In-Demand Customer operations lead, claims Jobs in Parramatta, Nsw

Plan Manager - Claims Processing Officer - Remote
LifeAbility Plan Management —Sydney NSW
- $34 - $35 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
Claims Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Management
- Financial services
- Leadership
- Travel reimbursement
- Free food
Quick Apply
Delivery Driver Contractor - Cash - Job Volume Bonuses - Casual / Flexible Evening-Night Role
A&D SERVICES PTY LTD —Sydney NSW
- $100 - $700 a year
- Customer service
- Time management
- Work from home
Quick Apply
4d
Contract Manager (Contract Administrator)
BIC Consolidated —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Administrative experience
- Cleaning
Quick Apply
Project Coordinator
Alder Projects Pty Ltd —Homebush NSW
- From $75,000 a year
- Full-time
- Management
- Administrative experience
- Construction experience
- Parental leave
- Professional development assistance
Quick Apply
Claims Agent
Greenstone Financial Services —Bella Vista NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Travel reimbursement
- Free food
Quick Apply
Project Administrator
Expert Rennovation Group —Ryde NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Operations Manager
Mino Entertainment Pty Ltd —Chatswood NSW
- $95,000 a year
- Full-time
- Hospitality
- Management
- Bachelor's degree
Quick Apply
People Services Coordinator
Ventia Pty Limited —Parramatta NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Opportunities for advancement
10d
Claims Assistant
SCCR Restorations Pty Ltd —Castle Hill NSW
- From $35 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
Quick Apply
Management Consultant
Acrea Group Pty Ltd —Parramatta NSW
- $79,423 - $85,000 a year
- Full-time
- Hospitality
- Analysis skills
- Presentation skills
Quick Apply
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
10d
Claims Knowledge & Communications Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Service Representative/Administrator
SCCR Restorations Pty Ltd —Castle Hill NSW
- $35 an hour
- Full-time
- Customer service
- Administrative experience
- In-person
Quick Apply
Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
- Negotiation
- Employee assistance program
13d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
11d
Full-time Receptionist/Administrative Assistant - Law Firm
WD Hunt & Associates —Parramatta NSW
- $28.24 - $35.00 an hour
- Full-time
- Research
- Microsoft Office
- Senior Secondary Certificate of Education
Quick Apply
3d
Membership Consultant - Winston Hills
Anytime Fitness —Winston Hills NSW
- Temporary
- CPR Certification
- Sales
- First Aid Certification
- Gym membership
Quick Apply
7d
Office Manager
Century Building Management —Sydney NSW
- $85,000 - $95,000 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply

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customer operations lead, claims jobs near parramatta, nsw

Plan Manager - Claims Processing Officer - Remote

LifeAbility Plan Management
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$34 - $35 an hour

Benefits

Work from home

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Accounts payable
Analysis skills
Communication skills

Full Job Description

About Us

LifeAbility Plan Management is dedicated to helping our clients navigate the complexities of the NDIS. We use our combined skills and experience to empower our clients to achieve their goals and live life the way they want to.

About the Role

We're looking for a Plan Manager to join our team on a full-time basis, Monday to Friday, 9am–5pm, working from home, looking to start Monday 31 August. You will be required to attend a week of in-person training if successful in Northern Sydney.

You'll hold your own caseload of participants and will be building genuine working relationships with the people, families and providers on your caseload over time. You will be processing a high volume of invoices daily, and alongside this, you'll be analysing participant plans against NDIS legislation, Pricing Arrangements, operational guidelines and claiming rules, and you'll be communicating with stakeholders throughout the day.

This is a high-volume and fast-paced role, and you will need to possess the skills to move between detailed analysis, accurate invoice processing and clear communication and correspondence.

Key Responsibilities

Process a high volume of invoices daily, ensuring accuracy and adhering to daily processing deadlines
Analyse participant plans, NDIS legislation, operational guidelines and Pricing Arrangements to ensure correct and compliant plan management
Confidently speak with participants, providers, families and support coordinators on the phone and via email throughout the day
Manage claims and invoice queries, resolving issues efficiently
Ensure compliance with NDIS Pricing Arrangements and applicable claiming rules
Write clearly and professionally in emails, case notes and correspondence with participants and stakeholders
Work autonomously while meeting deadlines and maintaining a high level of detail

Skills and Experience

Previous high-volume accounts payable, claims processing, or invoicing experience necessary
Strong analytical skills - comfortable interpreting legislation, guidelines and plan documents and applying them correctly
Strong written and verbal communication skills; able to write clearly, professionally and accurately
Proven ability to multitask across relationship management, analysis and processing, and to stay accurate and meet deadlines under pressure
Excellent attention to detail, even when volume is high
Proficient in Microsoft 365 (Outlook, Word, Excel)
Experience in the NDIS industry or as a Plan Manager is desirable but not essential
Relevant qualification in Accounting or Bookkeeping is highly regarded but not essential

Role Requirements

Must be located in NSW, Australia.
Excellent, reliable wifi and an ergonomic home office set-up
A quiet, private space to take calls, free from background noise and interruptions
Ability to set up equipment provided by LifeAbility
Availability during school holiday periods
Must be available for one week of in-person training in Northern Sydney (specific location to be confirmed).

Benefits and Perks

Work from home, full-time, Monday to Friday hours
Be part of a team that genuinely cares about people and aims to bring clarity to our clients
Opportunity to grow within a reputable and expanding organisation

About You

You're accurate under pressure and can move between analysing a plan against legislation, processing a high volume of invoices, and having a warm, clear phone conversation. You genuinely enjoy building relationships with people, and are self-motivated, honest and reliable. You understand that the accuracy and care you bring to this role directly affect the clients we support.

Company Overview

Please visit https://www.lifeabilityplan.com.au/ for more information

Pay: $34.00 – $35.00 per hour

Quick Apply

Refine Your Search

customer operations lead, claims jobs in parramatta, nsw

Plan Manager - Claims Processing Officer - Remote

Claims Manager

Delivery Driver Contractor - Cash - Job Volume Bonuses - Casual / Flexible Evening-Night Role

Contract Manager (Contract Administrator)

Project Coordinator

Claims Agent

Project Administrator

Operations Manager

People Services Coordinator

Claims Assistant

Management Consultant

Client Service Officer - Estate Planning and Administration

Claims Knowledge & Communications Specialist

Customer Service Representative/Administrator

Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA

SVP Client Delivery & Regional Lead APAC

Inbound Contact Centre Team Leader

Full-time Receptionist/Administrative Assistant - Law Firm

Membership Consultant - Winston Hills

Office Manager

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