In-Demand Customer relations representative Jobs in Brisbane, Qld

Customer Relations Lead
FLSmidth, Inc. —Brisbane QLD
- Full-time
- Customer service
- Analysis skills
- Leadership
- Work from home
- Employee assistance program
Customer Relations Representative
IDEXX —East Brisbane QLD
- Full-time
- Communication skills
- Parental leave
Information Access Officer
Queensland Government —Brisbane QLD
- Customer service
- Microsoft Office
- Medical terminology
7d
Employee Relations Advisor
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
Specialist Sales Representative - CNS Neurology
Teva —Brisbane QLD
- Sales
- Bachelor's degree
- Business
- Annual leave
11d
Territory Manager, Professional Sales
Wahl Clipper Global —Acacia Ridge Dc QLD
- Full-time
- Remote
- Sales
- Marketing
- Customer service
Quick Apply
Customer Care Executive
Mosaic Property Group —Brisbane QLD
- Communication skills
HR Business Partner
Americold Logistics LLC —Hemmant QLD
- Full-time
- Manufacturing
- Communication skills
- Employee discount
Quick Apply
Commercial Manager-Projects
DSV —Port of Brisbane QLD
- Full-time

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Office Administration Assistant
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Customer Relations Lead
FLSmidth, Inc. —Brisbane QLD
The role acts as the key interface between the business and its customers, driving customer satisfaction, contract performance, and long-term partnership growth…

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Customer Relations Lead

FLSmidth, Inc. -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Work from home
Employee assistance program
Salary packaging

Qualifications

Customer service
Analysis skills
Customer relationship management
Leadership
Communication skills

Full Job Description

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Purpose of the Role

The Customer Relations Lead plays a critical role in managing strategic customer relationships within the mining sector. This position is responsible for overseeing high-value commercial contracts, ensuring exceptional service delivery, and leading a team of Customer Relations Representatives.

The role acts as the key interface between the business and its customers, driving customer satisfaction, contract performance, and long-term partnership growth.

The Customer Service & Relations team manages customer orders, contracts, and day-to-day interactions, ensuring efficient service delivery and strong relationships. The team collaborates closely with Sales and Operations to support key mining customers and drive business performance specifically for the Pumps, Cyclones, Valves, Hose & Rubber product line.

Your responsibilities

Oversee the management of key clients associated with high-value and complex commercial contracts, ensuring strong relationship ownership and consistent service delivery
Operate in a senior leadership capacity, handling more complex customer matters, escalations, and strategic discussions
Exercise a higher level of authority in decision-making, including issue resolution, commercial outcomes, and driving process improvements
Lead and influence cross-functional stakeholders to deliver optimal outcomes for both the customer and the business
Take ownership of internal improvement initiatives, identifying opportunities to enhance processes, systems, and overall customer experience
Drive continuous improvement by embedding best practices across customer service and customer relations functions

What you bring

Proven experience in customer service or customer relationship management within the mining, industrial, or heavy industry sectors
Strong commercial acumen with experience managing contracts and negotiations
Demonstrated leadership experience managing and developing teams
Excellent stakeholder management and communication skills
Ability to manage complex customer environments and resolve high-level issues
Strong analytical and problem-solving capabilities
Relevant industry experience in mining or resources

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

Competitive remuneration package.
Work from home options available.
Flexible start and finish times.
Job security in a volatile market – FLSmidth has 140 years of successful operation within a global environment.
Development and training within a respected global OEM company.
Access to salary packaging options to allow you to maximise your after-tax income.
Employee Assistance Program for employees and immediate family.
Purchased annual leave options.
Involvement with community and charity initiatives.

Travel

Some travel is expected in this role. Volumes will vary based on the requirements of the role.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Apply Now

Refine Your Search

customer relations representative jobs in brisbane, qld

Customer Relations Lead

Customer Relations Representative

Information Access Officer

Employee Relations Advisor

Specialist Sales Representative - CNS Neurology

Territory Manager, Professional Sales

Customer Care Executive

HR Business Partner

Commercial Manager-Projects

Other jobs to consider

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