In-Demand Platform specialist, customer solutions Jobs in Sydney, Nsw

Platform Specialist, Customer Solutions
PMY Group —Sydney NSW
- Customer service
- Microsoft Office
- Communication skills
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Onboarding Specialist
INNERGY —Sydney NSW
- Full-time
- Remote
- ERP systems
- Manufacturing
- Communication skills
Quick Apply
Customer Success Specialist - Agent Solutions
CoStar Group —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Customer Onboarding Specialist
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
- Dental insurance
- Vision insurance
8d
Customer Support Specialist
Tyro Payments —Sydney NSW
- Rotating roster
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Work from home
6d
Last Mile Delivery Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
Customer Service Representative
WORKAHUB PTY LTD —Taren Point NSW
- $85,000 a year
- Urgently hiring
- Sales
- Customer service
- Microsoft Office
Quick Apply
8d
Customer Solutions Agent
Ampol —Alexandria NSW
- Temporary
- Customer service
- Salesforce
- Microsoft Office
HubSpot Onboarding Specialist
Lupo Digital —Sydney NSW
- Sales
- Communication skills
- Marketing
Customer Service-Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
11d
Customer Operation Specialist
RZforex —Chatswood NSW
- Bilingual
- Microsoft Word
- Microsoft Excel
14d
Customer Experience Specialist
Stake —Sydney NSW
- Full-time
- AI
- Annual leave
- Parental leave
Quick Apply
Platform Specialist - Sydney
Legora —Sydney NSW
- Full-time
- AI
Customer Operations Specialist
Corporate Operation Services —Chatswood NSW
- From $70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
Guest Services Agent
Virgin Australia —Sydney NSW
- Part-time
- Communication skills
- Annual leave
Client Solutions Specialist – Finance
Debt Fix —North Sydney NSW
- $45,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
9d
Recoveries Specialist
Procare Group —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
1d
Customer Enablement Specialist
Transgrid —Sydney NSW
- CRM software
- Salesforce
- No degree
- Parental leave
6d
Customer Service Representative - Market Street
Commonwealth Bank —Sydney NSW
- Part-time
- Communication skills
6d

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Platform Specialist, Customer Solutions

PMY Group
Sydney NSW

Apply Now

Job Details

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

POSITION OVERVIEW

This role sits between customers, commercial teams and technology. Its job is to take real world use cases and turn them into working solutions across TechMedia’s platform stack.

You will work closely with customers and internal teams to understand what they are trying to achieve, then translate those needs into clear, practical ways our platforms can deliver. This includes configuring, shaping and connecting systems such as CMS platforms, reporting tools and network infrastructure so they operate simply and reliably.

The focus is not on building new products. It is on making sure the tools we already have are used well, work together properly and support real outcomes. You will simplify complexity, guide better decisions and ensure what is sold can be delivered and operated at scale.

This role suits someone who is comfortable moving between conversations with customers and hands on work with platforms. Someone who can break down complex problems, ask good questions and turn ambiguity into clear, workable solutions.

RESPONSIBILITIES

Represent the Customer

Act as the voice of the customer that owns and operates the screen network.
Ensure the platforms we use support real commercial outcomes, not just technical capability.
Challenge technology decisions that add complexity without clear value.

Own the End-to-End Solution

Take responsibility for how the full solution works together across screens, players, networks and platform software.
Ensure systems such as Broadsign, Scala, Quividi and Vitec operate as one coherent environment.
Maintain a clear roadmap for how the platform stack should evolve as the network grows.

Understand How the System Actually Works

Develop a deep practical understanding of how the platforms are used day to day.
Ensure systems support real workflows such as campaign scheduling, proof of play, reporting and network operations.
Simplify where possible so the organisation can operate the network confidently.

Work With Vendors

Act as the main point of contact between the business and platform vendors.
Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.
Avoid unnecessary complexity by maintaining a clear and consistent platform architecture.

Evaluate New Technology

Stay aware of new platforms and capabilities that could improve the network.
Assess new tools carefully before adoption, focusing on long term value, integration and operational impact.
Recommend when to test, adopt or avoid new technologies.

Build Internal Capability

Help the organisation become confident in operating the platforms it relies on.
Develop practical documentation, training and usage standards.
Reduce reliance on vendors for everyday operations.

Support Commercial Outcomes

Ensure the technology supports reliable campaign delivery, proof of play and advertiser reporting.
Work with revenue and operations teams to ensure the network remains commercially strong as it grows.
Balance innovation with stability so the platform can scale without becoming fragile.

KNOWLEDGE, SKILLS & EXPERIENCE

Experience in retail media, digital signage, or enterprise platform environments
Hands‑on understanding of content, scheduling, proof‑of‑play, and reporting workflows
Proven ability to operate platforms at scale in live retail / Out-of-Home environments
Strong commercial judgement and vendor management capability
Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.
Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.
Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of urgency and attention to detail.

Apply Now

Refine Your Search

platform specialist, customer solutions jobs in sydney, nsw

Platform Specialist, Customer Solutions

Customer Success Specialist - Agent Solutions

Onboarding Specialist

Customer Success Specialist - Agent Solutions

Customer Onboarding Specialist

Customer Support Specialist

Last Mile Delivery Specialist

Customer Service Representative

Customer Solutions Agent

HubSpot Onboarding Specialist

Customer Service-Operations Specialist

Customer Operation Specialist

Customer Experience Specialist

Platform Specialist - Sydney

Customer Operations Specialist

Guest Services Agent

Client Solutions Specialist – Finance

Recoveries Specialist

Customer Enablement Specialist

Customer Service Representative - Market Street

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