Harcourts Pinnacle are seeking an experienced and proactive Head of Operations to join us on a full-time basis, overseeing key operational functions across both our Aspley & Strathpine offices, and providing direct leadership to our administration & support teams.
Duties & responsibilities:
- Lead the daily operations of the business across sales administration, property and agent marketing, reception, and general office support
- Manage a team of eight, providing the coaching, structure, and direction needed to nurture their performance
- Ensure administration functions meet required SLA timeframes and quality benchmarks
- Identify and implement improvements where needed
- Take ownership of operational direction proactively problem solving and keeping business functions running efficiently
- Support agents and other team members by delivering consistently reliable operational services that contribute to team productivity and client experience
- Provide our directors with regular performance reporting on team outcomes and updates on operational progress
Experience & qualifications:
- Minimum of 5 years’ experience in Real Estate or related property operations position
- Proactive approach to leadership and setting directives to drive desired outcomes
- Self-motivation and autonomous time management skills
- Confidence in developing a team within a fast-paced service environment
- Strong relationship building skills across the organisation to strengthen collaboration and service delivery
- Ability to drive continual improvement across processes, systems, workflows, and support structures
- Full Australian working rights and current residence
- Current driver’s license
Benefits on offer:
- Performance bonus included as part of your remuneration package
- Inclusion in leadership team events and retreats
- Family-friendly culture
- Long-term team stability including over 20 team members in our five-year club
- Supportive, relationship-focused working environment with strong internal collaboration
For a confidential conversation, contact David McCall on 0423 443 822.
Harcourts Pinnacle
(07) 3862 8666
1331 Gympie Rd, Aspley QLD 4034
3/486 Gympie Rd, Strathpine QLD 4500
