In-Demand Head of Jobs in Fortitude Valley, Qld

Head of Assisted Channels
Bolton Clarke —Brisbane QLD
- Full-time
- Management
- Customer service
- Leadership
- Health insurance
- Employee assistance program
2h
Head of Product
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Product management
- Leadership
- Employee assistance program
Quick Apply
9d
Head of Networks
blueAPACHE —Brisbane QLD
- Hybrid work
- Azure
- Master's degree
- AWS
- Work from home
Quick Apply
Head of Department, Department of Management
Griffith University —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Research
- University
Quick Apply
Head of Enterprise Success
Askable —Fortitude Valley QLD
- Research
- Leadership
- Communication skills
- Commuter assistance
- Annual leave
Head of Flight Operations
Metrea Management LLC —Brisbane QLD
- Engineering
- Bachelor's degree
- Business Administration
- Health insurance
- Annual leave
Head of Operations
Harcourts Pinnacle —Strathpine QLD
- Full-time
- Time management
Head of Special Aviation Missions
Metrea Management LLC —Brisbane QLD
- Full-time
- Office
- Budgeting
- Disability insurance
- Health insurance
Head of Mining
Siemens —Bowen Hills QLD
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
12d
Head of Strategic Procurement
Griffith University —Nathan QLD
- Full-time
- Hybrid work
- University
- Recruiting
- Leadership
- Work from home
- Parental leave
Quick Apply
11d
Head of People and Culture
Federal Group —Brisbane QLD
- Full-time
- Parental leave
- Employee assistance program
Head of Operations
Gardenia Early Learning —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
Quick Apply
Head of Marketing - South Bank, QLD
Cruiseabout —South Bank QLD
- Full-time
- CRM software
- Marketing
- Health insurance
- Parental leave
Head of House
Moreton Bay College —Manly West QLD
- Full-time
- Leadership
- Communication skills
- Teaching
Quick Apply
9d
Head of Responsible Wagering
Picklebet —Newstead QLD
- Full-time
- Writing skills
Quick Apply
Head of Logistics Optimisation
Super Retail Group —Strathpine QLD
- Full-time
Quick Apply
Head of Supply Management & Integration
Enaex —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Employee assistance program
Head of Enterprise Portfolio Governance Office
UnitingCare —Brisbane QLD
- Full-time
- Leadership
- Health insurance
- Parental leave
3d
Head of Service Enablement
Anglicare Southern Queensland —Brisbane QLD
- Full-time
- Analysis skills
Head of Service Management
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Master's degree

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Head of Assisted Channels

Bolton Clarke -
Brisbane QLD

Apply Now

Job Details

Full-time
2 hours ago

Benefits

Health insurance
Employee assistance program
Gym membership
Salary packaging
Insurance services

Qualifications

Knowledge management
Management
Customer service
Quality assurance
Leadership

Full Job Description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

This is a permanent full-time opportunity in a newly created senior leadership position within Bolton Clarke’s Customer & Transformation team. As Head of Assisted Channels, you will define and deliver the enterprise Assisted Channel Strategy and transformation roadmap, improving customer access, customer experience, channel effectiveness and organisational performance across Bolton Clarke.

You will provide enterprise leadership across Bolton Clarke’s assisted channel ecosystem, including phone, email, enquiry management, intake, referral pathways, routing and triage, knowledge management, quality standards, channel governance and customer contact technology.

Responsibilities include:

Lead the development and delivery of Bolton Clarke’s Assisted Channel Strategy and Roadmap.

Define the target operating model for assisted channels, ensuring clear ownership, accountability and governance.

Drive channel simplification, standardisation and optimisation across Residential Aged Care, Retirement Living and Home and Community Services.

Partner with Digital, Technology and operational leaders to improve the balance between assisted and self-service channels.

Establish enterprise standards for performance, quality assurance, knowledge management and customer experience across assisted channels.

Use customer feedback, complaints, Voice of Customer insights and operational data to identify risks, trends and continuous improvement opportunities.

About You

To be successful in this role, our preferred candidate will bring senior leadership experience across customer operations, contact centres, customer service transformation or enterprise channel environments. You will be a strategic, collaborative and commercially minded leader who can influence senior stakeholders and drive enterprise-wide change.

Tertiary qualifications in Business, Management, Customer, Brand, Marketing or a related discipline.

Senior leadership experience in customer operations, contact centres or customer service organisations.

Demonstrated experience leading large-scale customer service transformation and operational improvement initiatives.

Strong understanding of customer experience, service operations, digital channel integration and assisted channel technology.

Experience establishing governance, performance management, quality assurance and knowledge management frameworks.

A highly collaborative leadership style, with the ability to influence, partner and deliver outcomes across complex stakeholder groups.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves ([email protected])

Apply Now

Refine Your Search

head of jobs in fortitude valley, qld

Head of Assisted Channels

Head of Product

Head of Networks

Head of Department, Department of Management

Head of Enterprise Success

Head of Flight Operations

Head of Operations

Head of Special Aviation Missions

Head of Mining

Head of Strategic Procurement

Head of People and Culture

Head of Operations

Head of Marketing - South Bank, QLD

Head of House

Head of Responsible Wagering

Head of Logistics Optimisation

Head of Supply Management & Integration

Head of Enterprise Portfolio Governance Office

Head of Service Enablement

Head of Service Management

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