifting operational performance across Processing and Middle Mile sites within SA, NT & WA. Working closely with Site Facility Managers, Regional leaders and cross-functional stakeholders, you'll translate national priorities into local action, drive continuous improvement initiatives and help embed data, digital and AI-enabled ways of working that improve safety, service and productivity outcomes
You’ll also
- Partner with Site Facility Managers and Processing Operations Leaders to strengthen performance disciplines and deliver operational targets across a complex multi-site network.
- Identify performance risks, trends and opportunities, using data and insights to drive practical improvement actions.
- Lead the implementation of continuous improvement programs and standardised ways of working that enhance efficiency, consistency and customer outcomes.
- Champion the adoption of digital, data and AI-enabled solutions, building capability and encouraging modern ways of working across operational teams.
About you
You are a collaborative and influential leader who thrives in operational environments where stakeholder engagement, problem-solving and execution matter. You bring a continuous improvement mindset, use data to inform decision-making and can confidently navigate change while maintaining a strong focus on safety, people and customer outcomes. You enjoy working across teams, building strong relationships and translating strategy into action.
You’ll also
- Demonstrate experience in large-scale operational environments such as logistics, transport, supply chain, manufacturing, retail, postal or service network operations.
- Bring experience in improving operational performance, driving business improvement or transformation initiatives, and leading change across multi-site environments.
- Have strong project management and stakeholder management capability, with the ability to influence outcomes across cross-functional teams.
- Experience supporting standardised processes and continuous improvement initiatives and operating within Lean Six Sigma model.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements Regional Performance Manager
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
