In-Demand Customer support consultant Jobs in Victoria

Customer Support Consultant
Bank Australia —Bendigo VIC
- Full-time
- Management
- Communication skills
- Negotiation
- Parental leave
- Gym membership
Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Customer Care Consultants
BizCover —Melbourne VIC
- $58,000 a year
- Full-time
- Remote
- Customer service
- Analysis skills
- Communication skills
- Work from home
Quick Apply
Customer Service Consultant
AIA —St Kilda VIC
- Monday to Friday
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Annual leave
Sales Consultant (Warm Leads)
Carbon Savers —Collingwood VIC
- $30 an hour
- Full-time
- In-person
- Free food
Quick Apply
Administration Officer | Sales Support
SUPREME GREEN LANDSCAPING —Melbourne VIC
- $70,000 - $90,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick Apply
5d
Claims Consultant, AusSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Sales Consultant
Hader Institute of Education —Armadale VIC
- $70,000 - $165,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
Customer Service Consultant
Bupa —Mildura VIC
- Part-time
- Microsoft Office
- Administrative experience
- No degree
Relief Customer Service Consultant
Bank Australia —Fitzroy VIC
- Contract
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
Customer and Marketing Data & AI Strategy, Consultant
Accenture —Melbourne VIC
- Full-time
- Data analysis skills
- SQL
- Business development
- Parental leave
Digital Strategy Consultants (Technology & Digital Advantage) Melbourne or Sydney Based
Boston Consulting Group —Melbourne VIC
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Customer Service Consultant
Aussie Broadband —Traralgon VIC
- Part-time
- Customer service
- Data entry
- Computer skills
- Annual leave
- Parental leave
14d
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Banking Consultants across Melbourne VIC
ANZ Banking Group —Melbourne VIC
- Part-time
- Communication skills
8d
Support & Implementation Consultant
Spektrix —Melbourne VIC
- $75,000 - $95,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- AI
- Annual leave
- Paid sick leave
Quick Apply
Customer Experience Consultant
Kanda —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
Quick Apply
13d
Customer Service/Sales Consultant
The Automotive Group —Doncaster VIC
- $35 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Paid training
- Employee discount
Quick Apply
Relationship Coordinator
Arcare Aged Care —Hampton East VIC
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Paid training
Customer Solutions Consultant
Red Energy —Richmond VIC
- Weekend availability
- Hybrid work
- Customer service
- Annual leave
- Parental leave
Quick Apply

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Customer Support Consultant

Bank Australia -
Bendigo VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Parental leave
Gym membership

Qualifications

Management
Certificate III
Communication skills
Negotiation

Full Job Description

Posted: 31/07/2026

Closing Date: 28/08/2026

Job Type: Permanent - Full Time

Location: Collingwood or Mascot or Bendigo or Moe

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Customer Support Consultant is responsible for proactively managing early‑stage delinquent accounts by identifying, assessing and supporting customers experiencing financial difficulty. The role aims to minimise delinquency and bad‑debt exposure through timely, customer‑focused interventions that align with regulatory and organisational requirements. Working under the guidance of the Team Leader, Collections & Recoveries, the Consultant manages accounts in default, identifies high‑risk or potentially fraudulent activity, supports customers in hardship or vulnerability, and ensures appropriate escalation, reporting and ongoing follow‑up to achieve positive customer and risk outcomes.

Why join us

We have big plans to become Australia’s leading purpose-driven bank.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank are essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 14% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and subsidised gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender or carer responsibility), fertility treatment, volunteer, bereavement, gender transition and family violence leave, and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

Manage an allocated portfolio of early‑stage delinquent accounts, identifying hardship and supporting customers with appropriate assistance to reduce arrears and losses.
Engage customers using ethical, professional and customer‑focused recovery practices.
Ensure compliance with lending, collections, hardship and regulatory requirements, identifying and reporting risks or incidents as required.
Complete daily administration and case management tasks in line with departmental rosters and service expectations.
Monitor outcomes including delinquency levels, recoveries, complaints and compliance metrics.
Identify opportunities to improve collections processes, efficiency and customer outcomes.
Work collaboratively with internal teams across the Customer Division, Risk, Finance, Technology and Complaints.
Liaise with external stakeholders such as solicitors, mercantile agents, credit bureaus and government agencies as required.
Perform additional duties as directed by the Team Leader, Collections & Recoveries.

What you will bring

Experience in banking or mortgage collections, including credit and debt recoveries.
Industry‑related certifications (e.g. Cert III Mercantile Agent or similar) are desirable.
An inquisitive, proactive approach, with the confidence to ask questions, seek clarity and understand each customer’s circumstances.
Tenacity and resilience, able to manage challenging cases and pressure while remaining focused on fair outcomes.
Strong customer‑centric mindset, balancing assertive recovery with empathy, respect and fairness for customers experiencing hardship or vulnerability.
Excellent communication, negotiation and conflict‑resolution skills, both written and verbal.
Proven experience in early‑stage collections, recoveries, credit management and financial hardship support.
Strong attention to detail, with experience monitoring performance, tracking outcomes and maintaining accurate records.
Good understanding of relevant legislation, banking codes, Debt Collection Guidelines and compliance obligations.
Proficiency with collections management systems and core banking software.
Ability to work collaboratively with internal teams and engage professionally with external stakeholders.
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Apply Now

Refine Your Search

customer support consultant jobs in victoria

Customer Support Consultant

Customer Service Consultant

Customer Care Consultants

Customer Service Consultant

Sales Consultant (Warm Leads)

Administration Officer | Sales Support

Claims Consultant, AusSuper

Sales Consultant

Customer Service Consultant

Relief Customer Service Consultant

Customer and Marketing Data & AI Strategy, Consultant

Digital Strategy Consultants (Technology & Digital Advantage) Melbourne or Sydney Based

Customer Service Consultant

Inbound Superannuation Consultant

Banking Consultants across Melbourne VIC

Support & Implementation Consultant

Customer Experience Consultant

Customer Service/Sales Consultant

Relationship Coordinator

Customer Solutions Consultant

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