In-Demand Customer excellence representative Jobs in Parramatta, Nsw

NSW Customer Experience Representative - Hybrid
CDC NSW —Seven Hills NSW
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
ICT Commercial Account Executive
Datadog —Barangaroo NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- AI
- Employee stock purchase plan
- Health insurance
Quick Apply
10d
Customer Excellence Representative
Carbiz Rentals —Mascot NSW
- $55,000 - $60,000 a year
- Overtime
- Customer service
- Administrative experience
- Communication skills
Customer Excellence Representative
Carbiz —Mascot NSW
- $55,000 - $60,000 a year
- Overtime
- Customer service
- Administrative experience
- Communication skills
Sales Development Representative
Sectigo —Sydney NSW
- $70,000 - $100,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Salesforce
- Opportunities for advancement
Quick Apply
CSR (Customer Service Representative)
The Heater Man —Rozelle NSW
- From $30 an hour
- Full-time
- CRM software
- Customer service
- Office
- Professional development assistance
Quick Apply
Striker, Northern Beaches
Red Bull —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- English
Quick Apply
Sales Support Specialist
Prinova Europe —North Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
11d
Senior Customer Care Representative
Stryker —St Leonards NSW
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- Parental leave
Technical Sales Representative (Industrial Products)
Tenet Tech Pty Ltd —Silverwater NSW
- $85,000 - $95,000 a year
- Full-time
- Sales
- Engineering
- Electrical experience
Quick Apply
9d
Inside Sales Representative
Teletrac Navman —Sydney NSW
- CRM software
- Microsoft Outlook
- Sales
Customer Service Representative - Loftus and St Leonards
TAFE NSW —St Leonards NSW
- $70,926 - $78,289 a year
- Temporary
- CRM software
- Microsoft Office
- Administrative experience
8d
Customer Service Representative (Fixed term 12 Months)
ResMed —Sydney NSW
- Full-time
- CRM software
- Customer service
- No degree
Sales Development Representative
Rubrik Security Cloud —Sydney NSW
- CRM software
- Sales
- Customer service
APAC Manager, Ad Operations
Uber —Sydney NSW
- Full-time
- Management
- Sales
- Marketing
4d
Sales Development Representative
OFX —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Parental leave
Quick Apply
Customer Service Officer
Carbiz Rentals —Mascot NSW
- $55,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Site Supervisor – NSW
SKG Services Pty Ltd —Darlington NSW
- $24.95 - $42.43 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
- Travel reimbursement
Quick Apply
Cleaning Supervisor – NSW
SKG Services Pty Ltd —Mount Druitt NSW
- $24.95 - $42.43 an hour
- Full-time
- Management
- Customer service
- Microsoft Office
- Travel reimbursement
Quick Apply
Venue Managers for The Sydney Fringe Festival
The Sydney Fringe Festival —Sydney NSW
- $30 - $40 an hour
- Contract
- Customer service
- First Aid Certification
- In-person
Quick Apply
3d

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NSW Customer Experience Representative - Hybrid

CDC NSW -
Seven Hills NSW

Apply Now

Job Details

Permanent | Full-time
$60,000 - $65,000 a year

Benefits

Work from home
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Communication skills
Negotiation

Full Job Description

Work options: Hybrid

At CDC NSW, we recognise that flexibility supports both performance and wellbeing. The Customer Experience team operates in a collaborative and fast-paced environment, working closely with depots, operational teams, and stakeholders to deliver consistent and high-quality customer outcomes.

This role offers the opportunity for hybrid work arrangements, with flexibility to work from home where operationally appropriate and agreed with your manager. While flexibility is supported, it is balanced with the needs of the team and the business, ensuring strong communication, collaboration, and customer responsiveness are maintained at all times.

You will be part of a highly connected team, where knowledge sharing, support, and accountability are key to achieving our customer experience KPIs and contractual obligations. We value individuals who can work autonomously while also contributing positively to team dynamics, fostering a culture aligned with CDC NSW’s values of collaboration, integrity, and continuous improvement.

ComfortDelGro (CDC) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro’s fast growing global network of more than 40,000 vehicles operating in seven countries.

The NSW Customer Experience team at CDC are the best of the best when dealing with customer related feedback and complaints ensuring all cases are resolved to the satisfaction of passengers, road users and residents. Join our team and redefine service excellence, one email, one call at a time.

About the Role:

This is an ongoing full-time opportunity reporting to the NSW Customer Experience Manager to provide support across all regions.

1. Key Performance Responsibilities:

Customer Communication

Provide accurate and timely information about CDC ‘s bus network services
Take ownership of customer inquiries and complaints, ensuring response KPI is achieved

Complaint Handling

Address complaints promptly, escalating issues to appropriate depots or departments as required
Ensure timely follow-up and communication with customers regarding the progress and resolution of complaints

Data Management

Accurately log and categorise all customer emails, compliments, and complaints in the system to facilitate relevant department actions
Maintain and update the database as well as closing the cases

About You:

A positive and motivated team player with exceptional internal and external stakeholder management skills.
Excellent written, verbal communication, interpersonal and negotiating skills
Detail oriented with attention to accuracy
Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities

Knowledge Specifications:

Advance level Microsoft Office skills
Proficiency with Salesforce. D365 and PTIPs is advantageous
Public Transport or Transport Industry

Experience Specifications:

Ability to work independently
Experience in fast paced environments and comfortable with change
Customer service experience is highly regarded
Knowledge of Sydney’s public transport network and geography
Flexibility to work on a rotating roster between 7:30AM-5:00PM, Monday to Friday

What we offer:

Stable and supportive work environment
Opportunities for professional growth
Collaborative and inclusive culture
Employee Benefits
Onsite Parking
Salary: $60,000 - $65,000 per year, depending on experience.

If this comes across as a career defining opportunity for you, then don’t waste time – apply now.

Join us:

Become part of a company that values innovation, teamwork and excellence. Together, let’s drive success and make a difference in the transport industry.

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

Apply Now

Refine Your Search

customer excellence representative jobs in parramatta, nsw

NSW Customer Experience Representative - Hybrid

ICT Commercial Account Executive

Customer Excellence Representative

Customer Excellence Representative

Sales Development Representative

CSR (Customer Service Representative)

Striker, Northern Beaches

Sales Support Specialist

Senior Customer Care Representative

Technical Sales Representative (Industrial Products)

Inside Sales Representative

Customer Service Representative - Loftus and St Leonards

Customer Service Representative (Fixed term 12 Months)

Sales Development Representative

APAC Manager, Ad Operations

Sales Development Representative

Customer Service Officer

Site Supervisor – NSW

Cleaning Supervisor – NSW

Venue Managers for The Sydney Fringe Festival

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