Customer Technical Service & Internal Sales
Taren Point, NSW
Full-time | Immediate Start Available
About the Role
Our client is seeking a technically minded Customer Service with Internal Sales skills to join our busy Taren Point team.
This is a hands-on role combining customer service, internal sales, product support, quoting, order processing and warehouse coordination.
You’ll work closely with customers, Sales Representatives, warehouse staff, product managers, engineers and international suppliers to ensure orders, quotes and enquiries are managed accurately and efficiently.
The role is ideal for someone who enjoys working with customers, understanding technical products, working with numbers and solving problems.
Key Responsibilities
- Provide professional customer service by phone and email
- Process and manage customer orders accurately
- Prepare quotations and follow up outstanding quotes
- Support Sales Representatives with pricing, quotes and customer enquiries
- Provide product information, pricing, stock availability and delivery updates
- Identify suitable products based on customer requirements and technical specifications
- Recommend alternative or equivalent products where required
- Read and interpret product specifications, drawings and technical information
- Calculate pricing, margins and profitability
- Work with exchange rates and international pricing
- Manage special pricing and product arrangements
- Coordinate orders and picking requirements with the warehouse
- Create picking slips, invoices and other sales documentation
- Follow up deliveries and resolve freight or supply issues
- Maintain accurate customer records and system data
- Liaise with overseas suppliers and internal departments
- Assist with tenders, contracts and major customer requirements
- Ensure customer enquiries and orders are handled accurately and within required timeframes
About You
We’re looking for someone who is:
- Experienced in customer service, internal sales or sales support
- Technically minded and comfortable learning technical products
- Confident dealing with customers and Sales Representatives
- Strong with numbers, pricing and calculations
- Comfortable working with exchange rates and margins
- Highly organised with excellent attention to detail
- Fast and accurate with data entry and computer systems
- A strong problem solver who can think logically
- Able to interpret technical information and product specifications
- Confident using Microsoft Office and general business systems
- Professional, friendly and confident in communication
- Able to remain calm and organised in a busy environment
- A team player who can coordinate effectively with sales, warehouse and other departments
Experience with electrical, data, cabling, industrial or other technical products will be highly regarded.
A current driver's licence and ability to drive is required.
Why Join ?
This is an excellent opportunity to build your career with a recognised technical products business in a role that combines customer service, sales, technical support and commercial administration.
Every day will involve working with customers and Sales Representatives, processing orders, solving product and supply issues, preparing quotes, working with pricing and exchange rates, and coordinating with the warehouse and international suppliers.
If you’re commercially aware, technically curious, organised and enjoy helping customers find the right solution, we’d like to hear from you.
Location
Taren Point, NSW – full-time office-based
Applicants living within approximately 20km of Taren Point, or with a practical daily commute, are strongly encouraged to apply.
Recruitment Process
Immediate start available as a temp then will transfer easily onto their books. This is a testing period with no changes to your salary payments.
- Initial interview with an Account Manager at Workahub
- Further face-to-face interview with the client
Apply Now
Please submit your resume and register with Workahub by going to the link here https://secure.personnelmanager.com.au/workahub/recruit-signup.php
Pay: $85,000.00 per year
Benefits:
- Employee mentoring program
Experience:
- Technical: 2 years (Required)
- Direct sales: 2 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person
